38 Customer Reviews
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Review from Yvette L
5 stars11/08/2024
"The customer service team at ********************** offers high-quality, top-notch services, immediate responses to answers, and incredible solutions when we're faced with challenges! In fact, when sharing Lightcast services with our clients we frequently highlight their tremendous customer support team. Here are other notable wins: You do not have to wait days or weeks to hear a response, and you are sure to always receive a positive, upbeat reply, even if your question seems small or unimportant. They place a high value on customer service and treating everyone well! Our team has been continually impressed with their outstanding customer service!"
Lightcast.com Response
11/11/2024
Thank you so much for your wonderful feedback! We're deeply grateful to hear that our teams dedication and quick response times have contributed positively to your experience. Knowing that you share your Lightcast journey with your clients and highlight our customer support means a great deal to usit's our goal to ensure every question, no matter how small, receives attention and a friendly response. Were committed to providing solutions that keep your team moving forward and appreciate the trust you place in us. Thank you again for this thoughtful recognition, and were excited to keep supporting your success!Review from Tony C
5 stars10/31/2024
As a seasoned television executive, I have dealt with countless service providers through the years. Lightcast customer support is by far the most effective, professional, responsive and courteous service team that I have ever experienced. The streaming television landscape is very complex to navigate, but thanks to Lightcasts support team there was no issue that they could not explain and then resolve. I give my highest recommendation to Lightcast along with my gratitude and a big Bravo!Lightcast.com Response
11/01/2024
Thank you for the wonderful feedback! Were honored by your high praise and truly grateful for the opportunity to support you in navigating the complexities of the streaming television landscape. Our team takes great pride in being responsive, professional, and dedicated to your success. Knowing that weve made your experience easier and more enjoyable is incredibly rewarding for us. A big Bravo! right back to you, and thank you for trusting Lightcast with your streaming needs!Review from G. Keith A
5 stars10/28/2024
Dear Lightcast Customer Success Team! We wanted to take a moment to send a huge THANK YOU to our incredible partner Lightcast. Your support and partnership have been key to HarlemAmericas growth, and we couldnt be more excited to share our success with you! Thanks to the quick attention of your amazing staff, outstanding customer service, and library of tutorials, weve reached some impressive new heights: ****** impressions in the last 28 days and 151% increase in traffic. Because of Lightcast our reach presents many opportunities, and the ripple effect: More Eyes on Harlem. Were just getting started, and were excited to keep telling Harlems stories with Lightcast TV ************ Apps and Webapp. With gratitude and excitement, G. ***** *********.Lightcast.com Response
10/29/2024
Dear G. ***** ********* and the HarlemAmerica Team, Thank you for such a wonderful message! Were thrilled to hear about HarlemAmericas impressive growth and are honored to be part of your journey. Its inspiring to see your increased reach and engagement, knowing that the stories and voices of ****** are connecting with even more people. Were delighted that our platform, customer service, and tutorials have supported your success, and were excited to continue working together to help amplify your impact. Heres to many more milestones and memorable moments ahead with HarlemAmerica!With gratitude, The Lightcast Customer Success TeamReview from Daekyu C
5 stars10/25/2024
Lightcasts media platform stands out as a powerful and user-friendly solution for streaming and content management. It offers an intuitive interface that makes uploading, organizing, and managing media content easy and efficient. The platforms advanced features for video hosting, live streaming, and analytics give users valuable insights into their audience engagement and viewership, making it an excellent choice for both beginners and experienced media professionals.The customer service team is another highlight of the Lightcast experience. They are quick to respond, knowledgeable, and genuinely dedicated to helping clients succeed. Whether youre troubleshooting an issue, exploring new features, or customizing your setup, their support team goes above and beyond to provide timely and thorough assistance. They also offer personalized guidance, ensuring each solution aligns with specific needs and goals.Overall, Lightcasts platform and customer service deliver a top-tier experience that makes it easy to reach and engage audiences effectively.Lightcast.com Response
10/28/2024
Thank you so much for your thoughtful feedback! We're thrilled to hear that the Lightcast platform has been a valuable tool for your streaming and content management needs. It's fantastic to know that our features have helped you gain valuable insights and streamline your content management, that they are helping you engage with your audience effectively, and that the interface is working well for you. Our team is dedicated to making sure every client has a great experience, and we're so glad youve felt supported along the way. Thanks again for sharing, and we look forward to being a part of your continued success!Review from Charles A
5 stars10/17/2024
******** *** **************** provides an exceptional platform for delivering high-quality streaming solutions. Their service is reliable, user-friendly, and designed to handle everything from live streaming to on-demand content with ease. The interface is intuitive, making it simple to manage and distribute media across multiple devices. With excellent customer support and a wide range of features, including content monetization and advanced analytics, Lightcat ensures that your streaming experience is smooth and professional. Whether for small projects or large-scale networks, ******** *** offers a powerful and flexible solution that meets the needs of modern media creators and broadcasters. Highly recommended!Review from John B
5 stars10/17/2024
Extremely responsive, excellent service one of the best organizations Ive dealt with in the space in the last decade. The set up was Seamless and involved a migration from a different system What couldve been a huge hassle was very seamless and stress-free ******* was my *** and his incredibly good at follow up. ****** is one of the best technical support people Ive come across all in all and excellent experience. **** BReview from Sybil S
5 stars10/02/2024
This was al wonderful experience thus far. B-On-************Lightcast.com Response
10/03/2024
Thank you for your amazing feedback and thank you for leaving 5 stars! We are thrilled to hear that our team provided you with a wonderful experience thus far. Ill make sure that they receive your feedback. Im sure it will make their day! When you recommend Lightcast to other successful Publishers like yourself, we would like to give back to you through our generous referral program, which credits back 7% of every dollar your referrals spend with us to your referral account: **************************************************.Review from Glenda R
5 stars07/22/2024
Lightcast has helped me get more visibility and they are always there to help. They like family nowLightcast.com Response
07/25/2024
Thank you for taking your time to share your feedback with us! We are so glad that our team has helped increase your visibility and are always there to offer assistance! We pride ourselves on being a family here at Lightcast, and we are thrilled that you are a part of our family! If there's anything more we can assist you with, please don't hesitate to reach out!Review from Rebecca R
5 stars07/20/2024
I'm so with LightCast.com this products are have excellence built right into every aspect of the process. And the customer service department is excellent fast and efficient and knowledgeable. My very first time I asked how to use a their product/s I could understand and comprehend her instructions Thank you ******* *******Lightcast.com Response
07/22/2024
Thank you for taking the time to share your feedback with us! We are so glad to hear that our Customer Success team provided you with excellent service. Our upmost goal is to provide efficient and knowledgeable service to all of our customers, so we are thrilled to hear that you received top-notch service from ******, and have passed along your kind words to her! If there is anything more that we can assist you with, please don't hesitate to reach out!Review from Ruff-Flow L
5 stars06/13/2024
Lightcast.com is a stellar broadcasting and media company boasting not only top-notch customer service but also comprehensive tutorials tailored for new customers. Their dedication to assist client shines through making the onboard process smooth and enjoyable whether youre a season broadcasting company or just starting out lightcast.com is a beacon of excellence in the industry.Lightcast.com Response
06/18/2024
Thank you so much for your glowing review of Lightcast.com! We are thrilled to hear that you found our customer service top-notch and our tutorials comprehensive and helpful. It is our mission to ensure that every client, whether a seasoned broadcasting company or just starting out, has a smooth and enjoyable onboarding experience.Your kind words about our dedication and excellence in the industry mean a lot to us. We are committed to maintaining these high standards and continuing to support our clients in every way possible.Thank you once again for taking the time to share your positive experience. If theres anything more we can assist you with, please dont hesitate to reach out.
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