ComplaintsforGone Fixin Home Improvement LLC
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Complaint Details
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Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
***** came to our house to construct a screened in porch enclosure ensuring us it would be absolutely beautiful and functional when completed. During the construction process, workers ran into issues with windows not being level leaving significant gaps at the top of the framing. The workers actually asked me, what I wanted to do? I told them I'm not a contractor, call *****, the owner.When the project was completed, it was sloppy at best particularly with caulking around windows and generally every place else they used caulk. The windows would not secure properly and one was tilted so bad you couldnt fasten it at all at the top. *****, the owner, responded to our home to look at the situation. His basic response was it was industry-standard and he tried to remedy some of the issues to no avail.While ***** was here, we had conversation about him not being on site enough to guide his worker properly. When he completed his attempt at remedying the situation he told me, you were right I should have been here and I spent most of my time cleaning up my sons for work. Shortly after that, we had a strong rainstorm and the windows where *********** had originally caulked and ***** recaulked during his post completion visit, allowed water intrusion, flooding the floor of the room. Pictures were sent to ***** whose response was, "I'm sorry."We hired another contractor and window expert at our expense of around $5000 to fix ******* mess. Some examples of their incompetency were, weep holes on the windows were installed below trim, and in fact caulked over rendering them useless.There was no insulation around the windows before securing them and screws were not adequately installed or not at all on some of the windows Basically all the windows would not close properly and one was tilted so bad you couldnt secure it at the top.Business response
09/22/2024
****** is a good man and we settled this dispute privately.Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.