Business ProfileforARI Apartment Management Company

Im would like to submit a formal complaint against ******** at ********** in ****, **. I initially submitted a rental application on 10/3/2024 for a November 4th move-in date. I received a call from ***** ******* the leasing consultant, on November 4th advising to submit a copy of employment verification letter for the application to be approved. I advised that I will submit the email thread from the employer while I allow the employer to submit the *** copy via email. Once I received the email from the employer, I emailed the updated *** to the leasing consultant to process. I was advised that I would receive a decision by the end the of the day. I was happy when I received the email from the rental verification company that advised stated Congratulations, you have been approved. Then I received a follow-up email from the property manager ***** ***** and advised that I was denied for the same information I was informed that to provide from my employer. I thought it was very conflicting since I had just received the approval from LeasingDesk screening so I called the office for clarification. When I called the property manager was extremely rude and dismissive when I called to inform about the decision and hung up the phone. I want to be given a fair opportunity and this was very upsetting that I was judged before the application was processed.