ComplaintsforBridger Steel Inc
Roofing Materials
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This started on 2-24-23 when i placed an order for some steel. I was told the steel would be delivered in about 6 weeks. I tried calling them after about 12 weeks to learn they were temporarily closed & that i would get my steel a few months later. I have tried to contact them several times since then. I would like to get my money back since they have not tried to communicate with me at all. They should be paying me twice as much as what they stole from me.Initial Complaint
08/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On April 12, 2023, I placed an order with Bridger Steel of ******** ******* for an amount of corrugated steel, trim metal for the steel and attaching hardware for a building project. At that time I wrote them a check for the total amount of the invoice which they promptly cashed. I was told that the they were tracking about ********************************************************************* know the status of my order. I did not hear from them at all so I called to find out where my order was and have not heard from them. As of today August 1, 2023 I haven't gotten a reply nor can I get a hold of anyone to get some information. I have uploaded a copy of the order with this complaint. I hope you will be able to help me as I can't afford to just throw this money away. If there is anything else you might need from me please do not hesitate to let me know. Thank you for your help.Initial Complaint
07/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We have been trying to get a hold of Bridger Steel to get info on an order placed in May that was paid in full at time of order . We have gone to their location several times only to find them closed as well as phoning them in which our calls are unable to go through. We would like our money back seem as how we arent receiving our ordered product from themInitial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 3, 2023, I placed an order for a metal roof and paid for it on a credit card for $2102.51. I was told the roof would be ready in mid-late May. I have called many times, always getting voice mail. Ive emailed but no reply, and now I cant even get the phone number to work to leave another voice mail. This company is a nightmare.Initial Complaint
06/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a wire transfer to Bridger Steel of $16,000 in February for siding and expected to be contacted for a delivery date in June. Have heard nothing for months and now can cannot reach anyone at the company and my attempted contacts are not returned. Now I have seen other complaints and desire to cancel my order for a refund.Initial Complaint
06/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order with Bridger Steel last October and was given a 6 - 8 week delivery schedule - which is part of the reason I decided to use them. It is now June and I do not have my product,. I have been trying to reach them for months now, with one response from my rep, who was taking a leave due to family health issues. I received an email response from *********************** (Director of Sales) back on May 1st, stating what was owed and that they were still waiting for raw materials on my siding order (which was processed as a separate order, since the lead time was faster and could be installed during the winter. I have left messages for multiple departments and emailed ***** and the "info@" email address multiple times to ask for the shipment of my roofing materials, since ***** made no indication that those materials were not available, but have received no response, although I have received 3 automated "accounting" requests for the final payment - without a final delivery date and noting they don't take CCs anymore, so that's telling. They have been paid over $26K, with under $9K due and I am now looking at having to find a new supplier to finish my house build and be able to fulfill my solar contract obligations this season. Their phone says they are short people and will get back to ASAP, but clearly that is not happening. I suspect they have or about to go out of business. It sure would be nice to know if that is the case. As it is, I am out a SIGNIFICANT amount of money that likely cannot be refunded (or I'll end up with 2 sets of roofing/siding materials). I've seen on your website several complaints since 2022 - so I'm not hopeful that this is a glitch. Whatever you can do to help resolve this - or warn/protect others from making the same mistake is appreciated. Thank you for this venue to file a formal complaint. If it's not finished SOON, I need to make other plans and hopefully can get a refund. UGH!!! Thank you. Sincerely, *****************************Initial Complaint
06/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We placed an order with Bridger Steel on March 24, 2023. We wired them $19,715 for this corrugated metal panel order. Since that time I have not been able to reach them by phone or email. For that reason, I started investigating Bridger Steel. Turns out they filed bankruptcy on February 25, 2023. Seems fraudulent to accepts our funds after filing bankruptcy a month earlier, with no intention of sending our product or corresponding with us.Initial Complaint
06/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
October. 10. 2022. We paid a Down payment of $26,000 for Siding From Bridger Steel. Purchased Siding for home Renovation. Final payment of $10,000. On. January 11th of 2023. Been in contact with their sales manager *********************** since December 2022 trying to get her to organize a truck to ship to our siding. ********************** told us that there were trucking shortages. In April she had been emailing with us that she was in the process of organizing a truck and it would be about two weeks from the time That they loaded the truck to the delivery. On April 25th she is insinuating that she had a truck Organized, waiting on details. April 25th was the last communication that we had from *****. I emailed the company numerous times through multiple people and left multiple voicemails. It is June 3rd and we have NOT Heard anything from anyone at Bridger Steel . And they have our product, and they have $36,000 of our money. We have no answers, no product, and no money. Transaction Receipt Merchant Name Bridger Steel NationalInitial Complaint
05/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello,I ordered with Bridger Steel in ******** **. The order was placed in January 2023, I have not heard back from them. I paid over ***** dollars plus tax, then almost ***** in shipping that was never processed. I would like to hear back from the company or get my money back. Attached is the paid transactions. Thanks, *********************************** **************.Initial Complaint
05/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On December 6,2022 I ordered steel from bridger steel ,*******. I paid in full with my credit card. Includes shipping. I have not received my order,and left many messages. I was told in April the order has been cut and packaged ready but a trucking shipping delay. $6565.30 was billed to my credit card and no product. Customer# ******** order#***************************** black ************************************************ delivery freight 855lbs. I see the company filed chapter 11.
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Customer Complaints Summary
29 total complaints in the last 3 years.
0 complaints closed in the last 12 months.