2 Customer Reviews
Review from Joshua M
1 star08/24/2023
Avoid this business like the plague!!!! You wont believe how much of a nightmare my experience has been with them.So it starts back in May 2023. We put a deposit of $18,500 down to have Flowers Flooring install our laminate floors. After one month of delays, I gave them the benefit of the doubt, perhaps business is good and theyre schedule is full. So I didnt complain. I stayed patient. But then, one more month passed, and so I reached out and began expressing my frustration with how long it has taken. They reassured me and promised the job would get done.But then, after a couple of more weeks of silence, we ended up hiring another company to do the job. Flowers Flooring said they would issue a full refund and that it would take up to 30 days to process. After about 40 days, I reached out to them asking what the status of the refund was. After all, $18,500 is a lot of money. But, after 2-3 days, we didnt get any response from Flowers. We even tried reaching out directly to the owner, and can you guess what happened? Thats right, nothing. Radio silence. And so after 3 months of delays, 48 days of silence after requesting a refund, and a lot of frustration, we decided to escalate matters and reach out to our credit card company to file a dispute. Our credit card company gave us a provisional credit of $18,500 and is looking into the matter as we speak.Folks, I know there are a lot of you out there who are owed money from this criminal company. If you paid with a credit card, you are legally protected by the Fair Credit Billing Act of ****. Open a case and get your money back! Even if you didnt pay with a credit card, contact your bank and open a dispute! We work too hard for our money to have dishonest people steal from us.Review from Mark E
2 stars10/15/2022
My dining room floor that I put their vinyl planks in feels and sounds like your walking on bubble wrap!!! It needs to be fixed! Ive put in 2 complaints and no one gets back. Its fine in rooms that were carpeted or they put over other products. But the room they removed hardwood feels and sounds ridiculously cheap. They will have to fix one way or another!
Flowers Flooring, LLC Response
10/21/2022
Thank you for your valuable feedback. We are sorry to hear you did not have a good experience with Flowers Flooring, as customer satisfaction is our number one goal. Please contact the office at ************** with any installation concerns, as Flowers Flooring has a terrific warranty. All of our products have great warranties as well. All warranty information can be found directly on our website at flowersflooring.com.
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