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          Keffer Kia has 1 locations, listed below.

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            • Keffer Kia

              271 W Plaza Dr Mooresville, NC 28117-6848

              BBB Accredited Business

            Business ProfileKeffer Kia

            Car Dealers
            BBB accredited business

            Contact Information

            271 W Plaza Dr

            Mooresville, NC 28117-6848

            Get Directions
            Visit Website
            (704) 360-1565

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            Customer Reviews

            2/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/6/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            271 W Plaza Dr, Mooresville, NC 28117-6848
            BBB File Opened:
            7/17/2007
            Years in Business:
            18
            Business Started:
            8/29/2006
            Business Started Locally:
            8/29/2006
            Business Incorporated:
            8/29/2006
            Accredited Since:
            3/6/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Active for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            42
            Alternate Business Name
            • Keffer of Mooresville, LLC
            Business Management
            • Mr. Jim Keffer, Managing Member
            • Mr. Steve Suggs, CFO
            • Mr. Rick Zoerb, General Manager
            • Ms. Leigh Ann Pernotto, Office Manager
            Contact Information

            Principal

            • Mr. Jim Keffer, Managing Member

            Customer Contact

            • Mr. Rick Zoerb, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 658-1182
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Submitted a Service Contract Cancelation Request to ***************** by email on 03 May 2024. 08 May 2024 sent follow up email to ***************** and he ***lied "that it was sent to the girls in accounting". 29 May and 03 June emails sent for follow up and no ***ly. Stopped in the dealership on 10 June and was promised it was being taken care of and should see deposit in 2 weeks. ***************************** was given as the *** and I need to reach out to her the following week. Called ***************************** approximately 5 times and left voicemails with no response or call back from 10 June to 31 July. 31 July I was able to speak to another accountant *** and was told the check was going be cancelled and a new check would be issued on 01 Aug with an email sent to me for confirmation. Allow 2 weeks to process. 16 Aug no payment of any kind or response from dealership. I called at 11:32 on 16 Aug and spoke to ***** and ******************************* was unavailable due to a meeting and they did not know when she would return and no one else could help me with this issue. This delay is costing me around $1500.00 from the refund.
            Read More
            Read 19 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Aija L

            04/23/2024

            I purchased a car from them around 4 years ago with the extra warranty. The car was taken for regular maintenance and was running fine until it wasnt. As I was driving one day the check engine light started flashing, I immediately pulled over to a local auto parts shop and had a mobile mechanic diagnose the problem. It was giving out the P1326 code which is for the knock sensor. I had it towed to the Kia ********** down the street from my house in *********. They ran updates and gave it back to me. A week later the light came back on so I had it towed back. What I didnt know was there was additional damage done to my engine after being told it was ok. Now it has a burnt valve and *** refuses to replace the engine as its no longer only giving the 1326 code. The cost of the repair is a little less than what I owe on the car itself!! Shame on you *********** How many have to suffer before you value your customers safety and well being? I dont even want money just do the right thing and fix the car
            Read 11 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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