ComplaintsforOak Tree Finance LLC
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The car lender reposed my vehicle and I made my payment. I tried to get my vehicle back and they requested full payment of the loan. They kept saying they don't want my business and try to refinance. But in my contract it states there will be a late fee applied after the 10th day my car was taken out of state and they illegal have a gps tracker on my car without my knowledge. I went out of town for a funeral and let them know was sending a money order to cover the payment. They have my car still and accepted my payment on the car.Business response
02/03/2022
Business Response /* (1000, 5, 2022/01/26) */ 1/26/22 BBB Complaint Department 5540 Munford Rd Suite 130 Raleigh, NC 27612 RE: Case # ************** Complaint Response: Thank you for your correspondence. Prior to receipt of the complaint, we were notified that our customer had retained legal counsel to represent them in this matter. Our attorney and her attorney are currently working to resolve this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.