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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On November 19, 2021, I completed docusign paperwork with Formula One Import for a vehicle. The vehicle was to be delivered on November 22, 2021. When the vehicle was not delivered, I spoke with my salesperson and their GM ********************* to rescind the purchase. I was told I would receive a call back and never did nor would they answer my call. On December 5, 2021 at or around 9 p.m., the vehicle was in my driveway with keys in vehicle. Never was told they were delivering. Call today to speak with *************** and ***** Fargo. Per ***** Fargo they should have kept the truck. They did not communicate and lied when they stated the vehicle would not be delivered.Complaint against:Formula One Import ******************************************** ************Business response
12/06/2021
************* purchased a truck from us on 11/18/2021, signed the documents on 11/19/2021 we informed her that it could take up to 10 days for bank funding before we could ship the car. The bank funded us on 11/30/2021 we listed car for shipping that same day, the truck was picked up by the trucker on 12/02/2021 and delivered on 12/05/2021. In addition to the docu sign we also have original signatures. I have attached the signed documents.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.