ComplaintsforEco-Green Air, Inc.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ************* was hired to repair a faulty **** unit and failed to do so. After nearly two weeks of unsuccessful repair attempts, I expressed concern about the lack of progress. Rather than assuring me that the **** unit would be returned to a functioning state, the ************* CEO took offense, and essentially abandoned us. I received a Discontinuation of Service email within two hours. ************* has sent and continues to send invoices for the failed repair attempts. Below is a list of the invoices we have received to date. I dont believe we owe money for the unsuccessful repair attempts and would like the BBBs assistance in zeroing out our account with *************.-09/17/2023: Invoice 14311-1 received for $843.25.-09/22/2023: Invoice 14272-1 received for $1440.37.-10/17/2023: Invoice 14311-1 received for $843.25.-10/22/2023: Invoice 14272-1 received for $1440.37.

  Business response

  10/24/2023

  Hello,

  We will reach out to *** and see how to resolve this complaint.  However as he stated, work was done and zeroing to nothing is not a reasonable request.  Unfortunately, we were not able to repair his non functioning unit but still work/materials and labor took place.  Hopefully a more reasonable compromise will occur upon discussion with him without any need for further escalation to clear up this debt.

  Dr E

  Customer response

  10/26/2023

   
  Complaint: 20773061
  
  I am rejecting this response because:

  
  The ************* CEO, Dr. ** did reach out to me and we had a respectful exchange.  For invoices totaling $2283.62, he suggested a compromise of 50%.  In other words, he suggested payment of over $1100 for Eco-***** Airs failure to fix our HVAC unit.
  
  To recap, our tenants endured 2 weeks without a functioning HVAC unit in mid-July; we purchased a portable AC unit for tenants concerned about the heats impact an aging dog; ************* chose to abruptly discontinue service without completing the job; Eco-***** Airs repair attempts resulted in the destruction of a brand-new compressor!
  
  In short, ************* did not complete the task for which they were hired, leaving us to start from scratch with a different HVAC company after they cost us time and money.  Given the circumstances, the correct action is zero our account.

  
  Sincerely,
  
  *******************

  Business response

  10/26/2023

  I understand the frustration of dealing with a malfunctioning HVAC system. However, its important to note that even though this system is still under parts warranty, it was not operational when we first arrived. Repairs are not guaranteed work, but they are covered by warranty because sometimes other components may reveal issues during the repair process, which can understandably lead to frustration and even the placing of blame.
  
  Regrettably, a lack of understanding about this fact, coupled with the use of strong languages with heightened emotions (recent conversations though they have generally been pleasant), led to the breakdown of our communication. As a result, we did strongly recommend another company to utilize the parts warranty for their services. Its important to clarify that any further repairs will not alter the labor and freon charges that have already been incurred.
  
  Both of us being business owners, we understand that expenses can arise unexpectedly. In my efforts to be fair, I have tried to be accommodating, considering that I, too, have incurred unreimbursed expenses. Therefore, in line with our invoice terms, I must pursue the collection of the full outstanding debt for the work performed, including any additional expenses, such as legal fees.
  
  I want to reiterate that repairs are warranted, not guaranteed with charges for work performed which is not based on client satisfactory grade. Your understanding of this matter is greatly appreciated.
  
  Thank you.
  

  Customer response

  10/30/2023

   
  Complaint: 20773061
  

  The business owners response seems to indicate that a repair was made but just not to my satisfaction.  Regrettably, there seems to be a lack of understanding about the definition of repair.  Lets be clear.  The **** unit was broken when they arrived, and two weeks later, when they abandoned us as a customer,it was still broken.  At no point was it ever repaired.  If the work necessary was beyond the capabilities of Eco-***** Airs technicians, this should have been stated from the beginning.
  
  Indeed, there was quite a bit of frustration with *************, but it was largely due to lack of information from service technicians.  *********** after service calls, the **** unit still wasnt working, and technicians would leave without providing any updates.  Information was difficult to come by, and during the attempted repair process, a brand new compressor was fried.
  

  As far as strong languages with heightened emotions goes, during this whole ordeal, I did not curse.  I did not insult.  I did not yell.  I did mention that if the next repair attempt was not successful, I would have to involve the state board.  If any emotions were heightened, it was the business owners as, upon hearing this, he immediately dropped us as a customer.  It should be noted that the replacement compressor was in and due to be installed the very next day.

  As a residential customer, Im not a training facility.  ************* failed to repair the **** unit.  ************* should absorb any and all expenses incurred during the attempted and failed repair process.
  

  Thank you.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ecogreen was contacted to conduct an inspection/cleaning of our coil/air units. One estimate was given by Ecogreen and approved. Work was completed, invoice sent and paid, additional invoice sent with the explanation that the original invoice sent was for annual maintenance although no maintenance agreement has been signed, now additional payment is expected as the work completed was not covered under the "maintenance agreement". Multiple emails, invoices, still no resolution, to what should be a simple issue. We have requested them to send across any signed maintenance agreement which they state they have on file, as of three hours after our call, we have yet to receive that. At this point in our relationship, we have paid them $2697.34, for which they state is a maintenance invoice (attached), the only "work" that has been completed are invoices #***** and #***** (attached), of which we are due a credit of $1,020.33. We do not wish to be in a maintenance agreement with them considering our relationship thus far.

  Business response

  10/16/2023

  Hello, 

  I sent you the below email and did not get a response.  I will send you an updated invoice with late fees in a 1 week if you do not resolve the late invoice and will at that time seek collections at that time via legal means.  Please resolve promptly.

  
  

  Thank you 

  
  

  
  

  Hello Sir,

  
  

  Seems like for reasons not clear to me, our process that we use for numerous other clients have lead to a great deal of confusion since you got involved after the work was done.  From you not knowing the number of units to you not being aware of estimate sent and approved.  I do understand why you will not be aware of every aspect but what I don’t get is the difficulty in understanding what has taken place now that you can review the process.  

  Here, I will provide the summary and I hope this leads to a more reasonable outcome because I do not wish to move towards involving the landlord and considering exercising my legal rights for collection with the addition of late and legal fees.

  
  

  The Summary (updated due to your request of not having an annual contract hence losing all discounts)

  
  

  11/02/22:Invoice *****-initial annual contract turned to a single visit Heat Check maintenance.  Cost $1034.96

  
  

  11/15/22:Invoice*****-work for approved estimate. Cost of service call (no maintenance discount) $2326.58

  
  

  11/29/22:Invoice *****-service call.  Cost thermostat service call $139.43

  
  

  Total cost of work performed (All three invoices sent to you) $3500.97

  Paid to date $2697.34.  Owe still is $803.63

  
  

  
  

  This should be pretty straight forward and easy to follow.  Please lets bring this matter to a close. 

  
  

  Thank you 

  
  

  
  

  *** * ****** | CHIEF EXECUTIVE OFFICER

  Customer response

  10/20/2023

  
  Complaint: ********
  
  I am rejecting this response because we have made our expectations very clear to Ecogreen, there is no need to continue arguing facts.

  Invoice #*****-$2697.43 Paid
  Invoice #*****-$1537.58
  Invoice #***** $139.43
  
  $2697.43
  Minus $1537.43
  Minus $139.43
  =$1020.33 Credit due back to *********

  
  Sincerely,
  
  ***** *******

  Business response

  10/20/2023

  Hello,

  I have responded.   I will pursue payment options via other means.  Their confusion on work performed should not penalize my company.  I plan to take legal actions to claims funds owned. 
  Thank you,

  ** *

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩