ComplaintsforFirstPoint Collection Resources, Inc.
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Complaint Details
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Initial Complaint
11/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with FirstPoint Collections Resources, i do not have a contract with the collection agency trying to collect and report this to my credit report. They did not provide me with the original contract as requested.Business response
11/17/2023
In response to this complaint, I have attached the validation documents from ******** ******* *********. Please contact our office if any other information is needed. The consumer can contact the agent at ****** ******* ********* *** * **** ***** ******** ** to obtain signature.Customer response
11/17/2023
I am rejecting this response because:
I need to know how to contact you? I never received any notice from your company and now it’s on my credit report how can I get this removed from my credit profile?Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have not had any business or contact with this company. A collection was filed against my credit without notice. I have not received any call, email, or text message.Customer response
11/13/2023
I have not heard from the business in response to my complaint.Business response
11/15/2023
In response to the consumer's complaint, attached is a copy of the itemized bill from our client ************ ******** ******* (****). Our office sent a collection letter out to **** ******* *** ************* ** ***** on 8/16/23. Our client had not been given a forwarding address. We have called ************ 6 times since we've had the account with no response.Customer response
11/16/2023
Firstpoint collection is outright lying.
Firstpoint Collection does not represent **** as a “client” in any capacity and is not privy to any sensitive information such as forwarding addresses. **** has written-off the alleged account (page 1). “****** ****** ********” filed the same account against me but has since discontinued, requested deletion from all credit reports, and closed the file.?( **ge 2)Either Firstpoint Collection purchased the account from **** and they sold it to ****** ****** ********, they have forfeited any claim.
Or Firstpoint Collection purchased the account from Torres Collection and pretended to represent **** directly to extort personal info and/or money from me is unethical if not fraudulent.I have never lived in ************. I have never received any product, service, or contact from **** or Firstpoint Collection outside of BBB.org
Business response
11/22/2023
In response to the rejection, **** uses different collection agencies depending on the age of the account. The account was sent to ****** ****** ******** and after the debt was not **id according to their contract with Torres account was closed and sent to our agency. We are not a debt buyer, **** referred the debt to our third-party collection agency. The consumer states they never lives in ** or received services from ****. In order to conduct a fraud investigation the consumer should file a police report covering the dates of services in which the **** was in their name. After we receive the fraud documents we will forward to our client.Customer response
11/22/2023
I am rejecting this response because:
I provided a **rtial document showing the status of the alleged **** account as “written off.” Attached to that document are copies of official **** bills of said account. I can provide the full unedited pdf to BBB if necessary.
This company, Firstpoint, provided a simple spreadsheet and claims they represent ****. What sort of business writes-off an account and then contracts a 3rd **rty to collect on said account? Plus, simple google search yields multiple sources stating Firstpoint purchases written-off debt.
According the Fair Debt Collections Act, “A debt collector may NOT use false, deceptive, or misleading representation or means in connection with the collection of any debt.” I believe Firstpoint is in violation of this law and thus, not acting in good faith to resolve this matter.
If Firstpoint does not remove the error from my credit, I will be reporting this to CFPB, FTC, and the office of the attorney general of the states of ********, ************, and ***** ********. I will contact BBB to make sure my complaint is posted as a warning to Firstpoint’s future potential victims.
Initial Complaint
10/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******** *******. I do not have a contract with FIRSTPOINT COLL RESOURCES INC, they did not provide me with the original contract as I requested.Customer response
10/25/2023
I called for account information and not was provided.Business response
11/03/2023
In response to the consumer's complaint I have emailed the documents to ****************** to validate the debt. I was unable to attach to this file.Customer response
11/03/2023
I am rejecting this response because:
I still don't have any documents with my signature on them.furthermore, I don't have any account with this company.
Initial Complaint
10/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’m not liable for this debt with ****** ******* ******. I do not have a contract with FirstPoint Collection Solutions, and they did not provide me with the original contract as requested.Customer response
10/20/2023
I have contacted the company via phone I don’t have any written confirmation to send in.Business response
10/23/2023
In response to consumer's complaint attached are the itemized statements and signatures sent to our office from *** ******* ***** (Formerly ****** ******* ******). We are a business associate of *** ******* *****. The contract the consumer has is with *** ******* ***** and our contract is with them.Customer response
10/23/2023
I am rejecting this response because: That is not my signature at all. I don’t even write like that.
Business response
10/24/2023
In response to this rejection if Ms. ******* did not receive the services from ****** ******* ****** on 05/29/20, 08/14/21-08/21/21 and 12/26/22 she will need to file a police report to prove identity was stolen.Initial Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company agreed to delete collection from my ******* credit report, after payment was made. Account has been paid, collection account is still reporting. Please delete collection account ASAP.Customer response
10/17/2023
Attached is a screenshot of my ******* report. The collection account status is “PAID.” Last payment was made on “Jun 08, 2020. I need this account deleted from my credit report ASAP. It is negatively affecting my report and my ability to get new housing and employment.Business response
10/17/2023
In response to consumer's complaint, account was paid in full on 06/08/20. The account was reviewed for deletion but there had been prior contact and collection notice sent to consumer so therefore account will remain on credit file as paid in full.Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got an alert on my email about a collection from FirstPoint Collection Resources on my credit report which I dont recognize. I reached out to them notifying them of this mistake and to please verify this information using Fair Debt Collection Practices Act, 15 USC 1692g Sec.809(8) (FDCPA). This information has not been confirmed so please remove this account immediatelyBusiness response
10/17/2023
In response to the consumers complaint, attached are the documents to validate the debt referred to us by the City of *********. Included are the final bill and previous bills. This information is being mailed to Ms. ********* today per her dispute letter.Initial Complaint
10/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with firstpoint collection resources. I don't have a contract with the collecting agency,they did not provide me with the original contract as requested.Business response
10/04/2023
Please have consumer to provide more information on what debt they are disputing, account number, amount, etc.Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ************ ****** company, I do not have a contract with FirstPoint Collection Resources, Inc, they did not provide me with the original contract as I requested.Customer response
10/05/2023
I have not supplied proof under the doctrine of estoppel by silence, ********** ** ******* **** *** ** *******, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists. I demand this account be deleted from my credit report since there is no signed contract between me and this collection company, nor did I permit this company to furnish any thing to my credit profile.Customer response
10/05/2023
I’ve attached proof of the letter I sent out to this company a couple months ago , this company still haven’t provided me with any proof of signed contracts between me and their company, I also reached out via phone requesting these documents. To my understanding under the consumer laws and FCRA this business have to provide proof of original signed contracts between us in a timely manner which is 30days , so their violation my consumer rights; I have not supplied proof under the doctrine of estoppel by silence, ********** ** ******* **** *** ** *******, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists.Business response
10/13/2023
In response to the consumer's complaint, I have attached a final copy of the balance from our client ************ ******. Balance due is $1517.44. When services are obtained from a utility company they do not obtain a signature because services are normally requested via phone. They will verify consumers information before setting up the service.Customer response
10/13/2023
I am rejecting this response because: according to the Fair Credit Reporting Act you have to receive written permission from me the consumer to furnish/report any information of mines I didn’t give written permission nor verbal permission to your company that’s a direct violation of 15 U.S. Code § 1681b, & it’s a violation to 15 U.S code 1681 (4) because I have a right to privacy also your client violated 15 U.S code 6802 (b-1) they aren’t allowed to disclose any information to a third part without informing me the consumer in writing and they have to give me the option to opt out which they haven’t. Unfortunately your company & your client company is in violation of about 4 codes. At this point I request you to cease & desist all contact with me and I Demand you to stop reporting information to any credit bureau immediately or I’ll be filing the necessary complaints to a civil judge.
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’m not liable for the debt with Firstpoint collection Resolution I don’t have a contract with the collection agency , they didn’t provide me with the original contract was requested.Business response
10/04/2023
We are going to need more information in order to answer this complaint, what account is he disputing, account number, etc. ? What is his address?Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with FIRSTPOINT COLL RESO. I do not have a contract with *** *********. They did not provide me with the original contract as I requested.Business response
10/04/2023
In response to the consumer's complaint attached is the final bill from the City of *********. If the consumer still disputes this bill please have them to submit more details.
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Customer Complaints Summary
113 total complaints in the last 3 years.
20 complaints closed in the last 12 months.