ComplaintsforWarrior Towing and Recovery, LLC

• Initial Complaint

  10/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Saturday, October 19, 2024, I parked my ************* GLA250 at ********** *************** (***********************************************) during ***** Homecoming. A Free Parking sign was displayed, with no visible Towing Enforced signs. Upon returning, my car was missing, and the Free Parking sign was replaced by two Towing Enforced signs.I called the towing company, and the operator immediately knew my vehicle without full details. I was told the car was towed by Warrior Towing and Recovery LLC (********************************), and I could retrieve it for $400 cash or $440 by credit, confirmed via ******* 6:06 p.m., I filed an incident report with the *************************************** regarding the misleading ********** daughter and I went to the tow lot and withdrew $400 from an ATM. Upon returning, the operator demanded my ID and refused to give it back until I provided my vehicle registration. After complying, I paid $400 in cash, but he demanded an additional $55, citing disrespect, and refused to provide a receipt.Key Points for Legal Case:1.Misleading Signage: A Free Parking sign was displayed, and Towing Enforced signs were not visible at the time of parking.2.Predatory Practices: The towing operator identified my vehicle without full information, suggesting a premeditated scheme.3.Unjustified Fees: An additional $55 fee was demanded without explanation, and no receipt was provided.4.Unsafe Conditions: The situation created an unsafe environment for me and my teenage daughter at night.

  

  Business response

  11/07/2024

   1. **Signage and Notification**: All signage at the location, including the Towing Enforced notices, were in place well in advance of the incident in question, and we can confirm that these signs have been clearly visible for several months. At no point was a Free Parking sign displayed where vehicles were parked in violation of our policy. We understand that misunderstandings can occur, and we regret any confusion caused. 

   

  2. **Towing Practices**: As a licensed towing operator, it is our responsibility to enforce parking regulations as mandated by the property owner. We can confirm that our team followed all standard procedures when towing the vehicle in question, including verifying the location of the vehicle and identifying it in accordance with the established protocol. 

   

  3. **Fees and Payments**: The $400 towing fee is in line with our standard rates, and the additional charges related to processing fees are applied based on our contract with the property. We strive to ensure all fees are clearly communicated to vehicle owners when they retrieve their towed vehicles. We understand the frustration this situation may have caused, but we assure you that the charges were applied appropriately. 

   

   4. **Safety and Conduct**: Our staff is trained to ensure all transactions are conducted professionally and respectfully. We regret any concerns raised regarding the interaction during the vehicle release process. We will review this situation internally to ensure that our staff adheres to the highest standards of customer service and professionalism.

   

   We appreciate you bringing these concerns to our attention and will continue to review our practices to ensure clarity, transparency, and professionalism. If you have any further questions or would like additional information, please feel free to contact us directly. 

   

   Sincerely, *** , Area Manager

   Warrior Towing and Recovery LLC 

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just got home and parked in front of my steps to get groceries out of the car. I told my sister to move my car & by the time she got downstairs & touched the door handle to move the car, the person was starting to hook my car. We were only in the house for a maximum of 5 minutes. The man got aggressive with my neighbors, he admitted to an innocent bystander that he did see us taking in the groceries, he did admit that he knew that I lived in the apartment complex & in my opinion I felt like we were targeted. I even expressed to him that I am disabled which is why I parked in the spot in front of the door to help me out because I was in pain. I asked him nicely to drop my car which my sister was sitting in. He never allowed us the opportunity to even move the car without getting disrespectful. He even changed the price of what he wanted us to pay initially and upped the price after the police got involved due to the fact that the scene got unsafe because there were children involved.

  

  Business response

  08/27/2024

  All vehicle impounds are done following rules and regulations given by the property management company. Your vehicle was parked in a handicap parking spot without proper documentation which is unacceptable at any time. Rules must be followed at all times. 

   

  WT&R LLC 

   

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a resident of The District Apartments in *********, **. On 07/02, my loaner car from ******** was illegally towed. Per my leasing agreement if there is an unknown car that a warning will be placed on the windshield and if the car was not removed within 3 days then it would be towed. There was no warning and it was clear that this was dealership vehicle due to the huge writing on the windshield and dealer plates. I called the towing company 3x with no answer and no voicemail for the business. It was only after my complex reached out that they returned my call. They demanded $385 to pick up the loaner car a day before the holiday. Just five days prior they did the same thing to another resident in this same complex on their rental car. This company is purposely targeting rental and loaner cars and holding them hostage until outrageous fees are paid. Their entire website is full of predatory complaints like mines. I am seeking a full refund. I have attached a copy of my leasing agreement regarding parking, pics of the loaner vehicle legally parked, proof of payment along with other complaints regarding this company.

  

  Business response

  08/05/2024

  All vehicles are towed per contract rules.

  Customer response

  08/05/2024

   
  I am rejecting this response because: it is clear that this company engages in predatory practices. There website is full of complaints explaining my exact situation. Also, the mere fact that the phone number to the business does not include a voicemail or a way to reach them is awful.
  
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In May 2, my vehicle was towed from the apartment complex where I currently reside.m due to not having a parking permit for my 2nd car and not parking in the visitor parking area/space. May 18 my car,same 1 was towed again for the same reason except it was parked in the visitor area not where the title is on the space. I only parked there because other cars specifically the grey Jaguar which does not have a parking permit either. Today may 20 the Jaguar is in the same space and has not been towed. Its 720am. Parking is from 8-8 going by what the rule is. This is straight discrimination and singling me out and Im not sure who to call except the ************ *************************. I have pictures and will continue to take them daily u til my money is refunded.

  

  Business response

  06/11/2024

  Please let this customer know that she was towed because of not following the rules and the jaguar she states doesnt have a parking permit does have one or it would be towed as well following the rules avoids having your vehicle towed.

  Customer response

  06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a victim to predatory towing. With no signs on the street where the towing company took my car from. Not only that I was right by my vehicle. I was looking for information on about a house for sale in the neighborhood as a realtor. The person towing my car had barely hooked my car and refused to acknowledge any of my concerns and did not unhook until I paid the fee.

  

  Business response

  05/02/2024

  We are contracted to enforce rules. We DO NOT participate in predatory towing. The community in which your vehicle was impounded, ****************, has a very strict NO STREET PARKING rule. They have signs posted at the one and only entrance to the community, and it is the responsibility of the drivers to read signs as they come into the community. 

  Customer response

  05/02/2024

   
  I am rejecting this response because:
  Signs must be visible on the street. It is not fair to expect public visiting a non gated community to know this information else should have been stated somewhere other than the entrance which is a good distance from where this incident has occurred.  There are NO visitor parking spots alotted in a such a small neighborhood leaving members looking around .There must be time limits before towing up cars. Fees should be publicly displayed. You cannot charge an impound fee for unhooking a car. This is predatory behavior as I was left  with no choice and under duress to pay with an underlying motive for profit for self.

  

  Business response

  05/14/2024

  There are posted signs at the one and only entrance of ****************. You must drive by these signs to get to any part of the property.

  Customer response

  05/14/2024

   
  I am rejecting this response because:
  Its clear that more signs are not posted on the streets is in your best interest and not of the public which is misuse of the law. This is not truly about maintaining hoa rules else there would be more information in the neighborhood to make this clear. The text on the board is fading and is so small yet youre  expecting people turning in on a street where the speed limit is 35mph are going to be stop and read at the entrance. Youre not willing to change or make any efforts to hear customers out since its good for you. As long as your motive is served you dont care about anything else. 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 20 2024 at about 1:40pm a tow truck towed my inspectors vehicle that was momentarily parked in front of the condo door, just to check if the power was on then he was going to park in the designated are...his car was open and unlocked with all his tools inside as he was just inside the door and went to just check water in the sink...the keys were even still in the ignition...I was on the phone with him when the towing company started to hook his car up...it was probably 2 minutes tops and he was not blocking anything at all, like a driveway...the inspector was authorized to be there and showed his business card, his tools and his work order...the guy driving the tow truck got belligerent and started to threaten the inspector as he was hooking the car up...the inspector begged him to not tow the car but of course he did it anyway...they impounded the car for no reason at all...he told the tow guy he was happy to move it and was just there for less than it would take a pizza delivery man...it was truly bizarre and inappropriate

  

  Business response

  04/09/2024

  Good afternoon there is no street parking at anytime allowed in the property this vehicle was towed from. We enforce all rules given to us by the contracted community. This individual wasnt not at all polite nor civil when it came to this encounter.  
  Sent from my iPhone

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 8, Warrior towing towed my car off the side of the road. When I asked them why I was towed, they said I was in a fire lane, but there is no indication that where I was parked was a fire lane. When I asked them again about why I was towed and told them that it was not a fire lane, they told me that they had permission from the fire marshal. I contacted the fire marshal, and they said that they had never done any sort of contract with Warrior towing and did not allow them to tow. The warrior towing lied to me and towed my car illegally.

  

  Business response

  02/27/2024

  All impounds are done according to contracts we hold with certain parties in this instance we held a contract with ******* ****** and we were managing the fire lane at the start of their construction site.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A "towing company" scammed ** and forced me and many other pedestrians in a free parking area various amounts of fees in order for them to take boots off of our cars. We were parked in spaces clearly marked as free, public parking for pickleball courts at ********** in downtown *********. The company forced ** to pay them via Cashapp, offering only one form of payment for boot removal and means for citation. We were asked for $200, while other people were asked for $1000, $500, or various different numbers. The company claimed the construction company a block over had claimed access of the public street, with absolutely zero signage or street marking indicating that we could no longer park there. When we disputed this, they then claimed that we were parked in a fireman, which if this did happen to be true, the street markings are not up to city code as "Outlining or painting the fire lane on the roadway surfaces shall be done in yellow, red, and white with contrasting letters that read FIRE LANE 2 ft. X 8 Ft." The only indication could have been solid white lines, however, many parking lanes in ********* are organized this way and symbolizes street parking. We were forced to pay them as they rushed us before leaving quickly. Cops arrived on the scene and only could not cite them because they had left. Please let me know if there is any way we could have this refunded or not happen to anyone else. We have already tried to dispute the charges with Cashapp and our bank and are waiting on updates for that. (Road closed sign in images is equated to end of the street in which construction is taking place, not the regular, free public park parking. Thank you.

  

  Business response

  02/27/2024

  All impounds are done according to contracts we hold with certain parties in this instance we held a contract with ******* ****** and we were managing the fire lane at the start of their construction site.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I stay in the community *********************** in ********* **. Our community have a no parking zone but you are warned with a sticker before the tow company tows your car. This is what our hoa in our community stated to landlords and tenants the tow driver watched me park my car in front of my house and waited till i got inside to put my groceries in the house which only the reason I parked there. My car was not parked for 20 minutes and he hooked up my car and when i step back outside Im explaining to him what happened and what i was doing he did not care the first thing he said was theres a $225 dollar drop fee. For what reason when my car was not parked for 20 minutes. There was no warning sticker on my car and the hoa president even came out and said the sticker rule was true but yet he still let the tow guy tow my vehicle.

  

  Business response

  07/21/2023

   She was parked illegally in her community and was lawfully towed  

  Customer response

  07/21/2023

   
  I am rejecting this response because:
  You can respectfully and lawfully kiss my a**

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live within the district apartments, a subsidiary of ********************************* in *********. I have a valid lease where I had to list my complete vehicle information. In my lease it states that a parking pass will be provided in addition, violations of parking by residence will be subject to a 24-hour warning. Warrior towing apparently has a contract with the complex where the towing company came and towed my vehicle over night at some point. When I went to retrieve my vehicle, I was told I owed $300 if paid cash, $330 if via card. I at first declined to pay and stated the unlawful taking of my vehicle amounted to theft, as I was lawfully within my right to park at my unit. He told me he could not visibly see the parking pass, and that he pays someone to go through the parking lot to look for cars without a parking pass visible. When I asked how that can be if the complex requires a 24-hour notice to tenants. He stated that was not his issue or his standard. I then asked him to confirm with the management company he said he is not required to do that, especially on a Sunday. I then stated I was going to call the police. He then threatened to increase price in 15 min increments and will make it even more expensive for me to get my car. So, I felt helpless and victimized so I had to reach out to a family member to borrow the funds. I feel this is predatory to be at your home within your lease parameters and to have your car taken and no one helps. The police say its civil but how can it be civil if tow companies have no license? Is it **************** position anyone can just take a vehicle under the guise that they are a tow company, and the owner has no other recourse but to pay the ******. Even the police are held to a higher authority that they cannot violate a persons property rights, so how is it plausible that a private company could have such broad authority to be able to infringe on ones ownership rights and ****** their property back to them.

  

  Business response

  05/17/2023

  This response was provided verbally to BBB.

  The vehicle got towed because there was no visible parking pass and the business was just doing what they were contracted to. The business will not be offering a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩