ComplaintsforAlpha World Travel
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Complaint Details
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Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a vacation through this travel agency to a sandals resort. I was sent information including cancellation policy, however the cancellation policy that applied to our booking was in a link that was not directly sent. I asked to cancel the reservation more than 45 days out due to unforeseen circumstances with my 1 year old and they refuse to cancel it without keeping all $3000, however if I go directly to the sandals website I would of been able to cancel with no fees until October 15th. They also offer travel insurance which I offered to purchase to try to recuperate some of the money and I was told it wouldn't be covered because it wasn't a unforeseen circumstance, even though I absolutely did not plan on this happening and I can not leave a 1 year old behind in the states. They also have stated that the money paid went directly to sandals yet they don't follow sandals cancellation policy.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.