ComplaintsforCMC Electric

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired CMC Service in Clayton, NC to install a generator at my home. The installation process started on 10/10/22. This past Friday I know the gas line was installed to the generator. On Saturday morning I didn't have hot water, heat or no flames in my fireplace. I called ******** ****** to come out and learned my gas was not turned back on by the CMC technician. ******** also said a regulator installed on the meter at my house put on by CMC needed to be taken off. I contacted the owner via text on Saturday, 10/15/22, informing him of the issue. I got a response from the owner on Monday apologizing for the inconvenience and would have someone from his team reach out to me asap. I never heard from the company on Monday after leaving a message with *****, who has been my contact during the process. On Tuesday, 10/18/22, I call ***** again and she tells me that as of Thursday or Friday of last week that CMC had shut their doors. I asked her what am I to do now. She said she didn't know and would see if she could find out what I could do and get back to me before the end of the day. She tells me that most of the technicians and other office staff last day was Friday. She said she thought Tuesday, 10/18/22, was her last day. I had texted the owner again yesterday, before speaking with *****, and I received a response yesterday evening again apologizing for the delay and would have someone reach out to me asap. I still have not heard back from ***** or anyone from the company. At this point, I have a generator in my yard that is not operating and I don't know where in the installation process it is.

  

  Business response

  10/20/2022

  I greatly apologize for this misinformation.   CMC is not going out of business.   We have downsized our generator department and had some of our administrative staff that were leaving tell clients the wrong information.  We are no longer doing installations for ***** but are continuing all of our other business.   This has caused us to have to reschedule some of our work but are working through that now.  In regards to texting the owner, that is a automated text system and does not come to me directly.  We are here to finish everything you need and will be calling you today to come out and make sure that everything is finalized and that you fully understand the operation of the generator.  Again, I greatly apologize for this faulty information and we will reach out to you today to finalize.

  Customer response

  10/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they do in fact contact me to schedule a time to complete the work that needs to done.  If I am not contacted by CMC by tomorrow I will follow up with the Better Business Bureau.  However, I do not buy the response the text are an auto-generated text because the first time I responded to the first text I received and got personalized response back.  Two other times when I received a text response my named was mis-spelled but the last time my name was spelled correctly.  I think it is very unprofessional that they have not yet reach out to me given they shut down their generator install division over a week ago with outstanding customers are left in the dark. Their communication is horrible!!! 
  
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩