ComplaintsforPreferred Parking Service, LLC

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Preferred parking has a monopoly on parking in uptown.

  Business response

  11/15/2024

  There are multiple parking company's in *********, **. What is the policy change you are looking for, or what can Preferred Parking look into for you? There is Republic Parking, LAZ Parking, SP Plus, and Reef Parking as alternative parking companies with locations in *********, **

• Initial Complaint

  11/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Supposedly For the month of October I've "acquired" 16 total violations for the month. I've moved in July and I received my first violation in the month of August since my spouse weren't explained the rules detailedly we paid the violation. September we were charged again we didn't understand how that occurred now knowing the rules but we paid it again. October we weren't charged for the month of September and now here we are in November for the month of October with our most violations we "occurred" since July. Mind you we have two vehicles. For 3 weeks out of the month of August one vehicle was in the shop so we only had one shared vehicle so we know it wasn't any scans out of sequence. Nor we shared with any residents to avoid the extra fees. So how is it that with one vehicle and careful monitoring we managed to have more violations then we did when we had two vehicles and out of sequence scanning. I emailed them, called them, even walked to there office asking for a detailed report and they gave me an email address for the report. I'm now waiting for this report they claim gives dates and times of these violations. I'm seeking action be investigated for these claims of violations being accounted and if they are valid and if it's just certain individuals being accused of these actions or all residents

  Business response

  11/06/2024

  Please provide the license plate for us to look into this

  Customer response

  11/06/2024

   
  I am rejecting this response because: I'm accepting to receiving the breakdown of fragments but these fragments needed to be specifically detailed to what is what. We are just instructed upon move in register and account pay for the card pick it up few days and we are allowed up/down access and level 1 is for non resident. I see three levels 1 fragments but the others are not instructed on what is level nesting or back to back entrances/exits. We are told it's and extra ***** per extra vehicle and also told 5 vehicle can be registered opun one card so if it's an issue if one is upstairs and one is down and the sequence doesn't match that should be explained to avoid future inconveniences or whatever is going on that's tallying up these infrastructures
  
  

  Business response

  11/08/2024

  This is residential parking at ******************** at the ****** residental building that was previously called ***************. The rules and regulations were updated with the new name of the residental tower. When the resident signed up for the parking they had to agree to the rules and regulations that we have attached. They are require to park in a certain area, and hey are not permitted to use their access card for anyone, but themselves. When they pick up their acecss card for the garage they are also provided a printed copy of the rules and regulations as well. Attached is the usage that shows the violations. He is sent an email as well that gives a period to dispute the charges,a nd he didn't a refund and a credit will not be provided. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/13 I was charged $40 twice when parking sign said it was only $40. Was charged $40 2:38 pm when I went into the garage and another $40 at 8:16 pm. Should have only been charged $40. Requesting $40 refund from 2nd transaction

  Business response

  10/17/2024

  Please give our accoutning departmet the opportunity to correct this. Please email ****************************************************** with the below information. They have not had the opportunity to try to correct the issue before submitting a dispute. 

  1.    Payment Date
  2.    Parking Facility
  3.    Amount Paid
  4.    Payment Time
  5.    Payment Type- CC (Last 4#) or Cash
  6.    Evidence of Posted Payment for the parking and the parking payment to the hotel (Receipt, Proof of Payment, Charge in CC/Bank Account, etc.)
  7. Reason for the Refund Request

• Initial Complaint

  10/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a 100% disabled veteran and I parked in one of their lots because I had an emergency. I was away from my vehicle for less than 45 minutes and came back to a boot on my vehicle. The operations manager ***** came to the lot where I explained my highly embarising medical condition to him and showed him the supplies in my trunk. He LAUGHED in my face and I was forced to pay over $350 to have to boot removed. The stress caused me to have another medical episode and I went to the ** with my medical records to speak with the CEO ****** ******. He never met me or returned any of my calls. This company is not only greedy but also unethical. It has 0 respect for veterans or people with disabilities. I am currently speaking with an attorney about taking civil action.

  Business response

  10/07/2024

  In order to look into this we need the violation number and license plate. 

  Customer response

  10/12/2024

   
  I am rejecting this response. you requested my license plate number. I am willing to provide that information but not on the open internet. You have you contact information.
  
  

  Business response

  10/14/2024

  Without providing the information we are unable to look this up. Our parking lots are private property for public fee based parking. We are unable to determine who a person is by the license plate of a vehicle. A license is required for payment, and having a history of violations the vehicle was towed properly. There will not be a refund issued. 

• Initial Complaint

  09/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to park in a paid parking lot in ********* at *********************** The kiosk was ahut off, and I attempted to pay via the ** code. It took me to ************************************ which asked for 3hrs of minimum parking pay.However, I received a ticket from Preferred parking for non-payment. Multiple signs are up on the lot, but the ** code apparently takes you to an incorrect website and you're supposed to use the Preferred parking app? There is also a sign with an option to text. The address for the lot is also not listed on the preferred parking website. This feels like a scam to exort parking ticket fees due to confusing or outdated signage. I tried to appeal my ticket with Preferred parking and offered to pay my original parking amount for 3hrs of parking (9/14/24 @ 945pm to 11:50pm) despite already paying ******************************** but was immediately denied.

  Business response

  09/16/2024

  ********** is a 3rd party vendor that we work with as an alternative form of payment. This sign with the ** code is displayed at the location throughout the parking lot and beside the paystation. It is not used to trick people into not paying for parking, and receive a violation. The violation stands and will need to be paid. 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $15.50 for 24 hrs. via cell & parked in ParkMobile lot across RR ******************************** As I crossed tracks I looked back at my rental car & saw a person place paper, like an advertisement. My family left ImaginOn & thinking it was junk mail threw it in car & when I arrived at *********** collected our stuff & went to our room. The envelope said PARKING VIOLATION Preferred Parking Service PO Box *****. The paper had FINE $85, go to www.preferredparking.com & pay. There were no city, municipal or law citation numbers just FXS0537424 saying vehicle parked in 2 spaces, address & rental car license; payable upon ****************** may apply if paid in 15 days; this is a notification of a debt owed.. Appeal results final & customer agrees with violation. Use www.******************************************.com, pay by check/money order to Preferred Parking Service LLC Parking Enforcement PO Box or email appeal to ********************************************************** unpaid will be towed/ immobile, at owner's expense. Were scared 75 & 74 yrs; we contacted ParkingMobile to share the parking lot was mostly empty, didn't notice if over parking line & when we returned only a car, driver's left, was still there. The *** said they were not involved, only assisted account start up. Not sounding right, next day we asked a police ************** said violation wasn't from law enforcement, no links to law, codes & don't click on links, QR, or send personal info. We think ParkMobile, Preferred Parking hired a person or on their own, try to scare visitors to pay $85 to stop collection; having out-of-state rental license is the trigger & the hired person should have approached us when I looked back. Thank you for helping, filing complaint & warning older couple visitors. Parking lot signs should say careful of scams. PLEASE DON'T SHARE MY NAME, EMAIL, CELL OR DIRECTORY INFORMATION WITH THESE PEOPLE [ Not screaming just trying to avoid being hacked, threatened, or intimidated by them or their hired people, actors.

  Business response

  09/05/2024

  Preferred Parking is a private company with private property for public fee based parking. We do random checks 24/7, 365. We do not hire for a scare tactic. It is the job of the employees to make sure people are paying for parking, and parking properly in the locations. We do not have just 1 employee handling this. We have multiple employees that do random checks on random locations. They same employee might not be at the lot the same day to avoid situations like Preferred Parking is being accused of in this dispute. Attached is a photo of the vehicle parked in 2 spaces impeding on the vehicle in the next parking space. The violation will need to be paid. 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Received letter stating I owed $65 for complimentary parking for business at Salud Beer Store in noda. Store manager indicated parking is allowed for vendor. Please tell preferred parking they cannot extort payments from people by threatening to tow cars, when business indicates parking is allowed for paying customers and gate is up.

  Business response

  09/03/2024

  There originally is a violation that was issued. The violation has the option to appeal or be paid for. This was ignored, and went into collections. The bar doesn't have the authority to state that parking is fee for their patrons on private property. This is private property for public fee based parking. Anyone that provides parking for their patrons provide validations. This will need to be paid. 

  Customer response

  09/07/2024

   
  I am rejecting this response because: I was never notified of any parking dispute, and for a garage to leave the gates open and say "free parking", then attempt to extort money from me is unacceptable. It is not private property if it is a public parking area. If they had asked me to pay $5 for parking that would be fine, but to extort $65 without giving me the chance to pay $5 is not acceptable. 
  
  

  Business response

  09/09/2024

  This violations was issued correctly. Any business in the area that has patrons that get free parking would have a validation to give to their patron. This is private property for public fee based parking. The violation was never paid or appealed, which is why it received a collection notice. This violation would need to be paid for the license plate to be cleared. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am honestly just going to leave the complaint I left for them:I am hoping this gets to the right department since i can't appeal my ticket and tow, i've already paid everything to get my car back. My violation number is ICF0528153, i received a ticket and got towed out of the Trade St. Lot. First off I never received a ticket one year ago. I never received a notice in the mail, if I would have i would have paid the fee. I had no idea i received a ticket in 2023. I Parked in your lot again this year on 7/11, I paid by credit card and thought it would renew when expired, obviously not, I was parked in a handicapped space due to my wife being handicapped. I can understand a ticket and i would have paid if i knew that i was in the wrong. But I received a ticket and a boot charge and a tow, just for my time expiring in the lot. I am more than capable of paying my bills and definitely would have. So me and my handicapped wife had to get an uber and goto the towing company with our luggage and get our car, we live out of town. I called your office in ********* after finding i was towed and i talked to two very unprofessional individuals, all they wanted me to do is goto the towing company and all this was to be dealt with through them which was a total lie, they were just putting it off on the towing company. Bottom line is you guys towed my car from a handicapped space and definitely inconvienced my wife, she cannot get around well. I would have never parked in your lot if i knew this is the way you treat your patrons. The lot was practically empty. I think a ticket should have been enough. But we had to spend 2 1/2 hours on a friday afternoon chasing down our car. Your company should be ashamed of how you've treated us, knowing by what space we were in that someone was handicapped. Parking Ticket number: ********. Parking violation number: ICF0528153 I paid ****** to Preferred Parking on 7/12/2024.I paid ****** to SL Recovery on 7/12/2024

  Business response

  08/09/2024

  Please provide proof of your valid handicap placard for your vehicle. 

  Customer response

  08/09/2024

   
  I am rejecting this response because:  I've already attached the handicapped placard in the original complaint.  I am attaching it again.
  
  

  Business response

  08/12/2024

  Payment is still required for parking in a private property parking lot at the time of parking. The handicap placard doesn't replace a form of payment on private property. The violations can be seen online by looking up the license plate. The tow of the vehicle was valid, and a refund will not be issued. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company was paid for parking on 5/11/2024. Company has told us twice over the phone that they did receive our payment, we have also sent them the receipt of our on-time payment. One representative told us that they did not send the first letter and that we did pay and we could throw the notice away. Luckily I took a photo of it since I have received two more letters from the business.When the second letter came, we called them and another representative told us ""Oh yeah the payment didn't go through immediately so it sent the letter out. What I will do is lower it to 10 dollars for it not going through." So essentially they are sending me $10 bills in the mail now to pay the cost of their mistake for the money not going through immediately. They said if you don't pay then just don't use our service again or we will tow you. Okay, I will never use your parking desk again so I was just going to leave this alone until I received a letter in the mail today telling me if I do not send them $10 within 15 days that they are going to have "this debt assigned to a licensed collection agency and/or attorney". To be threatened with legal action from a company that I already paid for their services and over a $10 fee they want me to pay without giving me any reasoning why they would need to charge me? Absolutely not. I have seen a lot of other reviews where they have tried to take advantage of other customers who have already paid, as well. I have enough documentation and complaints from fellow customers that my lawyer has already said we can pursue for harassment, if necessary. I am submitting this complaint today to have this debt resolved and to stop receiving communications from this company. If my issues are not resolved, I do plan to take legal action in the future.

  Business response

  07/17/2024

  The letter provided is a 3rd party collections letter that is sent after a violation is neither paid or appealed. They will need to appeal the violation for a dispute with ********************************************************** or they can pay the violation to the collection company. 

  Customer response

  07/17/2024

   
  I am rejecting this response because:
  My husband placed a dispute on 5/21/2024 at 1:20:51 PM and that was when he was called by your company and told that we owed a $10 convenience fee. We should never have been sent to "collections" when we did not owe your company in the first place and you have been told this over and over. I have proof as well. I demand that your company contact your "collections" agency and fix this.

  Business response

  07/17/2024

  Please provide proof that a dispute was submitted and not responded to in march 2024. We do not have convenience fees of $10.00. We never have. Appeals should be submitted to *********************************************************.  

  Customer response

  07/17/2024

   
  I am rejecting this response because:
  This is the copy of the appeal that was sent to you that you called and responded to. That was our SECOND communication with your company. The first communication  we had told us that we had received a spam letter and to just "throw it out". I do not understand what the problem is here? I have shown you people NUMEROUS times that I PAID THE *** TO PARK ON TIME AND AT THE LOCATION. I have sent you SCREEN SHOTS and documented dates and times of these instances. Enough to show that you were paid the proper amount for your service and that should be the end of it. I am also sending this information to your email you provided because I expect this to be taken care of.

  As you can see from the letters I posted, you know the letter you claim was sent by a collections agency? Do you mean your own collections department? Because your company is the only information shown on this document.

  Letterhead 

  "Preferred Parking, LLC  P.O Box *****, Charlotte ********************** style="font-size: 0.875rem;">"******************************************************************"

  "*********************************************************"

  Are these or are these not your companies address, website URL, and email address that was included in the third letter? Therefore the "collections" you are referring to is yourself and I am not going to be harassed into paying a company $10 when I have been told and have shown that I do not owe them money. This is shady business practices and thievery. 

   

   

  Business response

  07/23/2024

  The letter provided is a 3rd party collections letter that is sent after a violation is neither paid or appealed. They will need to appeal the violation for a dispute with *********************************************************, or they can pay the violation to the collection company.  If they choose not to, they will have to pay the 3rd party collection agency. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Regarding notice **********, license number ***********. on 5/**/2024 The parking has been fully paid during parking, And it was paid 2 hour though only parked about 1 hour. Original notice $55, after dispute online, it reduced to $15 when view it online. but continue to get collection threating mail for $55. Sending email for dispute, no response after 4 weeks. Call got hung up. Should not be charged at first place because it was fully paid.

  Business response

  07/01/2024

  The violation number provided is not a Preferred Parking violation. All Preferred Parking violations started with letters, and then numbers so the violation issued means they didn't park in the location that they purchased in advance. They will need to reach out to the company they received the violation from. That should  be on the violation.

  Customer response

  07/02/2024

   
  I am rejecting this response because: The response said the parking ticket is not from preferred parking , I attached the notice to confirm it is from preferred parking. Reattached the payment evidence. 
  
  

  Business response

  07/03/2024

  In order to determine if a refund is warranted, and approved they need to give the company an opportunity to look into this instead of going straight to the BBB to file a claim. Please submit a refund request to ******************************************************* They will need all the information below.

  the transaction.
  1.    Payment Date
  2.    Parking Facility
  3.    Amount Paid
  4.    Payment Time
  5.    Payment Type-CC (Last 4#) or Cash
  6.    Evidence of Posted Payment (Receipt, Proof of Payment, Charge in CC/Bank Account, etc.)
  ******** for the Refund Request

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