ComplaintsforEcho Peak Design
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In April 2019, I placed an order with Echo Peak Design for a custom coffee table and end table. We negotiated the specifications of the pieces through various email exchanges. I was instructed to pay a 50% deposit for the pieces. I tried attaching Order #****, which was $527.50, to this but I kept getting errors. Happy to send separately. I had previously worked with this vendor when they were on Etsy. I knew their work took time, thus not filing this complaint within the 12-month timeframe with BBB. I followed up in July 2019, and Echo Peak responded that they were behind with orders, but mine should be done in the next few weeks.I followed back up October 2019, December 2019, May 2020, and March 2021. I tried to attach the email communications to this complaint, but they were too large and exceeded the file size on this website. I'm happy to provide those email exchanges separately. I received no responses from Echo Peak design on any of those messages. Additionally, I tried reaching out to them via phone, ******** messanger, etc. No responses or updates on my order. However, I can see that my ******** messages are being read, but Echo Peak Design is not responding.At this point, I just want a refund. But I can't get a response from anyone at the company. If BBB is unable to help, my next step would be to file some type of claim in small claims court. Please help!!Customer response
04/06/2023
Hello - I've tried getting in contact a number of times with the vendor. I tried to attach the communications to this, but I got an error from your system. I can provide the communications separately if needed.
7/16/2019 - email (no response from vendor)
7/28/2019 - email (response from vendor saying order was delayed, but would be shipping in a few weeks)
10/31/2019 - email (no response from vendor)
12/12/2019 - email (no response from vendor)
5/15/2020 - email (no response from vendor)
6/22/2020 - ******** message and phone call (vendor did not respond, but ******** shows that the messages were read)
6/25/2020 - ******** message and phone call (no response from vendor)
3/14/2021 - email (no response from vendor)
3/17/2021 - ******** message (no response from vendor)
3/12/2023 - ******** message (no response from vendor)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.