ComplaintsforToyota of North Charlotte

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car and it has been forty plus days no tag and/or title. I have and issue with hatch on the *** that they have yet to repair. I was promised a buff job on the scratches of the car. I can not get any answers that make sense as to why these things are being prolonged out. Until, October 1, 2024 when ***** the financial manager at Toyota of North told me the title to the car was not a clear title. They couldn't get anything resolved from the owner. My understanding is that I purchased a car from a dealership that owned the car yet they do not because they don't have the car titled in their name. Fraud!!! Misleading and I can not do anything with this car because the car isn't the property of the dealership. I have been fraud out of my money. I want my money back and to return the car. Isn't it illegal to sell a car without a clear title or not? I do not wish to keep this car. How do you sell something you don't own let along advertise the car for sale at a dealership without clearing the title.

  

  Business response

  10/09/2024

  Good Morning Ms. Rupertty,

  Please see the attached letter of response to BBB complaint 22374423.

   

  Kind Regards,

  
  Tamera Stern
  Executive Assistant to Bob Siviglia
  Toyota of North Charlotte 
  13429 Statesville Road
  Huntersville, NC 28078   

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to file a formal complaint against Toyota of North Charlotte ****************.The way they handled my vehicle while in their care was downright dishonorable. My daughter and I were involved in a minor rear-end collision on March 2, 2024. The following week, I took my vehicle to Toyota of North Charlotte **************** for an estimate. I was given a quote of $3,977.88 to repair my vehicle. This amount was provided to the insurance company that was handling my claim. The insurance adjuster assigned to my claim did not give the go ahead to take the vehicle in for repairs until June. From March to June, the original estimate went from $3,977.88 to $12,799.44 and Toyota of North Charlotte **************** could not confirm that this would be a firm cost for repairs. Because Toyota of North Charlotte **************** could not confirm that the $12,799.44 quoted was a firm cost for the repairs, the insurance company said they would have to total the car because the amount of the repairs was so close to the value of the car. The only damages to my vehicle were a dent in the bumper and the rear door of the vehicle. When I saw my vehicle again, the back door, all the rear lights, the carpet from the rear all the way up to the back seat had been removed and the spare tire had tape on it. Toyota of North Charlotte **************** also told me that they would have to take the dashboard out because they had to weld something that could fry the car. I have driven this car from March until June with NO problems and could not understand why the damages were so extensive for two little dents. After months of going back and forth with the insurance company, my vehicle was totaled. It took weeks for me to receive my payment because Toyota of North Charlotte **************** was holding my car hostage until they received all these unnecessary fees due to their dismantling of my car. This business took advantage of me and the situation because insurance was involved.

  

  Business response

  09/05/2024

  Good ******************************************************* see the attached response to Complaint 22235819.

   

  Kind Regards,
  ***********************
  Executive Assistant
  Toyota of North Charlotte 
  *******************************************************************************************;         

  Customer response

  09/10/2024

   
  I am rejecting this response because: I am not disputing the timeline documentation provided by Toyota of North Charlotte ***************** I am also not disputing the fact that the adjuster with *************************** was lax in his handling of my insurance claim. However, my issue with Toyota of North Charlotte **************** is that I did not expect for the minor damage on the rear door of my car would result in my car being totaled.
  My car had low mileage and was in great mechanical condition. My intention was for that to be the last car that I bought. If Toyota of North Charlotte **************** could have repaired my car for the $12,799.44,I would not have had to buy a new car. I feel like the amount quoted should have been more than enough to repair the damages to my vehicle. I also questioned why it was necessary to take the lights off the car. The way Toyota of North Charlotte **************** dismantled the rear of my car made me question why they could not say whether the $12,799.44 estimate was firm. Once they had disassembled the rear end of my vehicle, could they not find if there were any more hidden damages? Was the frame bent? She mentioned that they would have to take the dashboard out and I asked if you do that, will I have electrical problems later? I have worked with this body shop before, but it was always when my insurance company was paying for the repairs. I was satisfied with my dealings in the past, however everything about this interaction seemed deceitful. My problem with this situation is that I am questioning the integrity of the Toyota of North Charlotte **************** who dismantled the rear of my car for a tiny dent and still could not state that their estimate was firm at $12,977.00 (three times the original estimate) to repair my car. That is what I have a problem with and the pictures that were sent to you were pictures of what they did to the car not the towing company.  
  

  

  Business response

  09/16/2024

  Please see the attached Response and additional documentation. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩