Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ON FEBRUARY 24, 2024, MIGHTY ROOFING REPLACED THE **** ON A HOME THAT I AM CURRENTLY LEASING FROM THE ****** DURING THE **** THAT THE **** WAS REPLACED, I WAS OUT OF TOWN AND RETURNED SUNDAY NIGHT. ON MONDAY FEBRUARY 26, 2024, I DISCOVERED THAT MIGHTY ROOFING HAD BROKEN SEVERAL OF MY SOLAR LIGHTS AND ATTEMPTED TO HIDE WHAT THEY HAD DONE. THEY ALSO DID NOT REPLACE THE LIGHTS IN THE MANNER IN WHICH THEY WERE BEFORE. I CALLED MIGHTY ROOFING AND LEFT A MESSAGE WITH ******* AND ******. AS OF THE DATE OF THIS COMPLAINT, I HAVE YET TO RECEIVE A RESPONSE FROM THE BUSINESS.
Business response
02/28/2024
We received **************** complaint around 300 on Feb 27 at the main office via a phone call. Our manager for North Charlotte spoke to her before close of business on the same day to understand her complaint and respond to it. She indicated that several solar ground lights had been damaged. We offered to replace them and ask her to send pictures at her convenience during this phone call. As of this time (28 February), we have not received pictures or any further correspondence from ************. I am more than happy to have this resolved at our expense and at the earliest opportunity. Roofing is a messy job, and things happen, and we are available to work through issues quickly and easily.
Customer response
02/28/2024
I am rejecting this response because:I like accuracy. The business received the initial complaint on the morning of February 26, 2024 and again when I called back on February 27, 2024. As I stated previously, I spoke to 2 different people who assured me that they were going to get this matter to right individual. I received a call from a manager later in day on February 27, 2024.
************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.