Business ProfileforGenova Diagnostics, Inc.

I requested a Genova stool diagnostics kit from a partner practitioner. Dr. **** placed the order for the Genova comprehensive stool kit. My sample was activated and submitted on 10/8/24 including a payment of $179.99 that cleared the bank on 10/15. The test was submitted with an online reply that a providers lab order would need to accompany the test OR the default tests would be ran. I accepted the terms for the default tests. On 10/10 an email confirmed sample was received. On 10/14 there was a notification regarding possible delays due to the hurricane in lab processing for providers to check stability of samples or delay submitting them until a future date. On 10/22 I submitted an inquiry as to the stability of my sample (stool samples arguably do not remain stable extended periods of days for diagnostic purposes yielding inaccurate results ) and I was extremely ill and needed the results. The automatic reply was that it could take up to 72 hours for a response. On 11/1 I received a message that someone would contact me soon. On 11/4 I did an automatic request to cancel my test, as I already had specimen results from another lab and had to undergo emergency medical care for a severe bacterial infection and within hours I finally got a response by email from Ms. ******* in the billing department that my test was still being processed. I replied directly to her Id like to cancel the test. And her reply was only the provider can cancel your test and it will be ready any day. I immediately reached out to the provider and he agreed he would call the lab to cancel the test. On Monday Nov. 11 results were available (with conflicting information from previous diagnostics causing concern sample was not suitable for processing or worse results were falsified) and the results have a report date of Oct. 31. Which of course- makes no sense. Today, Wednesday, Nov 13 I have a bill in the amount of $2,320. I feel I dont owe and should be refunded.