Business ProfileforLanders Buick GMC

It is just appalling and ridiculous that your service advisor (*****) would tell me the dishonest true about contacting the warranty company that i have on my vehicle(2016 ***** Silverado High-country) a vehicle that i purchase both from (Landers Buick Southaven) 2023. My first experience with(******* ******) the service department was 7/31/24 when i had me vehicle towed there because my front right tire had came off and had the control arm, axle, hub bearing, tie rod. you can see the rest on my invoice(551862)My issue with ******* 1st was she never gave me clear amount of what i would pay to get my vehicle back only to find out it wasn't my $100 deducible it was over $700 and then that can from the service manager 9/19/24. 2nd she(*******)put a dishonest statement on my invoice(Customer Declined any repairs to the left side front suspension) which i was never told or even knew about. Now my 2nd experience(9/24/24) with the service department(*****) he inform my that the same issue that had gone on with the right side suspension has happen on the left side suspension. i was so lucky that that tire didn't come off. So my conclusion if they said i declined any suspension work on the left side of the vehicle the issue was already know to the service tech, why it wasn't told to me as a FYI cause i would have never drove the vehicle and knowing the danger i was putting myself in. I would also like to add i have purchase other vehicles from Landers Corporation which i have been pleased with those vehicles and at the end of the day i want to feel the same way about my dealing with Landers Buick 9/27/2024

We reached out to his warranty company for approval on driver side and warranty company denied the claim due to a leveling kit that the customer has installed, so the *** reached out to the fidelity *** for assistance on getting the claim approved and he had no luck getting the claim overturned.