2 Customer Reviews
Review from Sharon W
5 stars05/04/2024
I received a new HVAC system from Gentry Air this past month. This team was incredible. From the first phone call, to the quote and then the installation. I highly recommend them.Review from Barton W
1 star08/08/2023
Recently purchased a new home with a new HVAC system installed by Gentry Air. Within two months, the unit stopped working. We contacted Gentry, and they told us to contact another dealer to look at our unit, which we did. It turns out the brand-new unit has a bad blower and control panel. The parts are, of course, covered by the warranty on the unit because it is new, but the labor is apparently not. Gentry supposedly has a one-year labor warranty of their own that they provide with they install a new HVAC unit how;ever, in our case, they decided not to do this. So we had to hire another HVAC company to install the parts at a cost of more than $800.00. It seems very unfair that we have to pay to fix a brand-new unit that is under warranty and should operate for ten years or more without issue. The people at the company were polite, but that does not change the fact that we are out $800.00. Just be aware you may or may not have any guarantee of service if you deal with this company.
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