We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Extended Stay Hotels has 445 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileExtended Stay Hotels

            Hotels
            Looking for more information? Access the headquarters listing for Extended Stay America
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Contact Information

            PO Box 49289

            Charlotte, NC 28277-0076

            Visit Website
            (980) 345-1600

            Customer Reviews

            3.51/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 2,678 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            1,117 complaints closed in last 3 years

            421 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Business Details

            Location of This Business
            PO Box 49289, Charlotte, NC 28277-0076
            Headquarters
            13024 Ballantyne Corporate Pl Ste 1000, Charlotte, NC 28277-0496
            BBB File Opened:
            8/27/1997
            Years in Business:
            27
            Business Started:
            9/3/1997
            Business Incorporated:
            9/3/1997
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            6517
            Alternate Business Name
            • Homestead Studio Suites Hotels
            • Extended Stay Deluxe
            • Extended Stay America Phoenix Airport Hotel
            • Extended Stay America Efficiency Studios
            • Executive Suites Extended Stay
            • Homestead Studio Suites
            • Extended Stay America Deer Valley
            • Extended Stay America Hotel
            • Extended Stay America
            Related Businesses
            Business Management
            • Mr. Kurt Frank, General Manager
            • Mr. Andrew Zook, Manager
            • Ms. Toni Fimowicz, Guest Relations Manager
            Contact Information

            Principal

            • Mr. Kurt Frank, General Manager

            Customer Contact

            • Mr. Kurt Frank, General Manager
            Additional Contact Information

            Fax Numbers

            • (480) 994-9036
              Other Fax
            • (602) 277-0900
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.