Customer ReviewsforDayspring Restoration

Over priced by far. Three day to clean up a mold issue in our crawl space, a leak that took months for us to notice it. So the mold was well established. 3 days in not enough time to mitigate that issue according to the research and advise of another company. Took 6 months to get our contents back. Most of which was deemed contaminated anyhow. Still ongoing mold issue now! And the bill was outrageous over ********* to complete the process. If they did any exceptional job and had good customer service I would say yes! But they are definitely raking customers over the coals. And now forced to do it all over!

Run don't walk away from this company they are total scam artists. They charged me close to ***** for fans that were running in my house, that I was not even aware of as I was out of town and had house sitters. I had them and another company give me quotes for the water leak repair we had. I did not use them as my house sitters informed me, they seemed very shoddy and didnt know what they were doing compared to the first company. Their estimate was thousands more than the two companies I ended up using. Then I got a bill months later for close to ***** for fans that they had running in the house for four days. I saw another review on their website with the exact same thing happening. They came and left fans on while getting a quote together and then charged that customer a huge amount as well.

I had a line break under the kitchen sink and floor the kitchen and the basement; I called Dayspring Restoration and the process was fairly easy, they answered the phone immediately, took my information and showed up about 5 hours later...so far all good. The Technicians that came to the house were good and I was very pleased. Now their management comes into the picture, which was unfortunate. Their Mitigation supervisor was relatively new in the role and he continually would push our project off until I would contact him, he would then promise they would be there tomorrow "around this time", but the next day nobody would show and when I contacted him he would say "I had to send them to another job". After about five instances of this, I called him and told him that i knew that emergencies happen and schedules needed to change, but I was staying home so I could let the techs in and this was almost a week into it and nothing! My message was clear; just let me know. To the end of the project, which was long and protracted - he never learn to notify me. In addition to lack of scheduling accuracy or communication, the were not very accurate on scope of mitigation. They informed me that they would need to take all the kitchen cabinets out to check for damage, as well as all the paneling in a downstairs bedroom...they showed up to tear out the aforementioned cabinets and I asked them to access it from the back of the dishwasher or cut out the back of the cabinet under the sink and when they removed the hardwood kitchen floor they discovered there was a lip that didn't allow water intrusion - they would have tore out everything in the kitchen. On the basement bedroom paneling - I asked why they would just not access it from the other side of the way and we could sheetrock it after, instead of all the walls in the bedroom, they subsequently used a monitor and stuck it through the wall to verify it was dry. I can't say they did this to inflate their bill? Beware!

*********************** is extremely unprofessional and unkind - she made a mistake in contacting me and then acted like she was the one who was being harassed.