ComplaintsforSimms Fishing Products
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Yesterday I wanted to order a Montana made product for my daughter's 17th birthday. I taught her to fish here in ******* when she was still a toddler. She now loves fishing, so I decided to buy her a Simms fishing vest/I called Simms to order the item. They would not process the order on the telephone and instructed me to order the vest online. I sighed at the impersonal nature of the transaction, but proceeded to place it online.The website ordering system is flawed. It created an order which made it appear that the transaction occurred rom Florida and that my daughter was ordering it for herself. She will probably get the product without any memoranda that it came from her father.To make matters worse, Simms charged me sales tax even though I am a local Montanan buying a product from a *************** within the boundaries of our state.I called SImms customer service this morning in attempt to rectify the issue. I was told that, even though the item had not yet been shipped (as of this writing), they could nether denote that the present was from her father, nor refund me the the improper out of state tax. Since they were unwilling to remedy a simple issue, I asked them to cancel the order and refund my money...they refused.I am certain that the gentleman I spoke to with customer service lacks the authority to adjust the policies or override the flawed online ordering system. I would like this transaction unwound and my money refunded. I was told that, at the time of this writing, the product had not yet been shipped. If Simms wishes to claim that they had already sent the product and do not wish to issue a refund, THOSE circumstances were also a product of their own actions.******************* ***************************************************************** ************Initial Complaint
06/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
#Overview:On June 3, I purchased a wader and a pair of boots from Simms Fishing, spending a total of $1677. However, the boots were missing from the delivered package, and the subsequent customer service experience has been unsatisfactory. Below is a detailed timeline of the events and interactions with Simms Fishing customer service.#Referrence Order Number: WEB-****** Case: #****** #Timeline:June 3 (Monday):Placed an order with Simms Fishing, totaling $1677, which included a wader and a pair of boots.June 13 (Thursday):The package was delivered, but the boots were missing. I immediately contacted Simms customer service via email, requesting expedited shipment of the missing boots due to an upcoming fishing trip over the weekend.**************** responded that they could not expedite the shipment as the item was already shipped.June 10 (Monday):I followed up to obtain a tracking number for the shipment of the boots. **************** informed me that the item was still being processed and would be shipped by the end of the day. I requested expedited shipping again but was denied.June 11 (Tuesday):I inquired again about the tracking number. **************** reiterated that the item was still in process and that they could do nothing to expedite or escalate the situation.#Impact:Due to the delay and lack of proper handling by Simms Fishing customer service, I missed my planned ******************** trip as I did not have the necessary gear. I have another fishing trip coming up, and I am still without the boots I purchased.#Request:I am seeking a reasonable explanation for the delays and inadequate handling of my case. Additionally, I request appropriate compensation for the inconvenience and disruption caused by this experience.Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a pair of waders last spring from Simms. They began leaking immediately. I contacted Simms and sent them photos of what appeared to be a sewing mistake that left little holes all along the seam. On November 1, Simms told me to send them the waders because it appeared to be a warranty issue.On December 4, Simms emailed me that they had received the waders, and that there was a 3-4 week turnaround.On January 19th, I had not received the waders back or had any communication from Simms at all. I sent an email with the case number noted, asking for a status update.As of today, February 22, I have not received the repaired or replaced waders OR a phone call or email regarding the status of the waders. I called multiple times, but no one ever answers the phone.Customer response
02/22/2024
Email from Simms on December 4th stating they had received the waders and they were expecting 3-4 weeks of turnaround timeInitial Complaint
05/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
A pair of fishing waders that I had worn less than ten times leaked. Shipped them to the manufacturer, and they refused to correct the problem.Initial Complaint
01/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased new waders online on 23 May 2022. After receiving the waders I received an email on June 1st stating there was a manufacturer defect. I was instructed to use the waders until a fix was established and at which time I could send in the waders and receive a new pair at no additional cost. I returned the waders in October and have not received a new set of waders. Several emails have been sent and have gone unanswered. All correspondence to this issue is saved for historical purposes. I have every email between myself and the company requesting a full refund of $499 dollars.Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The seam on the right leg of my waders failed where the neoprene booty joins the goretex leg, and I was denied a warranty repair or replacement siting the presence of mildew. Having followed all the instructions for wader care, this shouldn't have been a problem for breathable waders. One does not expect this pair of waders to fail under moderate use in less than four years after spending $500. The presence of mildew should not detract from the fact that the seam failed, regardless if mildew was present or not.Initial Complaint
06/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with Simms Fishing on June 9 for a pair of Guide Pants. These pants were not inexpensive, cost was $90, and in addition, I paid $37.95 for overnight shipping. The pants were shipped **** and according to that service, they were shipped, and delivered, somewhere. However, the pants in question did mot make it to me, nor to my address. Ive talked with Simms **************** twice, with no resolution. Their answer is to go through the *** lost item recovery process, or until the pants in question make their way back to them, to then either be refunded or re-shipped. This is not an acceptable resolution. I paid for the item, in good faith, upfront, that the ordered item would be received. It is and was their responsibility to insure delivery, and if that didnt happen, as it didnt, I, as a paying customer, I expect an immediate refund first, due to the circumstances, or if not, certainly an immediate reshipment of the product. As it stands, they as a company werent able to uphold their part of the agreement, overnight delivery of the product, This being the case, Its unfair to place the blame or burden of non -delivery on me, and then tell me that for a resolution, Id need to wait on an investigation into the matter. I want to add too, that Im a regular Simms customer, and have been since my ******************** guide days in *******, and not just a one-time, fly-by-night, customer. Thank you in advance for your help with this matterCustomer response
06/14/2022
Hello,
Following a product non-delivery situation and two lackluster, no resolution in-sight, conversations with the customer service team at the company, Simms Fishing Products, in *******, **, I filed a BBB complaint, per the incident number given above.
Late yesterday, I had a call that a package was just dropped off for me at the front desk of our complex. This package was the package in question, where Id received notification from the carrier that it was delivered last Friday.
Despite the loss of the $37.95 that I paid for overnight shipping, I will consider the issue resolved.
This being the case, I request that you please close the referenced case #********.
Thank you for your help.
*********************************
Initial Complaint
01/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a item on the 17th of December with expedited shipping. Tracking showed label was made and that's it. No package for 2 weeks so I contacted them and they told me that it was lost or never sent and would send one out with expedited shipping this was around the first of January. No package a week later so I contacted them to cancel order. He led my PayPal account and no refund a week later this was around the first week of January. I contacted them again and they said it would take 7 days to get a refund. Even though the product never left their facility! I should have been refunded last week but still haven't. Just wanted refund for my item! My Order Number ********** Thank you
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.