Customer ReviewsforMadison River Propane

By far the worst company I or my wife have ever had to deal with. They show up out of the blue, no warning, and are upset with us that they can't get into the back yard. We have mentioned that we have dogs back there, we also have a lot of wind in our area so yes we have to lock our gates. We are not asking for a week heads up notice when they are coming out but this showing up out of the blue doesn't work for us. They continue to not work with us in regards to getting our tank filled and making sure that we have someone there at the time of their filling the tank. **************** is the worst I have received ever, my wife just called me upset saying the front desk lady was belittling my wife, talking down to her, and was very very rude. They will also fill your tank without warning and then you manage to get a $3,000+ bill in the mail. We live on a budget, so asking for us to pay $3,000 up front right away is impossible. We continue to let them know we are going to pay it, we pay as much as we can at the time, usually a fairly large sum, but yet they continue to harass us by calling and send us the bill on a weekly basis. Unfortunately this company owns our propane tank, so I'm unable to go with another company. If it was my call I would have the tank ripped out of the ground, I would leave the tank in the street and call them to come pick it up. Although I can't see this company even caring about that or even picking up the tank anyway. I would end up getting charged and harassed somehow. If you have the option of going with another company, please do...You will be thankful that you did. Worst customer service, worst service, worst at overcharging, and harassing their customers.

This is now the fourth time I have run out of gas this winter. Im on route, aka auto fill. No heat, No hot water, ****** for my oven/stove means no food no boiling water. Its Friday. This is unacceptable. Ever since ******************** took over Madison River propane has gone to absolute S*** And Im not wrong. This is jus an email and you are jus the person receiving it. This anger is not directed to you but directed to who ever the corporate a** hat is.

Zero stars! Read their ******** page. Terrible service, I've been without heat for a week. I called 3 weeks prior to see when I was getting a delivery.