ComplaintsforNationwide Testing Association, Inc.
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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
But way of introduction my name is ************************* I took a swab test from this facility. I never received any results pertaining to my test and once I contacted the testing facility they told me to contact my former employer. I contacted them as well. To no avail will they send me my test results I did ask them about the policy and procedure and they said that they do not post their policy and procedure on their website. I am requesting that someone from the Better Business Bureau reach out to this facility so that I may receive my test results thank youBusiness response
12/10/2021
This person took a drug test for a company at a different facility. We are the medical review office, not the collection site. The results are sent to the employer as they are the ones requesting the information. He decided he wanted a copy and called our office. He was told by three associates that to get a copy of his result he would have to send in a self addressed stamped envelope with the request and we would mail the results out to him. That has been our policy for over 40 years. Unfortunately, he doesn't want to send in a self addressed stamped envelope to get his results. He is requesting that we go against our policy for him. As stated on the phone with him earlier, as soon as we receive the self addressed stamped envelope we will send his results to him.Customer response
12/13/2021
Complaint: 16351205
I am rejecting this response because:
Sincerely,
***********************Customer response
12/15/2021
I would like to receive the policy and procedure from the company where it states that they have had its place for over 40 years as the young lady stated. As a consumer they are required to provide this for services renderedBusiness response
12/15/2021
This person was instructed on how to get a copy of their results. Please note the person requesting information is not the client nor the person paying for the service. If they want a copy of their result they should send a self addressed stamped envelope as requested. At this time we will not be able to go back and forth anymore over a none issue. The person was instructed on how to get what they want, if they don't follow the steps they wont get it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.