ComplaintsforHelmbrecht Photography
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My children's wrestling pictures were taken on February 8, 2022 in which I ordered $93 worth of pictures and gave the two gals, Helmbrechts daughters, a $100 **** and they wrote on the envelope that they owed me $7. They advised me to come by the office and collect and that the pictures and pins would be ready by the next week. They never were in the office. As of just last week the same sign is still on the door! The season is now over, I'm unable to use any of the equipment I ordered. I would just like a digital copy for both my children which is a total of $20. I would like I refund for the rest. I know the whole town and along the hi-line here has had issues with receiving their pictures as well. It's very disappointing to see one of our best studios fall. It's even more frustrating not receiving my children's memorable photos. Please help in resolving this issue.Initial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Photography place took *********************** Basketball pictures and collected money and has not delivered photos. We have all tried to contact them with calls and emails and they will not get back to us. Very frustrating that they kept the money and have not provided pictures paid for.Found put thatctgey are closing the doors but they either need to refund everyone or provide photos paid for that was about 6 or more weeks ago.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.