ComplaintsforScientific Water & Sewer Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 2 2023 I discovered thru email receipts that Scientific Water and Sewer ran 2 unauthorized charges on my account. Once in June 2023 and once in September 2023, on a property I had not lived in since April of 2023 and had closed my account for, as of moving out.I contacted the company on October 2 2023 both by phone and email to handle the matter. I was assured that day that I would be issued a refund in addition to the remaining credit on my account.Since then, I have called the company multiple times to follow up and the woman handling the issue is either unavailable or relays that she will call back tomorrow and never does.We are now almost a month into the business not issuing me the refund that I am owed.Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since the day I have moved into my home, I have been being overcharged for my water bill and the meter has not been being read correctly. I have contacted the company and my first interaction with the manager was that they were refusing to fix it even though they knew they were wrong and the second time they waited almost a month to contact me after I made multiple attempts to talk to them and they fixed it for only one month and then they overcharged me again because clearly one person in a household does not use ******* gallons of water and there are no plumbing issues in my establishment. This problem consistently happens every couple months or so and the company is very bad about fixing the issues and correctly reading, water meters and conducting correct billing statements.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.