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            Business ProfileGlacier Haven Resort

            Resort
            BBB accredited business

            Contact Information

            14305 US Highway 2 E

            Essex, MT 59916-9717

            Visit Website
            (406) 888-5720

            Business hours

            11:00 AM - 9:00 PM
            Business Hours
            Closed
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/6/2024

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Glacier Haven Inn and Glacier Haven RV and Camp offers motel, RV, campsite, and cabin accommodations, as well as the on-premises Cafe. Cafe has authentic Asian dishes, Hamburgers, Smoked/BBQ meats and a full liquor license.

            Products & Services

            Motel, Cabins, RV and Campsite Accomodations, Cafe

            Business Details

            Location of This Business
            14305 US Highway 2 E, Essex, MT 59916-9717
            BBB File Opened:
            9/19/2022
            Years in Business:
            19
            Business Started:
            5/10/2005
            Business Started Locally:
            5/10/2005
            Accredited Since:
            3/6/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Healthy Haven Cafe
            • Glacier Haven RV and Camp
            • Glacier Haven Inn
            Hours of Operation

            Primary

            M:
            Closed
            T:
            11:00 AM - 9:00 PM
            W:
            11:00 AM - 9:00 PM
            Th:
            11:00 AM - 9:00 PM
            F:
            11:00 AM - 9:00 PM
            Sa:
            11:00 AM - 9:00 PM
            Su:
            11:00 AM - 9:00 PM
            Business Management
            • Mr. Darren Olson, Owner/Operator
            Contact Information

            Principal

            • Mr. Darren Olson, Owner/Operator

            Customer Contact

            • Mr. Darren Olson, Owner/Operator
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            V. T.

            09/19/2022

            My partner booked a two night stay. We called the place on the day of our checkin to let the property know we would arrive at 10:30 pm outside of business hours. The property confirmed we could arrive after business hours and would leave the door open for our arrival. When we got there at 10:30pm, the door of our room was locked (we tried all the rooms just in case) and with no cell service we were left stranded. We managed to go to a nearby hotel with wifi and contacted the property with no success. The property categorically refused to provide a refund for our stay stating we were a no show (despite a video supporting the door was locked, call logs and a new booking 5 mins from the property at another establishment that we luckily managed to book at 11:30pm). I would not recommend this property given their lack of sound business practices.

            Glacier Haven Resort Response

            09/21/2022

            The door was left ajar just as we have done multiple times for previous guests who come after our office hours are closed. Out of all the reservations we have had which needed the same exact procedure this person claims they could not get. Even though they were informed the next day at 11:31 the room was available to them they still chose to not check in.

            Customer Response

            09/22/2022

            As a response to the property comment, the reservation was cancelled by the property on the next day at 9:42 am, leaving us with no expectation that we could stay for the second night. In addition, the office of the property was actually closed on the second day per their stated business hours. We still showed up at the property in the morning to confirm and the reception was closed with no one there. With only a two night stay we booked another place to stay so we could enjoy our short stay in Glacier national park. Again this review is not meant to be a public argument and rather meant to highlight the lack of sound business practices so other customers may be aware of issues they may run into if they book with this property. There are surely customers that did not have issues and had a great stay. I wish this could have been our experience but it wasnt. Our reasonable expectation of the business refunding us for a service not delivered was not met and potential customers need to know the posture this business has in case of issues.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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