ComplaintsforBenchmark Auto Sales, Inc.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We just went through a natural disaster. I tried having my payment date changed from the 11th to the 24th. ***** the collection manager was extremely rude and refused to help me. He did give me a 4 day ***** period and gave me until the 15th to make my payment. They gave me until 530 to make the payment but they shut my car off before 530. I was finally able to make the payment around 6pm but my car was already shut off. Who knows how long I have to wait to have it turned back on. People here in *** have lost their homes, jobs and even their lives and ***** couldn't even help me push my payment date.

  Business response

  11/16/2024

  We have literally helped hundreds of customers with payment arrangements, replaced over 25 totaled vehicles without requiring additional money, etc., etc. in the wake of Hurricane ****** - this customer's issue is not something that is novel or something we haven't been readily happy to accommodate again and again post catastrophe.  

  However, we have a protocol for doing so that requires more than a customer just calling in and cussing at us and us subsequently obliging, requires more than threats of "contacting my lawyer" after we inform what is needed, and requires more than a negative ****** review.  We actually have a policy stating that customers trying to manipulate us via negativity over social media or reviews get zero goodwill gestures, which is exactly what this customer has done.

  This customer is encouraged to discontinue her sense of entitlement and playing the victim, and she is instead advised to simply submit the proof of pay change or interruption in pay that is necessary for us to be able to make a change to her pay schedule - just like every other customer. 

   It's incredibly simple to do so and hasn't been an issue for 100's of other customers asking for the same...  

  Customer response

  11/16/2024

   
  I am rejecting this response because:
  I was never offered to submit proof of income changes. That is an absolute lie because I definitely would have done so. I did not even get angry until ***** became extremely rude and absolutely REFUSED to help me. Please get your facts straight and don't believe whatever your employee says. 

  Business response

  11/16/2024

  It is my understanding our CEO reached out to this customer and spoke with her about this already earlier today.  She is welcome to speak with our CEO again, if desired, and we will be sure to follow up with *****, again, to address this appropriately.  

  Customer response

  11/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  2nd time being late on car payment This time was during a natural declared disaster and state of emergency ***** was in ** and unable to come to ** for Two weeks because of I26 and the mud slides. As soon as she came back to check on her family that was flooded, her car was taken. She notified them of the disaster and of the fact her debit card had been compromised at the same time, yet she was still towed and not allowed to make a payment today and to drive back to school and to better herself. Shameful, and absolutely disgusting their behavior. Yes this was the 2nd time but I feel like a hurricane can cause a time for pause and I would like to see some leniency for survivors of the recent tragedy.

  Business response

  10/17/2024

  We do not have a customer by the name ****** ******* or ***** in our system.  If this is a 3rd party filing a complaint on behalf of another customer, we are not able to discuss specific accounts with anyone but the actual customer on the account. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  For a local business they really dont care about locals. People died and lost their homes and jobs during the hurricane and they have no empathy towards anyone. They are loan sharks and will sell you an overpriced vehicle that will break down on you and gaslight you into thinking its okay. Everyone that works here is incredibly rude and smells bad.

  Business response

  10/16/2024

  No response justified. 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/16/2024 I went to Benchmark Auto Sales to let them know that my check engine light was on and I wanted an estimate of the repair. Before I went to Benchmark I had went to an Auto-zone so they could give me a code reading as to know what was wrong with the vehicle. The code I received was then showed to Benchmark (P0302 cylinder2 misfire detected). Benchmark worked on the car for over an hour, when I went to collect the car and checked the receipt they had in the recommendations P0089 Fuel Pressure regulator performance Estimate high pressure fuel pump. The total estimated cost for what they did was $631.99. While driving the vehicle it had a slow start up and smelled like gas. When I got home I turned the vehicle off when I tried to turn it on it wouldnt start. Because it was the weekend and the business place wouldve already been closed by that time I had to miss work 8.17.2024-8.19.2024. I called them on 8.19.2024 to let them know what the issue was and they sent a towing truck to get the vehicle. After an hour I called multiple times to get an update on the vehicle and no one picked up. My wife then used her phone to call them and they picked up and said they had just got my vehicle and was looking at it. Ive been having issues with my car within the first year that I purchased it in 2021. I have had to miss work for days and weeks at a time my children has also had to miss school as a result of the issues that Ive been having with my vehicle. I have paid thousands of dollars to get my car fixed and have had to deal with my car being broken down days after them claiming to fix the issues.

  Business response

  08/28/2024

  We towed the vehicle to our service center on 8/19 the date of the complaint and resolved the concern related to the operation of the vehicle. We covered the cost of the tow and the repair. The customer picked up the vehicle and was satisfied with the repair. There were no charges to the customer and the vehicle was repaired within an hour of the intake of the vehicle. We have also reached out to the customer to confirm their satisfaction, and the customer seems satisfied with the outcome of the vehicle repairs. The vehicle is fully operational and there are not open issues with the vehicle. 

  Customer response

  08/29/2024

   
  I am rejecting this response because:
  1. I was charged a total for an issue that they claimed was wrong with the vehicle. When I got the vehicle back on 8/16 after bringing it to Benchmark, within an hour of taking the car from the lot the car stopped working. I reached out to benchmark via email 8/16 but didnt get a response. That resulted to me being out of work all weekend. I then reached out to Benchmark 08/19 to let them know that the vehicle was not starting ever since I picked it up. They did send a tow truck and they did fix the issue that I believe they caused in the first place. When I went to pick the car up I did not get the opportunity to speak with anyone that worked on the vehicle. I did not receive a call to get any information to what was done to the vehicle so for the business to say if I was satisfied is a misrepresentation because I dont know what was done to the vehicle. 
  2. The reason for this complaint is not solely based on the issues that I had on 8/16 Ive been dealing with these issues ever since I bought this vehicle. I have had multiple occasions where *** drop my car off for it to be worked on and have paid hundreds of dollars and have gotten the car and had issues with the car days after them claiming to have fixed it. I was never compensated for any of those. In fact on 8/19  I called benchmark about my car multiple times and they did not pick up. Seconds after hanging up my phone because they didnt answer I used my wifes phone to call them and they picked up. Im assuming they didnt want to pick up because it was my phone number. That was very unprofessional and unacceptable. I have had to miss work and my kids have had to miss school on multiple occasions because of car issues that they have caused.

  Business response

  08/30/2024

  We're not inclined to further indulge this customer's false accusations and moving goal posts.  We addressed the original complaint, communicated with the customer multiple times and fixed an additional issue at no charge.  Now the customer is coming back with additional complaints and false accusations.  We will not be manipulated by customers in this manner.  This matter is closed.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2006 Buick Lucerne back in March .It's been 2 months. Check engine light is on.Catalyst converter system is shot and all 4 tires are dry rotted. They will not fix the vehicle nor help me find a resolution. All of my payment are made on time and they have no sense of urgency. All of their vehicles are polished until you drive off the lot it's starts to break down. RUN FAR AWAY $2000 in repairs thus far and its still not fixed. They will hound you down for your car payment though if you're 2 hours late. ****** in the service department is ********. Horrible attitude and customer service. I can tell you now before she does.. she doesn't know and you just have to call back. They are now telling me it's my responsibility to fix 02 sensors that were already broken which is why the catalyst system keeps failing and the check engine light continues to come on. I don't want the car anymore, they can have it back or they can take this car back and give me a reliable car as promised from dealer in the beginning instead of a response from their warranty department stating Good morning,I am contacting you in order to let you know that as we explained back in April, 02 sensors are not a warranty covered item. They are electrical components and as explained in the warranty agreement, the customer's responsibility. Apologies for any inconvenience this may cause, but we have to stay with the warranty guidelines put in place by the company. I contacted the ** in regards to your request and she confirmed it is not covered.Thank you,************************* sense does this make?? It hasnt even been 6 months and Ive had THREE oil changes. The car is a lemon and Im DEFINITELY getting my lawyer involved. ************** all 3 locations are SCAMS. I called to find a resolution and offered to meet them halfway and that is the email I received

  Business response

  05/21/2024

  This customer has left complaints everywhere he can find to leave complaints.  We replaced the catalytic converter and spark plugs for him at zero cost to the customer.  It cost us $1,774.98 to do so on 3/12/24.  He called back at a later date and said his oxygen sensors had thrown a code.  We asked him to take it back to ******* where we had the cat and spark plug work completed because there is a 12 month, ****** mile warranty on their work.  To date, he has been unwilling to do so, despite ******* asking him to drop it off multiple times now.  I'm not sure how we can better help a customer unwilling to allow himself to be helped.  We also have a strict policy when customers try to slander us online in order to get us to do something outside the warranty, such as this (especially when we have already gone above and beyond to help with the catalytic converter and sparks plugs to the tune of nearly $2,000), we will no longer do anything further with goodwill.  His complaint is outside our warranty coverage.  Therefore, he is welcome to take it back to ******* as we have advised multiple times, he is welcome to turn it back in as he suggested, or he is welcome to fix the non-warranty issue at his expense.  However, we have provided all the solutions available and have no other options.  

  Customer response

  05/21/2024

  Yes, you guys did advise me to take the car back to *******, which I have twice and all ******* has done was turned my check engine light off instead of fixing the problem .I called you guys to inform you that I dont think theyre fixing the problem. The Cadillac converter and O2 sensors , spark plugs and everything else named were all the reasons as to why the check engine light is on and thats how the car was bought. the vehicle is not an as is purchase and its under warranty , which I have not went over anything yet thus far. I will be bringing the vehicle back to ******* because I bought the vehicle like this. everything thats wrong with the vehicle as of right now is your responsibility, not mine when I spoke to **** at the ******* location he stated that this vehicle has no issues and promised that this was a reliable vehicle. That is not the case and has not been the case since day one. I have not refused any help from anyone and have receipts that I can show both parties and all parties to where Ive called ,emailed, left messages and got the runaround several times. I have all my documents. Please request as needed if needed. I also had to replace two out of four of the dry rotted tires that I bought that came with the vehicle. As far as not wanting to be helped, Im not sure where that is coming from because if you look on your notes, you can see where Ive reached out to you all several times to find a solution so we did not have to come here on this website and I could stop complaining all over the place, Like I told you earlier on the phone, I make enough and too much money to have these issues and if this problem is not fixed once my vehicle is brought to Meineke in the morning. I will be leaving this vehicle where its parked at my residence and you can find a way to come get it as I pull off with my brand new vehicle that I can afford. Thanks a lot. :)
  

  Business response

  05/21/2024

  We have been told by ****** with ******* you continually refuse to leave the vehicle with them for inspection - and, according to them, they have been requesting this now for 1.5 months.  You do not have a bumper-to-bumper warranty on this vehicle.  Instead, you have a limited powertrain warranty, which does not cover O2 sensors, catalytic converters or spark plugs.  We replaced the catalytic converter and spark plugs as a goodwill gesture at a cost to us of nearly $1,800.  You were charged nothing for this service.  It is our understanding you have been in touch with LV at Benchmark and have finally agreed to leave the vehicle with ******* for inspection, but you are still coming here to leave a complaint?  This vehicle passed a multi-point inspection and a NCSI before being delivered.  The check engine light was not an issue at delivery as you continue to suggest; however, we fixed it for you as a goodwill gesture anyway.  At some point, routine maintenance is your responsibility.  We have gone above and beyond to help with the original issue and cannot continue to be responsible for issues outside the limited powertrain warranty included with the vehicle.  The options presented previously are the only options available.

  Customer response

  05/21/2024

   
  I am rejecting this response because:
  Im responding to a false statement youre making. For example stating that ******* has tried to reach me for the past month and a half when I spoke with them the week of April 24 to fix the problem and they stated and I would have to leave the car all day however that was the day I was going out of town so I told him when I got back I could bring it back. I never not once refused and that was the very first time they contacted me to get my vehicle. I told you all over the phone that I was willing to go halfway to meet you all to fix this problem, but dont come up on this website and lie on my name. The only person that actually has tried to genuinely help is LV and today was my first time meeting him. What you all did for a goodwill was what you should have done from the jump because Ive been trying to get this fixed since week 2 of me having the vehicle so youre not doing me a favor. Your doing your job. What I said still applies to the aftermath of the situation.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contacted the business on Wednesday May 1st letting them know I was going to be late on the payment. When I went in on Friday to make the payments, the phone system could no longer find my account. They had secured the vehicle without contacting me. I tried to go in on Saturday and Sunday as well to make the payments but they are not open on weekends, but their phone payment system is and I had the same issue of not being able to find my account. I contacted the business again on Monday to resolve the payment issue, but when I talked to the rep, they said my vehicle was taken for non-payment. I asked the rep for the owners email to see if I could talk to the owner to resolve the issue and the email I received was either fake or blocked. Not only that, but they expect me to get there in 5 days to get my personal belongings out of the car. I have no family in the area and no other transportation to get there to get my belongings. I suggested alternative ways that would be helpful for me to get there and return the keys and get my belongings but the rep in the phone denied my suggestions. Its weird how they want me to return the keys but wont make an effort to help me get there. What they will do with the personal belongings after the five days is up I have no idea.

  Business response

  05/07/2024

  Good evening, this vehicle was taken back for non-payment and because it was being driven commercially for Uber - both of which caused the account to be in default.  The customer was given contact information to connect with superior manager but did not address it correctly according to the attachment provided by the customer, which is why it was kicked back.  Customer is over mileage limits by ****** miles.  Unfortunately, we are out of ways to further assist this customer because of commercial use and failure to make payment on the vehicle.

  Customer response

  05/07/2024

   
  I am rejecting this response because:
    I tried various spellings of the superior managers email and all of them got kicked back. I tried to make payment but their system wouldnt allow me to. The policy of disabling a vehicle for non-payment should also be illegal. That in and of itself caused me a lot of emotional distress. I even offered to resolve the issue by making both payments that were past due but management declined my offer. I have no idea where management got the idea that the vehicle was driven for commercial purposes or Uber. They made no effort to connect with me or to resolve this issue before the car was taken back. They claim they cant do anything, but they dont even provide the least amount of common courtesy or respect to peoples situation. We can be somewhere and end up not being going able to go anywhere inside of a hot car because its disabled. And serious 5 days to retrieve personal effects after vehicle is taken back, thats just ridiculous and unprofessional.

  Business response

  05/08/2024

  The lessee of this vehicle informed us the vehicle was being driven for Uber.  The vehicle was driven 5.5,6.7.4 miles in 2.1 months, which is 2.4,1.7.4 miles more than allowed per our contract.  As of receipt of this complaint, the customer has already retrieved their belongings out of the vehicle.  ***************** is not an uncommon name that is difficult to spell.  Person filing this complaint spelled it S.t.e.p.a.h.i.n.e.s mistakenly and therefore did not connect.  We also made multiple attempts to work with this customer on payments.  Depreciating the vehicle while not paying for it is not an option and using our vehicles for-hire/commercially is not an option.  There is nothing more to discuss. 

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Terrible experience please read people I Put **** down on a *********** Cruze hatchback. The car broke down three times. Each trip to the Benchmark mechanics they stated the car was fixed.The car was not fixed at all. I've called many times to get a corporate number and cant get ahold of anyone in charge. I dont know were my car is or if they sold it and took my money. This is a huge issue I just canceled insurance on the car as of today. Something will be done about this even if its just us spreading the word or possible lawyer advice.We seen many great reviews from this place thats why we came to benchmark for a car. People please steer away from this business.

  Business response

  02/02/2024

  Customer leased a vehicle from us 10/23/23.  On 10/26 she called and said there was a shudder in the vehicle.  We diagnosed it with intermittent failing spark plugs and replaced them at no cost to customer.  She then called back on 11/2 and said the vehicle had broken down three times, that all the warning lights were illuminated on the dash and that it wasn't able to be driven.  We immediately towed it to our shop for further diagnosis.  Our lead tech found no lights on the dash, no stored codes in the computer, no issues with driving it, nothing wrong.  He personally put over 50 miles on it over a couple of days trying to get something to present itself and never could.  He started it and drove it on the coldest mornings possible, on the interstate, in stop and go environment, etc and found nothing.  We then had a second tech, our lead diagnostic tech, put roughly another 50 miles on it and he also could not find anything wrong with it - no shuddering, no driving issues whatsoever.  We reached out to the customer multiple times but her phone does not accept voicemails and instead says leave a mailbox number and they will call back - we did this multiple times and could never reach the customer.  The customer finally called in on the 11th wanting to connect with our GM, who was out of the office when she called, and the account manager offered the GM's email address.  Customer would not take it.  GM called back but was sent to voicemail where it asks for mailbox number again.  Customer finally connects with GM on 14th and says she doesn't want the vehicle.  This all happened back in November and we didn't hear from her again until now (February).  Customer never made a single payment on the vehicle and said she didn't want it so we processed it as a voluntary turn in when it hit 90 days past due.  The vehicle has already been leased to another customer without issue.  We're not sure what to do here because the had no issues and has been released without issue.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have bought this 2012 dodge grand caravan from benchmark but within a month of getting this car I had to take it to the shop and then they fixed the issues. However we are back because they capped my oil til no other places could give me an oil change because they were saying it was locked I had to bring it back to the last person who did my oil change. Before I can get it to them every light came on in my car so I called and informed them they asked me to bring it to the shop. However after it gets in the shop they start giving me the run round about why they cant fix and then giving me times and day when I can pick it up and then Ill call the shop to check on my vehicle they state they told them again not to fix it. So. Ow they claiming Im over my warranty with monthly mileage but as you seen in my contract I dont have a monthly mileage limit but a yearly one. They refuse to fix my van and honor our contract so now I want to return it and get my deposit and things back! Or they can repair it

  Business response

  01/31/2024

  Document **** uploaded by customer clearly states, "Oil and filter changes must be performed a minimum of every ***** miles.  Failure to do so voids the warranty."  This customer could not produce an oil change receipt and therefore voided the warranty.  The document goes on to say, "Warranty coverage is voided if a pace in excess of ****** miles per year is exceeded at any time."  ****** miles per year pace equates to ***** miles per month.  This customer is well in excess of our warranty coverage limits on mileage.  Despite these facts and the warranty being voided because of them, we still offered to split the cost of the repair with the customer.  She declined.  This is our best offer, as the warranty was voided for failure to perform oil and filter changes and excessive mileage.  

  Customer response

  02/01/2024

   
  I am rejecting this response because:
  Everywhere I have took this can to get an oil change from sent me back to them because it was locked which I informed ******* and let him know the day of which is why he told me to bring it to the shop! I have not been over ***** miles is void out the warrenty. This car has been breaking day since the first 30 days of receiving the van. At this point they are looking for ways to try to void out my warrenty cause they have no real evidence.

  Business response

  02/01/2024

  It is not a matter of wanting to fix the vehicle or not because we will be fixing it no matter what our customer decides.  Of course, we would prefer the customer stay in the vehicle, but it is our standard operating procedure to adhere to the terms of the warranty as it is stated.  We have offered a goodwill gesture to this customer to split the bill, despite the warranty being voided, and feel this is going above and beyond to try to help considering the facts.  We are disappointed to hear the customer has rejected our offer of goodwill but wish her nothing but the best going forward.  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 22, I drove over an hour to this business to look at a vehicle, upon getting there we talked to them and fell in love with a 2016 **** Explorer, went over all the least agreements with ***** and understood them, we did the plan where you have the option to buy it because I wanted this car to keep. When we signed our documents it was to be paid bi-weekly on pay dates and it was adjusted. Since talking to them we have had several issues, with our insurance and I have kept in the loop with Benchmark. Also, they continued to weekly say something and we talked about it and the account was notated that it would be paid this week and I was told that was fine. Come the weekend they picked up my car and I reached out to them first thing Monday morning. The tow truck driver refused to take my keys or let me get my childrens stuff out of the car and then took it to Asheville over an hour away. When I called Monday they refused to do anything until I brought the keys to them, which I informed them then that I tried then and its 1.5 hour away I then asked if I brought the keys could I hang around and just drive my car home. I was informed someone would call me back by 11 AM I was the first to call in. At 1 PM I then called and they said we would have to bring the keys and drop them off, so we did and was told by ***** someone would call back. At 5:15 PM I reached out to them for them to tell me that I would not be allowed to come and get my car because I was over the mileage rate, which was told at the beginning it was a yearly rate and if went over there could be a fee. I also informed them at date of purchase we would be going to ******** at Christmas which was 900 miles would way and was told that would be fine. I was finally able to get my documents from lease after being ignored myself and only thing about mileage in the my lease is a fee. At this point I need my car back that I paid over $3000 for or another vehicle. I am a mom of small kids.

  Business response

  01/12/2024

  This customer was late on first two payments and then did not make the third payment.  Insurance had also been cancelled.  The vehicle was taken back because of contract default due to failure to pay payments.  After taking the vehicle back for failure to pay, we found the customer had put ***** miles on the vehicle in about a month.  We allow ****** miles per year (1500/mo) and do not allow our vehicles to be used for commercial use or excessive use.  The vehicle did not go to ******** as customer mentioned in complaint.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I spoke to my car salesman **** for months before finally saving the $2000 to put down on my car at the ******* location, when I arrived I looked and test drove two cars a 2010 Infinity and a ***** Passport I believe. Like a dummy I chose the Infinity, I should have have stuck with Team EzAuto who I always uy my cars from because they stand behind their cars and *** not sell "lemons" I decided to give **** and this dealership a chance. So after leaving the lot my car drove right for only three days, I was in ******* when that terrible thunderstorm hit where it rained so bad and I was low on gas, I pulled into a gas station and paid for $10 worth of gas came back out and tried to start the car every light went off the Service Engine, the *** etc etc and the car would not start. I sat there for half an hour pushing the *** buttons terrified stuck in ******* I live in ******* and finally the car starts. I immediately drove home before anything else went wrong. The very next day I go out to the car it cranks but when you put it in gear its like there is no gas going to the engine it drives maybe 5 mph I call **** and tell him what all is going on, to his credit he immediately orders a tow, and was going to have the car towed back to the service dealership they use in ************************* ************ at this time I have had the car maybe a week or so. My husband goes out to the car and unhooks the positive side of the battery from the car for about ten minutes and it resets the car computer. My car starts driving again so I think this must be a fluke because the car started driving normal. I called **** canceled the tow and told him I would watch the car for a couple of days, so two or three days goes by and the car starts jerking again, I call **** he calls ******* Performance owned by ************************* and they send a tow to pick the car up. This was on the Thursday before Veterans ******************** told me they would look at my car Friday they kept my car 4 days and when I did get it back my back seat was ripped, it looked like a mechanic had a tool in his backpocket sat down behind ****** who was supposedly test driving the car and ripped the backseat about two inches. ****** said he hooked the car to a computer and he could not "find anything". He kept my car FOUR DAYS, RIPPED MY BACKSEAT and found nothing..... So I pay **** $100 to pick up my husband in ******* and drive him all the way to ******* for nothing to get a car they tore up. My husband comes homes the car drives another week and boom breaks down again, this time in ******* **. The latest break down was this past Sunday when my husband was going to pick me up some food, a man following behind him said the car was smoking, they both described a burning smell and the smell of antifreeze. Now I ***'t know if this man was a mechanic or just an average man but what I do know is that I have put out $2000 down to months of comprehensive and collision apx $500 insurance and paid $422 a month for a car that does NOT RUN. I called **** Monday who tried to say maybe I had damaged the car when I drove thru the rain and wet thru a puddle if that is the case then everyone in ******* would also be driving a damaged car because I was on the public roadways with everyone else. I have asked for another car, who would want this car after all this c*** and not being able to depend on this car??? They have yet to give me an answer but they sure ***'t mind taking my money. Long story short take your hard earned money elsewhere, in fact call ************ ask for ****** or *** the owner and tell them ************************* sent you. I have bought over 7 cars from these guys and never had a LEMON.

  Business response

  09/26/2023

  Hi *******! This is Crystal ***** at Benchmark. **** told me about your car yesterday and I contacted a business in ******* that I know and trust to look at your vehicle as well as a tow company in ******* to pick up your vehicle to take it to the repair Company. I have asked them for a full diagnostic evaluation of the vehicle. Once I have that, we can determine the next steps. If a trade is what is required, we aren't opposed to doing that at all, but we want to understand what is wrong with the vehicle first. I explained to the shop owner what your experience has been and ask him to please look at all possibilities and let me know the work that would be required to have the vehicle running as it should. It is never our intention to sell a vehicle that doesn't drive, and I am committed to finding a solution for you. I will be calling you back once we have the diagnostic report from *****************************. 

   

  Thank you!

  Crystal

  Customer response

  09/26/2023

   
  I am rejecting this response because:
  I spoke with Crystal **** earlier this afternoon and after she told me to go to their ******* website and look at another vehicle I got a call around 2:17pm  saying that since I had issued bad reviews of their business it is itheir policy blah blah so in other words since I have spoken the truth about the dealership and made a ****** reviews of their business because they have not done the right thing I am now not able to trade this piece of c*** on another car. I do not accept what this business says, they sold me a Lemon and they know it and as long as I was quiet about it they were willing to trade me out to another car. Because I am standing up for my rights as a consumer now they are not willing to furnish me with a car that runs. Does this make any sense to you??? If they had done the right thing from the beginning we would not be here right now. I will now be seeking an attorney because this company cannot be counted on to do the right thing by me or any otjher consumer as far as I can see.

  Business response

  09/26/2023

  **************, my name is *** and I'm the owner of the company.  We are sorry there have been issues with the vehicle, but it sounds like we have tried to do right by you each step of the way.  In fact, we have bent over backwards to try to do right by you to resolve the issue with the vehicle.  Unfortunately, there is a second independent shop now saying they cannot get the problem with starting you have mentioned to duplicate.  Two independent shops have told us they cannot get the vehicle to do what you are saying it is doing.  It is also my understanding that while we have had your vehicle at a trusted shop in ******* and have been working diligently to resolve any issues you submitted this complaint here with BBB.  You then went on to leave negative reviews everywhere you can find to leave negative reviews via ****** and social media.  You have had this vehicle for about 45 days and it came with a powertrain warranty.  We are doing exactly what we are supposed to be doing by the warranty that is in place and will continue to do just that going forward.  We will fix the vehicle just as we have said we would.  What you are asking for by trading out is not a warranty item and is instead an ask for goodwill, which is well outside the scope of any warranty issue.  It is always curious to us when a customer is asking us for goodwill to then at the same time blast us everywhere she can find on social media and beyond.  We have a company policy in place that we will consider zero goodwill in this scenario.  Therefore, your our options going forward are this:  1) We never lock anyone into long-term contracts.  You are welcome to terminate the lease per the terms of the early termination clause and simply walk away.  2)  We will fix the vehicle under the warranty just as we have it contracted under the terms of the warranty.  Please let ******* know how you would like to proceed, as these are the only two options available.  

  Customer response

  09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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