ComplaintsforMcKenney-Salinas Honda

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a used car from them. ****** ********* was the salesman. We asked about the car radio and its features. He specifically talked about how nice it was. 5 minutes after we bought the car, we realized the radio did not work right. We brought it back and were told we were out of luck. You bought it as is. Its your problem. The purchase is in ****** ******** name.

  Business response

  10/09/2024

  To whom this may concern, 

   

  Since this complaint was filled in September, the customer and the dealership have come to a resolution to this issue. The customer did buy an "as is" vehicle with no warranty. However, shortly after purchasing the vehicle the radio malfunctioned. Though the item is not covered under warranty, the dealership decided to good will offer half of the cost to replace the radio if the customer paid the other half. The customer agreed on the offer from the dealership and the car is currently having a new radio installed on behalf of the dealership and the customer splitting the cost. The customer stated to the dealership that they were satisfied with this resolution. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/13/2024. I placed a phone call To ******* Honda. I was transferred to *** ( Sales Manager). I asked which cars on the dealers website, were actually at the ******** location. *** advised that if a stock number is listed- Then YES the car is on our lot. I was excited as I had found two SUVs that worked with my budget and met my criteria.I arrived and provided the 2 stock numbers to the salesman. I was told these 2 cars were NOT on the lot. I had walked the lot, found the first car that was selling for $****** PH10449 . Fast forward they found the key and I was able to test drive. I wanted to BUY THE CAR! WE AGREED to the trade in value. WE AGREED to the Sales price of $27,000 including taxes and fees. Then it all went South, we expected that the damage to the rear rotors would be repaired prior to buying the car. *** was adamant that he could not EAT (his word) the $1,200 to repair rear rotors plus brakes(as they would need to do the brakes too). He advised that if I wanted the car then I WOULD NEED TO PAY FOR THE REPAIR!!This morning I called other Honda service departments and was quoted an average of $650 for two rear rotors and brakes! For ******* Honda (***) that equals $325 for his Cost!Bottom line: *** misquotes ON A CONTINUAL BASIS and needs to represent the dealer better. He needs to treat a paying customer much better. *** said THE NEXT CUSTOMER WILL BUY IT WITH THE ROTORS DAMAGED. *** WALKED AWAY!?!?! We spent 3 hours yesterday trying to buy a car and were misguided. *** said when I originally called - he thought I wanted a new car. Why would you not ask? *** gave up a sale over $325 and refused to fix the damage. *** did not care about the damage. He also placed the wrong price on the car. *** said during our price negotiation, THE PRICE WENT UP $400. The car was ****** at 10 pm night before and 9 am, 2 pm and 5 pm on 8/13. *** said not true. Yet honored $******. No one should be treated this way!

  Business response

  08/23/2024

   

  Dear Egzine,
  Thank you for forwarding ***************************' complaint to us. At ******* Honda, we are dedicated to providing excellent service and addressing any concerns our customers may have.
  

  1. Vehicle Availability: We apologize for any confusion regarding the availability of vehicles listed on our website. **************** was informed that vehicles with a stock number were available at our ******** location. We understand there was some initial uncertainty about vehicle availability, and we are taking steps to ensure our inventory information is accurate and up-to-date.
  

  2. Pricing and Vehicle Condition: We confirm that the sales price, was correct and consistent throughout our interactions with ****************. This pricing accurately reflected the vehicles value.**************** expressed concerns about the rear rotors and brakes. We re-inspected the vehicle after **************** left and found the rotors and brakes to be in safe and acceptable condition. We did not proceed with the repairs as they were not deemed necessary for the vehicle's safety. The vehicle was later purchased by another customer without any additional repairs, which may have influenced ****************' dissatisfaction.

  3. Customer Service: We regret that **************** felt the sales process did not meet her expectations. We are committed to improving our communication and customer service practices. We are reviewing our procedures to ensure better clarity and service in the future.
  

  4. Proposed Resolution: Although the vehicle in question has been sold, we are ready to assist **************** in finding a similar vehicle that meets her needs and budget. Our team is available to work with her to ensure a satisfactory outcome

  We appreciate the opportunity to address ****************' concerns and hope to restore her confidence in our dealership. Please let us know if there is anything further we can do.

  
  Thank you for your attention to this matter.

  Sincerely,

  ***********************
  General Sales Manager
  ******* Honda

  Customer response

  08/23/2024

   
  I am rejecting this response because it is totally unacceptable.
  

  1. The price changed as *** approved a sheet of paper at ****** when we first started to negotiate.  I have a copy!
  

  2.  I had to advise your manager  the price was $32,500 and the second sheet of paper for negotiations now showed $32,500. I have a copy!

  3.  It is terribly  sad that you would turn around and sell that car to an unsuspecting customer as the rotors will burn through so much faster than normal.  Out of pocket expense they should not have to incur but your lack of professionalism is astounding!
  

  4.  I would never do business  with someone of this caliber!

  5.  My dissatisfaction (your word) was with your manager  team and the poor customer service from your manager ***.

  No response is required any longer.  We are done with your dealership  Regards, **********************;

  
  

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/29/2023, *********************, Sales rep at McKenney Salinas Honda in ********, ** , agreed to purchase my 2018 ****** CHR for $14,200. The outstanding financed amount of $2,400 (rounded) would be paid first to clear the lien and the balance would be paid to me upon their receipt of the title. On 11/30, I contacted the lienholder (Truliant) who stated that they would do an "emergency lien release" and expedite the title release to the *** and I would be able to take the title to ******** ******* on 12/01. I contacted ******** ******* on 11/30 and notified them that I wished to expedite this. They said they would look into it. Today, 12/01/2023, the bank has not yet received payment from ********. ******** has my car and sent a check through the mail (vs. electronic payment). Truliant will through normal processes release the title to the ***. In FOUR TO SIX WEEKS (best case) I will receive a check from ******************************* for $11,900 (rounded) for the car they took on 11/29/2023 which means January ****. I have neither my car or any money from the sale during the Christmas holiday. They are choosing to drag out paying for the car they now have (that they have not paid for nor are paying me rent for) and to wait pay out what they owe to me as long as they can legally get away with it.The sale manager today told me to seek legal council.

  Business response

  12/07/2023

  The customer agreed to sell their vehicle to McKenney-Salinas Honda. The customer agreed ******************** would pay off the their vehicle to their lender (Truliant) and the lender would send the title to the **** then to McKenney-Salinas Honda. The customer agreed that they would receive a check ($11,780.28) for the value of the vehicle and difference in payoff once McKenney-Salinas Honda received the title from the **** Truliant has cashed the check for the payoff of $2419.72 on 12/06/2023. ******************************* is waiting for the title to be released to the dealership. Once the title has been received, the customer will receive a check ($11,780.28) of the value of the vehicle and difference in payoff. The customer was aware of this process while selling the vehicle to the dealership, as stated in their complaint. As soon as ******************************* receives the title to the vehicle, the customer will receive a check of $11,780.28. 
  

  Customer response

  12/07/2023

   
  I am rejecting this response because:

  These time lines were not provided in writing.     In none of the paperwork does it say that they would keep my car and NOT pay me upon taking my personal property.     They completely ignore the time value of money.      Their advertisements have no footnotes saying they take your vehicle and withhold payment for up to 42 days after they have the consumers property.     They got my car on 11/29.   Truliant, the lienholder, did not receive their payment until 12/06 (documented in their response).      This is a big business getting one over on the small guy.     Over the holidays, my family will suffer due to this manipulation and complete lack of transparency.   Where did I sign that this method was ok?   Requesting that they provide my written consent.    IT DOES NOT EXIST.   This is not ok.

  
  

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early May of 2021, I leased a Honda Pilot from this dealer. The vehicle started shutting around February/March 2023 while we were driving. We would lose all kinds of control and have to wait until the car stopped so that we could try to restart it. This happened 3-4 times when we realized it might be a big issue. I did not want to drive the car anymore as it was a safety concern, so I took it to the closest dealer available. I took the car to the Honda Dealer in *********, **, as they had a quick appointment available. While I waited, they told me they had found the problem and that it had been fixed and not 2-3 days had passed when the problem happened again several times in a matter of hours. I then drove it to the Gastonia dealer, where I leased it. While driving it to the dealer, the car shut down twice and almost caused an accident. They then decided to keep the vehicle and provide a loaner. A few days later, they called me and claimed to have fixed the problem. Not even a mile from the lot, the car shut down again. I turned around and dropped the car off again at the dealer. They kept it for over a month this time because they could not find what was wrong and were waiting for parts. In late March, while they still had the vehicle, I opened a case with American Honda, which eventually turned into a Lemon Law complaint because I did not want to get the car back as I was afraid this would happen again. Around 6 weeks later, they called me to say the car was fixed. At that point, we parked the car at home and minimized driving it, fearing it would happen again and cause a bad accident. We don't feel safe driving it. Since March, I have been getting emails from American Honda claiming they are still looking at my case but have yet to provide a resolution. So I am paying for a car we don't feel safe driving, and American Honda won't help. Please let me know what else you would need from me.2021 Honda PILOT, VIN: ***************** American Honda Case # ********

  Business response

  08/21/2023

  As the customer mentioned he has filed a warranty complain directly with Honda and a case number has been assigned. I talked to ************** and I'm intervening to help him get a resolution from Honda.

  Thank you

  *********************

  Mckenney-Salinas Honda

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my brand new 2020 CR-V with McKenney Salinas Honda. The last 2 times I went in for routine service they told me I would need new tires. My car wasn't even 2 years old and only like ****** miles the first time they told me I needed tires. It didn't seem right. I asked a service advisor and they said to contact the manufacturer of the tires. So I emailed honda corporate and they sent me a phone number and address that was wrong for Hankook. So I had to find the info on my own. They also sent a warranty info that states Hankook covers my tires. When I contacted ******* they said no they don't honor that. I reached back out to Honda corporate. Mind you this has been going on for over a month and I really need new tires. Honda corporate gets in touch with ***** the service manager and he says sorry Basically about sending the wrong info but we won't do anything. All this conversation is recorded with corporate with the lady I spoke to *******. So Honda is refusing to honor their mistake. And ******* won't do a good faith because of their mistake. I have never heard of a business not owning up to their mistakes. Every email and phone call is on file with Honda corporate. This is beyond any experience that anyone should have. I won't do business with ******************************* again. I will go to another Honda dealership until I trade this vehicle in. But in the meantime I had to go to Honda of Concord to get new tires. I am beyond words at this point.

  Business response

  12/19/2022

  To whom it may concern, 

  The customer and owner of the ***V bought this vehicle new from our dealership. ******** Honda states that they do not warranty tires or batteries whatsoever on all new cars. Batteries and tires are never covered on new Honda vehicles, and Honda disclaims this in their warranty policy when customers purchase new Honda cars. We understand the customer's frustration with the tires lasting ****** miles. ******** our service department correctly suggested replacing the tires due to the condition of the tires. Any issues of the performance of the tires and longevity must be handled between the *** manufacture and the customer. But as stated above, **************** disclaims in their warranty policy that tires are not covered under warranty on their new vehicles. The customer will need to contact the manufacturing *** of Honda or the actual brand of the tires to seek any type of warranty claim. 

  Customer response

  12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩