ComplaintsforMoose Ridge Design & Construction

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired *************** with Moose Ridge Construction to demo an existing deck, build a new deck, an outdoor living space and an outdoor kitchen. We initiated the contract on June 8, 2021. Work began in early August 2021. We have had considerable problems with the project including unnecessary delays, incomplete work, and deficient performance resulting in leaking and flooding.I wrote a $7200 check for the underdecking deposit on August 16, 2021. This product was not ordered until over ten months later. This inexcusable delay by inaction and negligence led to flooding and damages. The product was not installed until September 2022, more than a year after the deposit check was cashed. It appears he has a BBB complaint for similar conduct.After the underdecking was installed, problems surfaced immediately. Specifically, we have had issues with leaking, flooding, and warping. We have discussed these many times. *** has stated this is not normal. We filed a warranty claim with Quality Edge, the manufacturer of the underdecking, and they determined that the problems we are having is due to improper installation.He was alerted to the Alfresco VersaBurner being installed incorrectly on November 2022. Despite numerous promises to repair this, nothing was ever done by him to rectify this. I had to hire and pay another contractor to correct his mistake.We met on January 27, 2023 and I alerted *** to the fact that there was an overpayment of over $4,000 that could not be accounted for.My attorney and I prepared a demand letter with a list of deficiencies and a deadline of April 15, 2023 to complete the project. He said he would have it completed by April 30, 2023.We hope this formal complaint will compel him to complete the project and fully repair the construction defects for which he has already been overpaid.

  Business response

  11/08/2023

  Please see attached Business Response. 

  Customer response

  11/12/2023

  I am rejecting this response because:

  A series of projects did not arise. Excavation for the outdoor kitchen was the first step in this project.

  We met on January 27, 2023 and I was clear in what our expectations were. I wanted reimbursement for the over payment and was not satisfied with the incomplete project.
  
  *** is trying to distance himself from the granite being cut improperly. *** met with granite contractor and directed him where to cut.
  
  Water is not expected to come through the ceiling or support beams. The drips were not addressed because they still happen.
  
  If he did not plan on fixing the granite/burner installation,he needs to explain his texts and phone conversations where he has been working on a fix since January 2023. These are empty promises for 10 months now.
  
  I have attached text receipts where *** states that the leaking is not normal so it is not invalid. I have further attached the invoice showing the order date of the underdecking was 10 months from my deposit check being cashed. He has used Covid as an excuse too many times to count.
  
  An inquiry with the ****************************************** found that Moose Ridge Construction, ******/***************, and ***************** are NOT licensed. It is not only unethical to represent yourself as licensed,but illegal to undertake a project in the size and scope of this one.
  
  There is nothing in his response about my over payment.
  
  The contract for construction of the outdoor kitchen was $10,969.13 payable in 3 draws of $3,656.33. I made 4 payments of ******* (on 1/19/23, 2/23/23, 4/26/23, and 5/18/23).
  This, in addition to other unexplained costs and repairs bring the total for reimbursement to $5416.33. This needs to be reimbursed to me.
  
  Send a check for $******* on or before 11/30/2023 and I will close this complaint. If I do not receive payment by this date, I will promptly file a lawsuit and include recovery of damages for the full reimbursement of $5416.33. 

  
  

  Business response

  12/05/2023

  I have been working with **************** on the project concern . We are working tword a common goal of finalizing the concerns.  

   

  **********************;

  Moose Ridge Construction 

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