ComplaintsforFirstPoint Collection Resources, Inc.
Collections Agencies
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Complaint Details
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Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have no knowledge of this company or alleged debt. I have disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Furthermore, I am allowed under the HIPAA law (Health Insurance Portability and Accountability Act of 1996) to protect my privacy and medical records from third parties. I do not recall giving permission to ********** ENT CENTER PC for them to release my medical information to a third party. I understand that the HIPAA does allow for limited information about me but any details may only be revealed with the patients authorization, therefore my request is twofold and as follows: Validation of Debt and HIPAA authorization - Please provide a breakdown of fees including any and all collection costs and medical charges - Please provide a copy of my signature with the provider of service to release my medical information to you - Immediately cease any credit bureau reporting until debt has been validated by me Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, of which I am allowed under the FDCPA. Please note that withholding the information you received from any medical provider in an attempt to be HIPAA compliant will be a violation of the FDCPA because you will be deceiving me after my written request. I am requesting full documentation of what you received from the provider of service in connection with this alleged debt. Furthermore, any reporting of this debt to the credit bureaus prior to allowing me to validate it may be a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agent.Business response
08/08/2022
In response to Ms. ******s complaint, I have attached a copy of the registration forms and account ledger from ********** ENT Center. The principal balance due is $144.80 plus collection fees of $43.44., total balance due is $188.24. Please have Ms. ***** to contact our office with any further questions.Initial Complaint
07/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been a victim of identity theft. My information has been exposed in the Equifax data breach. The account is not affiliated with me nor received any money, goods, or services as a result of identity theft or authorized by me and I would like this to be removed from any affiliation with me immediately.Business response
07/29/2022
In response to Mr. ****'s complaint we reached out to our client ***** and received this response. "Customer called in ***** several times regarding payment arrangement and installments on account. Customer even made a $160.81 to establish down payment arrangement. Customer called again on 5/14/22 regarding needing assistance and was going to apply for programs such as energy assistance. customer was cut off due to non pay so payment arragnement / down payment was made. please continue collection efforts." Please have Mr. **** to send a police report covering the dates of service on the attached bill from *****. Also we need to verify the last 4 of his SSN.Initial Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** and I do not have a contract with FIRSTPOINT COLL RESO plus they did not provide me with the original application like I asked. account number: ******** amount disputed: $174.00Business response
06/16/2022
In response to Ms. ********'s complaint attached are the documents from our client ******** ******* ********* ******. This includes an itemized bill, declaration page and signature.Initial Complaint
05/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *** ************ and I do not have a contract with GMAC plus they did not provide me with the original application likens asked of them.Business response
05/27/2022
In response to this consumers complaint I have attached the documents to validate the account with National General (GMAC). Please let us know if you need any addtional documents.Customer response
05/28/2022
I am rejecting this response because:
I do not have a agreement with first point collection and the contract you provided is with GMAC where is the application for first point provide or remove accountInitial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** and I do not have a contract with FIRSTPOINT COLLECTION RESOURCES INC plus they did not provide me with the original application like I asked. account number: ******** amount disputed: $303.00Business response
05/13/2022
In response to Ms. *******'s complaint I have attached the itemized statement, signature pages and declaration page from our client ******** ******* (****). Please contact our office if you need any addtional information.Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two collection accounts on my credit report that I am not liable for and have disputed multiple times for ******** ******** ********** ******; accounts; ######**, ($456) & ######**, ($481). The date these accounts were "assigned" to FirstPoint are as follows: ######**, January 16, 2019 & ######**, November 20, 2019. Both of these have been on my Equifax Credit Report for years and I am attaching evidence to this complaint. Fast forward to this month's Equifax Credit Report dated April 22, 2022, and this company has changed both of the "date assigned" dates on these two accounts to April 1, 2022, and consequently has made my credit score plummet as now Equifax has recognized them as new collections when in reality they are both from 2019! This has and will negatively affect my ability to obtain a mortgage. The "DATE ASSIGNED" is the date the collection was assigned to the collection agency and these are duplicate accounts that have had date assigned dates of January 16, 2019, and November 20, 2019. They have the same exact account numbers and amount owed. Everything is identical, just the date assigned dates on both accounts changed to April 1, 2022. This is both unethical and fraudulent and I demand that these two accounts be removed from my credit report immediately. This is unfair and now lenders see me as risky with these NEW collections on my report when in fact they are duplicates with the date assigned dates changed by this company. I have attached my March 22, 2022, Equifax credit report as well as my April 22, 2022 credit report as evidence. Again, please remove these fraudulent accounts from my credit report. This company is unethical and has caused me much distress and this is a clear violation of the Fair Credit Reporting Act. If these fraudulent "NEW" accounts are not removed from my credit report immediately, I will exhaust all options, including contacting the NC Attorney General and as well as a consumer law attorney. Thank you.Business response
05/27/2022
This in response to Ms. ****** complaint concerning credit reporting dates. I have attached the copy of responses we sent to the credit reporting agency when they ask for verification. We looked at the Metro reporting and saw nothing to indicate a change of assignment dates. I looked in the system that we update credit reporting disputes for both accounts and have attached them. I see where the first dispute was received on 4/1 but I see nothing on the ACDV that changes the dates. There was a letter attached to the 4/18 dispute and it mentions nothing about the debts being on the files two times. I don’t see anything that we did wrong.Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
***** ***** Collection Resources is intentionally trying to damage my credit to keep my mortgage application from going though. They are reporting 2 accounts on my Equifax credit report. They waited until I applied for a mortgage to report their collection. The loan was pre-approved, but my home is now under construction. The mentioned accounts are PAID IN FULL, via ****** ****** (original creditor) who when they took my payment recalled the debt from ***** ***** (I have this on a recorded call and willing to provide). The debts in question should not even be reporting! ***** ***** also violated the FDCPA on 2 occasions by contacting me after receiving my certified mail letter telling them not to. (See attached Letter, signature receipt, and screenshots of calls) I have legal council that will be filing lawsuit on those violaitons, however if this credit reporting issue causes me to not qualify for the mortgage, I will also seek damages up to $250,000 for their intentional acts. To further confirm my belief that ***** ***** is intentionally trying to damage my credit, I know the credit bureaus have announced they will no longer be reporting medical collections under $500 and deleting all paid collections. Knowing this fact they were trying to do damage while they could.Business response
05/03/2022
In response to Mr. ****'s complaint, FirstPoint had no knowledge that Mr. **** had applied for a mortgage and did not place accounts on his credit for this reason. ****** ******* ****** has reported that both accounts have been paid in full and they will be removed from the credit file on our May reporting.Customer response
05/03/2022
I am rejecting this response because:
They have not called me nor answered any dispute. The credit report still shows them up there and owing a balance.Initial Complaint
04/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an outstanding medical bill payment from ****** hospital in North Carolina, that was due to an injury that occurred while employed at *********** ** ****. We were just recently granted worker's compensation, and was accepted, so that now legally per NC statutes 97-185 and 97-21, this bill is exempt from creditors. Taylor and Tina both advised that since this was an outstanding, high summed bill, they simply could could not remove this from my credit. I was even yelled at and hung up on from Taylor more than once. Since I understand they do not understand NC Statutes (which, they should), I was kind enough to ask to speak to a supervisor. I was then angrily told the Supervisor was not available and that they would only inform me of the same information they did. With this incident, I also submitted the same Workers compensation acceptance letter to other credit bureaus, who without incidence, followed NC Statute and removed this from my credit report. I now have to have a legal team, whom I spoke with today, file complaints and are contacting Corporate so that hopefully they can be reminded of those statutes, and they need to not only get nicer staff who don't hang up on people trying to resolve a debt, but also follow the law.Business response
05/03/2022
In response to Mr. *****'s complaint, our client ****** Medical Center notified us that they were contacted by Mr. ***** on 04/28/22 with the workers comp information and they have filed the claim. We have placed a hold on the account and also removed from the credit file.Initial Complaint
04/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **** an i do not have a contract with FIRSTPOINT COLL RESO plus they did not provide me with the original application like i asked. Account No. ******** Amount disputed. $165Business response
04/29/2022
In response to this complaint, attached are the documents as requested by the consumer. Please contact our office if any addtional information is needded.Customer response
04/29/2022
under the penalty of perjury can they swear under oath that is my signature.Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm actually besides the last 12 months they started back in January 2019 when I had to have an emergency triple bypass I did not have insurance so the hospital got me approved through ******** when it's emergency it covers everything I did not get out of the hospital until February I was unaware at the time that the anesthesiologist had reported me to a collection agency and put me as that I had a collection get on my report however I did speak to the collection agency June 20th of 2019 gave them all the entrance information and everything didn't hear from them again until March of 2021 gave them all the information again they would not tell me if this doctor had submitted to the insurance but now I don't know if it fell off came up my credit or what but now as of March 14th he resubmitted it to Equifax listing it as a medical charge off but he is requesting a letter from medical as a retroactive letter stating he is able to still submit his insurance medical says no they will not issue me a retroactive letter and I also sent her a screenshot of my credit showing that he has it listed as a medical charge off permit account was told he cannot ask to be paid if he has already charged this bill off the problem is why is he wanting to submit to the insurance company now and why he didn't do it to begin with so why am I getting a a collection account put on my credit and it's ruining my credit when nobody never ever asked to make payment arrangements with me never mentioned that he was having problems with the insurance or anything so how can I be held responsible if I never knew he never sent his insurance in why is that on meBusiness response
04/19/2022
In response to Ms. *******'s complaint we reaached out to client and found that insurance has paid the account in dispute. This account has been updated and will be corrected on her credit report.
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Customer Complaints Summary
113 total complaints in the last 3 years.
20 complaints closed in the last 12 months.