3 Customer Reviews
Review from William P
1 star03/12/2024
I placed and order4975322. I never received my order and asked the company for a refund but I got a message that said they cannot process transactions at this time. The stole my money, did not send my order, my tracking number still says it's still in processing since 2022. This is unbelievable!! I want my money back!
EasyKeys.com, LLC Response
03/13/2024
Hi *******,Your order was placed in February of 2022, over 2 years ago. Our terms advise that if there is a discrepancy with your order, to let us know within 14 calendar days. Since you are just now reaching out regarding not receiving the package, we are unable to issue a refund. Our system does not allow refunds on orders over 120 days old. Additionally, **** tracking details expire after 120 days, which is why you are not seeing tracking infromation in the old link. As a result, we are unable to confirm whether or not the package was delivered. We take customer satisfaction very seriously and would have been happy to issue a refund or ship a new package if we were made aware of your concerns within a reasonable time period. We sincerely apologize for any inconvenience this has caused you. Regards,Easykeys TeamReview from myla h
1 star01/24/2024
We ordered 20 keys for a storage cabinet so each employee had their own key for security reasons. Th easykeys website stated that they carried copies of these keys, so we placed an order and included a picture of the keys we already had and the lock. None of the keys they sent came close to working or resembling the pictures we sent. In order to process a return, we had to resend the photos. If they had checked the photos sent with the order in the first place it could've saved us and them the hassle. I do not recommend using them for your needs. Also, when I called to find out how to do a return, I was asked to please email them because they were on their way to lunch and didn't have time to chat with me.EasyKeys.com, LLC Response
01/25/2024
We are sorry to hear that the keys didn't work out. Unfortunately, our system did not flag that images were uploaded at checkout. Our IT team is reviewing that issue. The reason that the keys did not work is because Husky has used the code 010 on multiple lock styles. The key ordered is a single sided key but your original key is double sided. We are unable to provide the double sided version as the cuts for that series are not listed in our software programs. We reviewed the call recording and addressed it with the representative whom you spoke to as we certainly did not need you to email more images since they were already attached to your order. We will issue a full refund for the order. You do not have to worry about sending the keys back. We sincerely apologize for the inconvenience caused. Regards,EasyKeys TeamReview from KRK
1 star12/08/2021
They are quite pricey at $9 a key. I ordered 3 keys each for 5 identical brand/model file cabinets. Only 2 of the 5 worked. They gave me the run around. Wanted pictures of the file cabinets and keys. I told them they were 5 identical file cabinets and I have the key codes correct. If 2 sets worked, then why shouldn't the other 3 sets work? They would not refund my money unless I went through a lengthy process of them sending an RA (return authorization), send back the bad keys and waiting for them to credit my card back. If I was lying to them, I'd tell them all 5 sets of keys didn't work. Very, very difficult people to deal with. To much hassle. Their refund policy is difficult, , lengthy and designed so you will give up and they don't have to give you back your money for bad keys. 60% chance of your keys not working is not good. Go somewhere else
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