ComplaintsforLanders Chrysler Dodge Jeep, LLC.

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased two vehicles from this dealership, the first vehicle was a jeep compass trailhawk didnt last me more than 24 hours , a bunch of sensors came on, I brought the vehicle back , the car was in the shop a week , so with me calling all week I finally said I need a new car so I went up there the following Saturday, July 13, ******************************************************************************************************************* completely , and I have to have it serviced in a whole other city and state . They claim their cars are serviced but clearly they are not ! They are not trying to refund me money even the dealership in a whole other state recommends me getting rid of this vehicle! I will be pursuing legal action this is the second vehicle that has been faulty , IN UNDER 90 days

  Business response

  08/27/2024

  I have spoken with the customer about this issue recently.  As to the first statement in the complaint, only one vehicle was purchased and finalized.  Upon realization that the first vehicle had problems that could not be easily repaired, we unwound the first deal, reversing the financing so that the deal essentially never happened.  There was a vehicle purchased 5-6 weeks ago, and that vehicle was absolutely run through our shop.  Unfortunately, any vehicle, be it New or Used can develop a problem after the sale, and even sometimes before it is even sold.  This vehicle was thoroughly inspected and was in correct working order at the time of sale.  The customer has a warranty that should cover any issues the vehicle is facing, as well as rental car reimbursement while her vehicle is being repaired.  My understanding upon talking to the customer is that is at a Jeep franchise dealer, there should be no better place to get it repaired.  We are never happy to hear that a customer has a problem with any vehicle we have sold, or even had in our service department for repairs.  

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle to landers dodge because my power steering wasnt acting right. It was hard to turn. They said I need a power steering pump and they fixed it and charged me $1132. I went to work that night and when I got off work I couldnt leave the parking lot because my steering wheel locked again. I put power steering fluid in because it was empty. Once I got home it tried to lock again. I put more power steering fluid and took it to dodge again. They said its coolant thats leaking(there was no crack before they started on it) not power steering and to give my car 3 days to get better after putting on new pump. The whole 3 days it was locking up and I couldnt drive .I had it towed and took of video of my husband putting in power steering and it going to the bottom of the ground. They were supposed to fix the hose but while messing with the car the lady technician bumped the coolant hose and it broke. They want to charge me 349 for the power steering hose and another 1600 for the coolant hose that THEY BROKE! they are never at work and Im trying to send my vehicle to another car shop for service but they want me to pay the 349 first. Meanwhile I need my vehicle because thats my only transportation for all my 7 children and for my mom who has stage 4 cancer and a lot of appointments. They are careless and trying to rip me off.

  Business response

  07/22/2024

  This vehicle was wrecked in the front end and all issues are due to that wreck.

  Customer response

  07/22/2024

  This vehicle I bought in 2021. I never wrecked it. Was never involved in a wreck. I didnt bring it in for maintenance due to a wreck. They are trying to use a fake wreck accusation so theyre not to blame for breaking something. I didnt have a leak from coolant before they touched it. Now theyre holding my vehicle from getting fixed by someone else. I just paid another 349 today annd job is incomplete. its not even fixed yet.

  Customer response

  07/22/2024

   
  Complaint: 22019243
  
  I am rejecting this response because: This vehicle I bought in 2021. I never wrecked it. Was never involved in a wreck. I didnt bring it in for maintenance due to a wreck. They are trying to use a fake wreck accusation so theyre not to blame for breaking something. I didnt have a leak from coolant before they touched it. Now theyre holding my vehicle from getting fixed by someone else. I just paid another 349 today annd job is incomplete. its not even fixed yet.
  
  Sincerely,
  
  *************************

  Business response

  08/06/2024

  This vehicle has had a front end collision and is going to continue to have issues until they damage that was caused by the accident has been repaired.  We fixed what we could see at the time but the more we see the more needs to be done.  This needs to be taken up with the the insurance company so repairs can be completed from the front end collision.

  Customer response

  08/06/2024

  Got charged for another diagnostic to be done when I already paid for one and brought it for the same issue same area. Paid a misc fee but I have the part that was broke so i dont know what the misc fee is. I got the vehicle towed to another mechanic at meineke and they found the dealership had stripped the bolt to the power steering reservoir. There was no power steering or coolant in the vehicle. Loose and missing screws/bolts. The whole line that was supposedly broke was missing. He let me know he went to the dealership to get the part. I have a statement from ******* saying what they found and that the mechanic at dodge landers service center did do a poor job on my vehicle. And we do have video. 

  Customer response

  08/07/2024

   
  Complaint: 22019243
  
  I am rejecting this response because: Got charged for another diagnostic to be done when I already paid for one and brought it for the same issue same area. Paid a misc fee but I have the part that was broke so i dont know what the misc fee is. I got the vehicle towed to another mechanic at meineke and they found the dealership had stripped the bolt to the power steering reservoir. There was no power steering or coolant in the vehicle. Loose and missing screws/bolts. The whole line that was supposedly broke was missing. He let me know he went to the dealership to get the part. I have a statement from ******* saying what they found and that the mechanic at dodge landers service center did do a poor job on my vehicle. And we do have video. 
  
  Sincerely,
  
  *************************

  Business response

  08/07/2024

  See attached photo of front bumper hanging off of the vehicle, that is what is visible it is much worse than that under and behind.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a 2020 Jeep Compass Trailhawk , and I have only had the vehicle for two days and there is already something going on with my vehicle. I was told that everything was fully maintenanced and it has not if Ive only had the vehicle for two days and there is something already wrong with it .

  Business response

  07/08/2024

  This is the first we are hearing about this. We will have ***** contact you about the problems you are having.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle 2019 dodge Ram 3500 had been there 3 weeks, every week I'm calling for a update, they can't give me a update, tried calling service advisor, managers, no one is ever available. Asked to be called back, no call back. I've never dealt with a unprofessional dealership like this before, customer service is a 0 out of 10. I've heard excuse after excuse and I need to report this company so this doesn't happen to anyone else. They told me my vehicle was next last week, today is Thursday the next week and they haven't even looked at it and are still making excuses.

  Business response

  07/11/2024

  Customer has vehicle back

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in September I hired them to replace my dodge dart clutch it took them a month to do so and by then i lost my job. So when i got it back they gave me an invoice saying they fixed the automatic transmission. When the car is a manual not automatic. So when i got home i texted them about it and asked for an itemized invoice. They never responded. So a couple months go by and i hardly drove my car cuz i lost my job, and on my move (during the new years weekend) to **** from *********** the car broke down. I had it towed to an other dodge service center and (they werent open cuz of the holiday, so i had to leave it outside) they found out that it was the negligent repair from the first service center, as to why it broke down. It took a good month for that service center to finally pay the second service center so that i could start figuring out how to get my car back. I asked landers Chrysler Dodge Jeep Ram in ********* (the first service center) if they could pay to ship it to me it took about another month for a response and they said they arnt a shipping company so they cant. Ok now i have to drive all the way back down there to get my car, and i did. But now i have asked and asked for the repayment of the total cost it took for me to get the car and they wont answer me.

  Business response

  05/29/2024

  We paid the dealership to fix the vehicle where they had to leave it.  

  Customer response

  05/29/2024

   
  Complaint: 21766258
  
  I am rejecting this response because: that isn't a solution to the problem. In the Mississippi state law it states;

  75-24-15

  (1)In addition to all other statutory and common law, remedies and defenses, any person who purchased, or leases goods or services primarly for personal, family or household purposes and thereby suffers any ascertainable loss of money or property, real or personal, as a result of the use of employment by the seller, lessor, manufacturer or producer of a method, act or practice prohibited by section 75-24-5 may bring an action at law in the court having jurisdiction in the county in which the seller, lessor, manufacturer or producer resides, or has his principal place of business or, where the act or practice prohibited by section 75-24-5 allegedly occurred, to recover such loss of money or damages for the loss of such property, or may assert, by way of setoff or counterclaim, the fact of such loss in a proceeding against him for the recovery of the purchase price or rental, or any portion thereof, of the goods or services.

  Also, on the Mississippi attorney generals website i found;

  It says:

  It is the repair shop's responsibility to make the proper repair and to make sure the shop's employees are trained to repair your particular make, model, and type the the type of repair required.

  Now i really dont want to go to court over this. Im sure you dont either. All i started asking for was reimbursement for transportation of the vehicle. Since it was your negligent repair that caused the brake down. Since you have put me through all this trouble i also want a refund for the negligent repair on top of the reimbursement that i have been asking you for. And i want the itemized invioce for the negligent repair you did. 

  Thanks for your time.
  
  Sincerely,
  
  *********************

  Customer response

  06/03/2024

  The response they sent was just a statement. It wasn't too resolved anything.  All they said was they paid for the car to get fixed but they didn't pay was the reimbursement im asking for.  It's been a couple of days since I rejected their comment as a solution. I'm wondering if they is any updates? 

  Business response

  06/04/2024

  We paid the other dealership for the repairs needed, that is all we are required to do is repair the vehicle.

  Customer response

  06/04/2024

   
  Complaint: 21766258
  
  Then why does the Mississippi laws and implied warranty rights say other wise? 
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in late March I was traveling out of town when my jeep suddenly stopped running while my family was inside, I had the jeep towed to landers dodge jeeps and ram Southaven on *******************. My Jeep is currently at ****** miles and a 2021 wrangler that should be under warranty. For over a month I have been dealing with ***** which was my service advisor he looked at the jeep and told me that my jeep would be covered under warranty in the beginning of April, I contacted landers on Friday and was told ***** was currently on the phone with the warranty company and that he would call me by the end of the day, which did not happen. I called back Monday April 15th to find out ***** has been Fired and that someone will contact me back in fact that didnt happen so I called today and was Told that because of something called stop leak the warranty is voided which is not what ***** told me and it is not in writing when I read the power train agreement could you please hold Landers accountable and make them up hold the powertrain.

  Business response

  04/17/2024

  The power train covers manufacturers defects, stop leak was not put in the radiator by the manufacturer and the ************* on the radiator was not put there by the manufacturer either.  The warranty is provided by the Manufacturer and not Landers we have to abide by their rules.  ***** nor any other service advisor can decide to cover a repair that the manufacturer will not cover.  I have attached the vihicle information from chrysler hat shows his engine has a restriction on it which will not allow us to perform any warranties.

   

  Customer response

  04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because: the engine failing has nothing to do with the ************* you are claiming nor stop leak you also have no solid evidence that neither the stop leak or any collision caused the engine to fail my Jeep has not been driven over ***** miles by me and was only ****** miles when I bought it power train warranty states that if the damage was suffered by a collision it will be voided, which is not the case in this situation. I have seen many car accidents and never have a I seen one damage an engine internally with no physical damage at all. You guys are committing consumer fraud and will do anything to make a dollar or even get out of warranty work I am completely disappointed and stressed because of you lack of honesty and will be sending you a letter from my lawyer soon.

  
  Sincerely,
  
  *************************

  Business response

  04/17/2024

  The warranty is thru Stalantis not Landers, we are required to follow their guidelines  on all warranty repairs whether basic warranty or power train. In this case being power train we have to supply the powertrain pre approval process with all findings they in turn decide the repair process or if it is even a covered repair.

  Customer response

  04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because: that still does not Prove and will not prove in court that the engine failed due to a collision nor stop leak .
  
  Sincerely,
  
  *************************

  Business response

  04/17/2024

  Your complaint is above store level, once again we do not hold the warranty on your vehicle. If you can get Jeep to authorize the repairs we would be more than happy to do the work.

  Customer response

  04/17/2024

   
  Complaint: 21582824
  
  I am rejecting this response because:I have already been in contact with jeep and was told that because of the False Information you provided stating stop leak and front end damage caused the engine to fail which is a false statement and consumer fraud jeep has no problem honoring the warranty but you told them that stop leak and a collision cause the engine to fail which is cause and you will not be able to prove I have tried to make this right with you and am taking this to civil court. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im writing to express my dissatisfaction with the service and vehicle repair experience at Landers Jeep Dodge, marked by poor customer service and inadequate repair work.My experiences have consistently lacked the basic courtesies expected at a business. Upon arrival, theres no acknowledgment and makes me feel overlooked. Compared to the attention given to other customers, this raises concerns about bias and a lack of respect for all customers.The HEART of my complaint centers around the handling of my cars repair. Initially, my vehicle exhibited symptoms of distress, identified by two external diagnostics as misfires in cylinders 2 and 6. Trusting Dodge for a comprehensive solution, I was instead met with a partial fix that failed to address the entire issue. Shortly after the repair, which included work on some rocker arms, the check engine light reappeared, signaling unresolved problems.Upon returning to the dealership, I was informed of a new problem with cylinder 6, which was actually one of the original issues I reported. The suggestion that resolving this would cost an additional $3,500, after a supposed discount from $5,000, is not only surprising but also indicative of either a significant oversight in the initial diagnosis or a disregard for transparent and effective service.The lack of communication about the services performed, the apparent negligence in fully diagnosing the vehicle initially, and the subsequent substantial charges for additional repairs reflect a pattern of inadequate service. The experience is further marred by the dealerships failure to offer loaner vehicles, a low ball offer for a trade in, and lack of clear explanations of service charges and repair details.In light of these issues, I am seeking the Better Business Bureaus assistance in resolving this matter. I request either a full refund for the incomplete and ineffective repair work or the completion of the necessary repairs without additional charges.

  Business response

  04/04/2024

  We will be more than happy to take a closer look at this problem for *****, if the problem she is having is caused by something we did we will take care of it if it is not then we will have to discuss more what can be done.

  Customer response

  04/04/2024

   
  Complaint: 21528964
  
  I am rejecting this response because:

  While I appreciate a prompt response to this matter, I do not accept this. You all have the history of my car and Im open to sharing my credentials if I call so that you can pull up the history (what I came in for and what you all did). I can come up there and we can further discuss. The something you all did was not adhere to my initial complaints, thus the complete scope of work for the car was not finished. Cylinder 2 and 6 were supposed to be fixed. Thats what I paid $1900 for. 

  
  
  Sincerely,
  
  ***************************

  Business response

  04/15/2024

  We will need your vehicle to inspect and address your issue, we will make you a priority since se have already worked on your vehicle and charged you money.

• Initial Complaint

  10/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a suv on 9/10/23 it was delivered to me that evening. I drove the car to work and on my way home the check in light came on. I called *********************** and he has not returned my calls. I called the service department but there is a 3 week waiting for check engine lights. I have made an appointment with another service department in memphis for 9/9/23. I do understand that there is no warranty from the dealership and I did purchase the additional warranty.

  Customer response

  10/09/2023

  I have a ************************* contract and I have contacted them and was informed that if it is preexisting problem that its not covered and Landers would be responsible. 

  Business response

  10/09/2023

  Several calls have been made to consumer in an attempt to correct scheduling issue and get vehicle diagnosed. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our van to the dealership for repair. There was a service light(A within a circle)coming on and the van was still under warranty. We got it back and within 2-3 days the light was reappearing plus a 2nd service light(an engine dripping fluid) now appeared. Per Landers' instruction we returned the van for repair on 7/25/23.My husband received it back on 8/03/23 and was charged $644.84. All issues were supposed to be resolved plus others they found/discovered. I was out of town when the van was returned so I just got a chance to drive it on today, 8/7/23 and the same aforementioned 2 service lights are on AGAIN(its still shaking and under performing as before alleged repairs. I can NOT trust Landers with this matter anymore. I don't know if they are deliberately not repairing the van in an effort to let the warranty run out and/or they simply want to bilk us for as much money as possible. Ether way their behavior is unacceptable.

  Business response

  09/07/2023

  This check engine light can come on for over a thousand reasons, we only fix the reason showing at the time and we rely on the vehicle to tell us what it sees.  If it ends up being a failed part that we put on it would then be covered under a parts warranty.  We would gladly look at the van and see if it is something we did.

   

  Customer response

  09/10/2023

   
  Complaint: 20442748
  
  I am rejecting this response because:
  I reject their response. They have sophisticated machines and have already had the van twice for the same problems that STILL exist. I've paid money as yoy know. I also believe  they are biding time to allow the warranty to run out. I do not trust them any longer to repair the van and I told you what I now want to happen. Their delay in response to you and lackadaisical behavior is too much! 
  Sincerely,
  
  *********************************

  Business response

  09/25/2023

  Since the vehicle is still under warranty she will need to go to a CDJR dealership.  We are more than happy to double check our repairs and if it is something we missed we will repair as needed.  We will not pay to take the vehicle to another facility when we are capable in handling this ourselves.

  Business response

  09/25/2023

  Date Sent: 9/25/2023 2:59:45 PM
  Since the vehicle is still under warranty she will need to go to a CDJR dealership.  We are more than happy to double check our repairs and if it is something we missed we will repair as needed.  We will not pay to take the vehicle to another facility when we are capable in handling this ourselves.

  Customer response

  09/25/2023

   
  Complaint: 20442748
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  If they are capable of making needed repairs, why have they not done it. It still appears they are attempting to run out the warranty clock. I don't know what a CDJR is but if it is under thier umbrella how could I possibly trust them to get fair treatment?

  Business response

  09/26/2023

  We will continue to work on the vehicle until it is fixed.  If it is under warranty it can go to any CDJR dealership to be repaired.  We will not pay for it to go to another shop.

  Customer response

  10/27/2023

  Please see the attached. We took the van to ********* and had it put on the machine. The results don't lineup with Landers response. I was also informed that a sparkplug was not properly replaced which probably led to the check engine light staying on and the sputtering I experienced when the van got to a certain speed. All of this was reported to Landers and they came up with over a $644 charge that did not remedy the problem. Why didn't their machine detect what Firestoe's machine detected? Please evaluate this new info. Thanks!

  Customer response

  10/27/2023

   
  

  From the CONSUMER:

  Sent 10/27/2023 10:31:05 AM

  Please see the attached. We took the van to ********* and had it put on the machine. The results don't lineup with Landers response. I was also informed that a sparkplug was not properly replaced which probably led to the check engine light staying on and the sputtering I experienced when the van got to a certain speed. All of this was reported to Landers and they came up with over a $644 charge that did not remedy the problem. Why didn't their machine detect what Firestoe's machine detected? Please evaluate this new info. Thanks!

  Business response

  10/27/2023

  Since the vehicle is still under warranty she will need to go to a CDJR dealership.  We are more than happy to double check our repairs and if it is something we missed we will repair as needed.  We will not pay to take the vehicle to another facility when we are capable in handling this ourselves.  We have offered several times to look into this matter but we will not pay someone else to do what we do here at the dealership.

  Customer response

  10/28/2023

   
  Complaint: 20442748
  
  I am rejecting this response because:
  I sent more info earlier this day(10/27/23). Please  review that material to understand the rejection. Thanks.
  Sincerely,
  
  *********************************

  Business response

  10/30/2023

  Our position has not changed.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2023 I took my 2022 Jeep Grand Cherokee Laredo for an oil change. After receiving the vehicle back, a short time thereafter there was a puddle of oil under my vehicle and I heard what seemed like a rattle behind the steering wheel. I called the service department to tell them. They told me to bring it back. I immediately did as instructed. At this time the warning light was on in the dash stating that the oil was low and the check engine light was on as well. When I went to pick up the vehicle this time they stated the technician didn't replace the oil filter properly causing the oil to leak out. After speaking with the attendant I was assured that the oil level getting low would have no ill effects but I know low oil levels can cause your car to smoke and experience numerous other problems such as loss of power, increased engine noise, and even engine failure. Upon entering the vehicle it smelled burned and the attendant said that it was from the oil being spilled in the engine and that it was nothing to worry about. Fast forward 2 months later, my Jeep loses power and is towed per the warranty to local Jeep dealer which happened to be this place. I was spoken to so rudely by service advisor when asked what was happening. She stated that it would take **** days for anyone to see it and that if I didn't like it that I could have it towed elsewhere. I spoke with the Service manager and he also stated that it would be **** days. I rent a vehicle, based off of the estimated wait time that I was given and the next day I am called by the service **** telling me that my vehicle is ready and that the battery was just dead. No explanation as to why a battery would die in a vehicle with on ****** miles. I never leave anything running or on in my vehicle to cause a battery to die. When asked what was causing this, no explanation was offered. Considering what happened in feb, I have no trust in this place and will never do any business with them again.

  Business response

  05/13/2023

  **************** had her jeep towed into the dealership on May 11th with the concern of a light on her dash with the it being in battery saver mode.  We put her jeep in the shop on the 12th to diag the cause, we checked the charging system along with any unusual draws on the battery and found none.  We then tested the battery with the ***8 machine per warranty guidelines it told ** that the battery was severely discharged and needed to be charged extensively, after charging the battery for 156 minutes the machine retested and the battery tested fine.  There is nothing wrong with the engine or charging system at this time.

  Customer response

  05/15/2023

  I went to pick my vehicle up from Landers on Saturday 05/13/23 and was advised that the invoice that states what was done to the vehicle was not ready. I was offered the key to my vehicle and was advised that the invoice would be ready at a later time. Given the history that I have had with this business, this didn't bode well with me so I elected to leave the vehicle until the invoice would be ready. Monday afternoon I went to retrieve my vehicle. Upon arriving, I was told that it was ready for pick up and that the invoice was ready now. The invoice states that 'battery concern checked connections found no loose connection, placed battery on gr8 tester. battery was charged good for 156 minutes. did not find a draw on the battery when system goes to sleep.' I was assured by the staff that all was well. I was relieved to have my vehicle back and was willing to look over the fact that inside was filthy with grease stains on the inside handles, the passenger seat was folded up facing the windshield and the cover of the battery that is under the passenger seat was in the backseat. The nice service tech apologized for this, cleaned the inside of the vehicle, put the cover back over the battery and let the passenger seat back down. All was well or so I thought. At approximately 630 pm the very same lights that came on last week when my vehicle died, came back on. Roughly 2 hours after I picked my vehicle up. This is upsetting and unfair. I called Jeep warranty and they stated to have it towed back as this is part of the warranty. I begged them not to send it back to Landers but according to the Jeep warranty it has to go to the closest Jeep dealership and for me that is Landers unfortunately. It will be getting towed again at 630 am back to Landers. I have to miss another day of work because of this. I just want my vehicle fixed! I cannot afford to keep missing work due to the battery continuously dying. I will upload the alerts that came to my email last week when the vehicle died and this evening when it began dying again and you will see that they are the exact same. Why is a supposedly good battery dying so rapidly?! If the battery is 'good' then what is causing it to die?! Something is definitely wrong and I would like for it to be fixed. Thats all I want. 

  Customer response

  05/15/2023

  As you can see on these 2 separate ************ emails the problem was the same both times. On 5/10/23 it was a charging system issue and on 5/15/23 it was the exact same. Nothing has been fixed. 

  Business response

  05/17/2023

  From the BUSINESS:

  Sent 5/13/2023 8:07:16 AM

  **************** had her jeep towed into the dealership on May 11th with the concern of a light on her dash with the it being in battery saver mode.  We put her jeep in the shop on the 12th to diag the cause, we checked the charging system along with any unusual draws on the battery and found none.  We then tested the battery with the ***8 machine per warranty guidelines it told ** that the battery was severely discharged and needed to be charged extensively, after charging the battery for 156 minutes the machine retested and the battery tested fine.  There is nothing wrong with the engine or charging system at this time.

  Customer response

  05/17/2023

   
  

  From the CONSUMER:

  Sent 5/15/2023 10:09:41 PM

  Read by **************** on 5/15/2023 10:10:03 PM

  I went to pick my vehicle up from Landers on Saturday 05/13/23 and was advised that the invoice that states what was done to the vehicle was not ready. I was offered the key to my vehicle and was advised that the invoice would be ready at a later time. Given the history that I have had with this business, this didn't bode well with me so I elected to leave the vehicle until the invoice would be ready. Monday afternoon I went to retrieve my vehicle. Upon arriving, I was told that it was ready for pick up and that the invoice was ready now. The invoice states that 'battery concern checked connections found no loose connection, placed battery on gr8 tester. battery was charged good for 156 minutes. did not find a draw on the battery when system goes to sleep.' I was assured by the staff that all was well. I was relieved to have my vehicle back and was willing to look over the fact that inside was filthy with grease stains on the inside handles, the passenger seat was folded up facing the windshield and the cover of the battery that is under the passenger seat was in the backseat. The nice service tech apologized for this, cleaned the inside of the vehicle, put the cover back over the battery and let the passenger seat back down. All was well or so I thought. At approximately 630 pm the very same lights that came on last week when my vehicle died, came back on. Roughly 2 hours after I picked my vehicle up. This is upsetting and unfair. I called Jeep warranty and they stated to have it towed back as this is part of the warranty. I begged them not to send it back to Landers but according to the Jeep warranty it has to go to the closest Jeep dealership and for me that is Landers unfortunately. It will be getting towed again at 630 am back to Landers. I have to miss another day of work because of this. I just want my vehicle fixed! I cannot afford to keep missing work due to the battery continuously dying. I will upload the alerts that came to my email last week when the vehicle died and this evening when it began dying again and you will see that they are the exact same. Why is a supposedly good battery dying so rapidly?! If the battery is 'good' then what is causing it to die?! Something is definitely wrong and I would like for it to be fixed. Thats all I want. 

  From the CONSUMER:

  Sent 5/15/2023 10:18:05 PM

  As you can see on these 2 separate ************ emails the problem was the same both times. On 5/10/23 it was a charging system issue and on 5/15/23 it was the exact same. Nothing has been fixed. 

  Business response

  05/30/2023

  The Alternator failed taking out the main battery, we replaced both batteries and the alternator.

   

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