ComplaintsforClub Pilates
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Complaint Details
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Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company fraudulently charged my debt card without my authorization! I started a membership with them and authorized the monthly installments to my credit card. I mistakenly made a purchase for Pilates socks with my debit card and after two months of consistently charging my credit card they decided to charge my debit card which they saved. I NEVER told them to use my debit card. All previous payments were submitted through my credit card which I DID authorize NEVER MY DEBIT CARD. This facility participates in fraud!!! BUYERS BE AWARE!!!Business response
07/26/2023
In regards to this membership, there was no intent to charge any card that was not already on file! We did not receive any direct form of communication via email, text message, call or voicemail to change any form of payment. If there was any way for us to know we would have made any changes per her formal request. For all memberships, we require a three month commitment and any cancellation requires a 30 day notice as well as a formal written notice. If we had received any form of communication to change a card on file or cancel the membership, we certainly would have done that.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.