1 Customer Reviews
Review from Kim L
1 star05/10/2022
Their installers are terrible!! I bought a pool from them and the person who installed did an awful job. The pool is sitting down in a hole and water collects all around it. They made a mess with all the blue pvc glue on the pipes. They never leveled the ground and put sand down and the bottom is lumpy and now has roots growing thru the liner. It is leaking! It's only 1 year old and it has been a problem from day 1. I contacted Swimming Pools of Tupelo and never got any help. Of course they have you sign a contract that you are responsible for the pool installation that most people know nothing about! THEY are the ones who hired the installers. Of course since it was paid for up front no one wants to come back and fix anything. The installer has a landscaping business that he tagged me on FB which makes me think he did a terrible job to start with just so he could come back and fix it. I would not recommend buying a pool from this company if they can't hire better installers and stand behind their work.
Swimming Pools of Tupelo, Inc. Response
05/12/2022
We are aware of the issues *** *** has stated but we unfortunately we as a company do not install the pools and the customer deals directly with the installer and has a separate contract with them and payment for service go directly to the installer. We have done our best to reach out to the installer to get him to come check out the issues she has with the bottom of the pool but in reguarding the drainage the customer is required to fill it with rock which was not done and the plumbing job looked to be done properly.
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