ComplaintsforFlyLady and Company
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Complaint Details
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Initial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed 2 orders with this business one on 8/19/2024, the other on 8/21/2024. The respective order numbers are ******* and *******. On 9/2/2024 I sent an email asking whether the orders shipped and if there was a tracking number. On 9/4/2024, I received a reply from ***** saying the order would ship later on that week or early the following week which would be 9/9/2024 or 09/10/2024. I sent an email again today, 9/11/2024 explaining I received no shipping information with the carrier tracking number supporting the claim of shipping the order out by the latest early this week. I explain my disappointment of my experience and complain about the shipping costs in comparison it was taking my order to arrive. ***** emailed me back today apologizing again for the delay saying she would cancel my orders and refund me the amounts which were $115.98 and $16.68. She never gave me a time frame as in when to expect the refund to post. I checked my bank account and have not been credited back as of yet. I feel uneasy dealing with this company, as they seem to have a disorganized way of running a business. Not one but 2 orders, I placed get botched. If the items I ordered were back ordered, it should have been communicated to me as soon as they realized the shortage of stock, but no they left me in the dark. Had I not contacted them, I would have no idea what is going on. ****, even after emailing them ***** never explained what happened with my order, except a vague explanation of my order being delayed, no reason why. In the second email ***** replied she told me ****** sends his apologies. First of all, who is ******? Second, I don't want apologies sent, I want my order sent or my money back. At this point, I feel uneasy with my experience in dealing with customer service and being given the runaround. No clear communication from this business. I didn't pay $132.66 for an apology. I don't trust this business competency to handle my complaint in a timely fashion.Initial Complaint
11/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On October 4, 2023, I placed an order with FlyLady and per the confirmation email I received, it said that orders are typically processed in 1-2 days and should be received within two weeks. My card was charged on 10/5/23.On 10/13/23 I sent an email asking for a status, because I hadn't received my order or any other communication regarding my order. Over the next couple of days I sent another email and finally received a response on 10/17/23 from *********************. She said that there had been numerous delays due to illnesses, production issues, shipping issues, and her computer crashing. She said there were only 4 of them doing the work, and they were trying to get caught up, and they would try to get my order out in the next week or so.I was very disappointed and explained as such as this was my first time ordering from them, and I was excited to get my stuff as well as some presents I was getting for friends. I think I was more upset about the lack of communication, but I also understand things happen.On October 24th, I emailed again - still no order - and explained that if my order couldn't be shipped so that it arrived by the 27th (needed by then for the presents mentioned above), that I would like to cancel my order and receive a full refund.On October 25th, ***** emailed back and said she would cancel the order and refund me in full.Since that time (it's now November 9th), I have still not received my refund, nor will she respond to the emails I have sent.I love what FlyLady offers in terms of her routines, helpful information, etc., and I'm so disheartened to have had this experience with an order/refund. All I want is for my money to be refunded.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.