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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not indebited, liable nor have a contract with FirstPoint Collection Resource INC. FirstPoint Collection Resource INC did not provide Verifiable Proof on file as I requested. This request was for an original Consumer Contract with my Signature on itBusiness response
04/14/2022
In response to the complaint, attached are documents for the two ******** ******* ********* accounts we have in our office. It only allowed me to upload four attachments but I also have a declaration page for the other account if needed.Customer response
04/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have sent over multiple debt validation letters to this company which they have not properly validated. I have listed in multiple letters a copy of a bill is not validation of a debt. I do not have a contract with this company or never agreed to do business with this company. I have also sent all the necessary documents over to Equifax who is continuing to report this negative/derogatory on my credit report.Business response
04/01/2022
We are still in the process of completing this dispute response. Please give us 10 more days to respond.Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not indebited, liable nor have a contract with FirstPoint Collection Resource INC. FirstPoint Collection Resource INC did not provide Verifiable Proof on file as I requested. This request was for an original Consumer Contract with my Signature on it.Business response
03/17/2022
In response to Ms. ****'s complaint attached are the documents from our client ******* ******* ****. These 3 accounts were referred to our office for collection.Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has been reporting a debt to ******* that has been paid off since May 31,2018. It is negatively affecting my mortgage loan. They are not taking responsibility for them continuing to report this even though it's been paid off. Keeping me from being able to go with a conventional loan.Business response
02/07/2022
In response to Ms. ***** complaint she does not reference which account is being reporting as paid. Our policy is when an account is paid it is reported to the credit file has paid but remains on the file for the 7 years from the date of service. If we receive more details I may can review the account she is speaking about.Initial Complaint
01/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was wrongfully charged by first point and this is effecting my credit score. This might be a mistake. Take care of this.Business response
02/15/2022
In response to Mr. *******'s complaint attached are the documents from our client ******** ******* ********* *** After reviewing the documents if Mr. ******* has any addtional questions he can contact our office at 1-800-609-5666.Initial Complaint
01/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******** *** and do not have a contract with FirstPoint Collection Resources, Inc. They do not provide me with the orginial application like I asked.Business response
01/27/2022
Melissa,
In response to Mr. ******* complaint, attached are the application and statement documents. His current balance due is $7878.05. Please have him contact our office with any further questions.
Sincerely,
Angie B*******
Manager of Client Services and Operations
PO Box 26140/225 Commerce Place
Greensboro, NC 27402-0040
(336) 378-6300 ext. 3364
1-888-860-0359 Fax
Initial Complaint
01/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
FIRSTPOINT COLL RESO keeps calling us about a supposed bad debt with *** ********. They just called a few minutes ago and told us about the issue. This issue shows up on our credit account, and the disappears after some time. We as questions about the amount, when was the account open, etc. They will not answer our questions. Today while asking questions, they just hung upBusiness response
01/05/2022
In respone to this complaint, attached is a final bill from *** ********. The serivce address was **** ****** ** ***** ********* **. The amount charged off to collections is $56.33. Please contact our office with any further questions.Customer response
01/10/2022
I am rejecting this response because:Hello
This bill is listed for 9/11/2020. ********* ***** was not living there. I was living at the address below, since 2015. I am not responsible for this bill.
Business response
01/18/2022
We received the below email from our client *** ********.
“The customer has a landlord agreement on this account, which means she is the landlord of this property and has her account set up to automatically go back into her name if there is no service there. She has had many accounts at this address and per our records she is responsible for the $56.33 balance on this account.”
Angie B*******
Manager of Client Services and Operations
PO Box 26140/225 Commerce Place
Greensboro, NC 27402-0040
(336) 378-6300 ext. 3364
1-888-860-0359 Fax
ab*******@firstpointresources.com
Customer response
01/20/2022
I am rejecting this response because:
I have lived at my current address for over six years. I have not had any accounts related to the previous address for more than seven years, at least.
Customer response
01/25/2022
Attached is a copy of the Sherrif Sale. Hopefully this now clears everything up. I did not own, and, or have access to this house at the time in question.
********* *****
Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
There is a collection my credit report from First Point Coll Reso for $140.00. This is not my collection. I never had any services agreement, contract or account with this company or provider. I have contacted this company several times and they are not able to validate this as mine. This is an erroneous Item showing my credit report. I also contacted ted Experian, Transunion and Equifax asking them to remove this from my credit profile.Business response
12/10/2021
In response to this complaint I have attached a copy of the final bill, signature page and declaration page from our client. Please contact our office with any further questions.
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