ComplaintsforRhino Roofing LLC
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In September 2022, Rhino Roofing replaced our 6 year old roof that was totaled by a hail storm. We paid $23,340 for the roof replacement. The roof looks awful - multiple "waves" across the roof and most shingle edges not laying down flat. The roofers also broke the house siding in several areas, and roofed over rotted facia without informing the homeowners of either situation. The 2-month old roof looks like a worn-out 30 year old roof that needs to be replaced. All of the houses in our neighborhood have recently been replaced and none of them look horrible like ours does. We've tried to deal with the owner of Rhino Roofing to rectify the situation but he won't admit that there are any issues with his company's work and won't offer any solutions.Business response
11/21/2022
The homeowner,*****************, had concerns of the lifted shingles on the roof, and some damaged siding. I explained the shingles will lay down with warm weather and sunlight. The roof was replaced in the fall, and we would replace the siding or pay for the siding to be replaced. ***, the homeowner said perfect we will be in touch with you. A few days later ******, the wife called me, and I explained the conversation between *** and myself. She stated that *** is the nice one, and she is not. So, I went to their home with a local contractor to address her concerns. She was unreasonable and would not let either one of us speak. I tried to explain and resolve their concerns,but she was not willing to work with me.
The shingles just need some sunlight and warm weather to lay down and flatten out. As far as the siding issue, I have said all along that we would replace it or pay a siding company replace it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.