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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This business calls several times a week. I've explained that we don't do "cold calls" and that we have personal relationships with established businesses so please take us off their call list. They just have someone else call the next time. This is the 2nd time I've asked to be taken off their call list, I will continue to track them and will proceed with further action if their calls do not stop, immediately.
Business response
10/09/2023
Good afternoon. Thank you for letting us know about your experience. Cogent Analytics maintains copious records, and upon reviewing our call recordings, we found the initial conversation with an individual in your office on October 5th, 2023, during which she did not request removal from our call list. During a call on October 9th, the same individual noted the prior call and believed she had asked for removal despite not making such a request. Nevertheless, we have promptly removed ******** *********** from our database of business owners, and you will not receive any further communication from us.
Your feedback is valuable, and we appreciate your understanding as we continually work to enhance our processes and provide superior service. Your experience does not reflect our standards or the many people we speak with daily. Our primary objective is to avoid overwhelming or burdening small businesses with excessive outbound call attempts.
Please contact me personally if you wish to discuss your experience further at 336-665-8154. I am committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention.
Sincerely,
Rob B******
President, Cogent AnalyticsCustomer response
10/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it although I did ask the lady on October 5th to remove us from her call list. I've also made other request when they called previously, which we do every time for ALL sales calls to our organization.Thank you for your attention to this matter,
***** *********
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.