Business ProfileforLowe's Home Centers, LLC

This review is for *********************************** at ************************************************************************ I bought an item online from Lowes and had it delivered to me. I returned it to the local store November 14 2024 but I did not receive the full amount back on my credit card. I brought this up to the customer service representative at the time, and she refused to refund the additional taxes telling me it is my fault because where I live has a higher tax rate than the store does. (We live around the corner so this is highly unlikely). This has happened previously as well. They never refund the full amount to my credit card. Their taxes are always off in the stores favor. I talked to the manager today, and they are aware of this issue but have no intention of fixing the problem. Their customer service software will not allow them to input the amount you paid for the item, so the customer is always shorted intentionally. They will not automatically give you cash back for the difference or even a gift card in the store for the difference. If you do not ask to speak to a manager in person, you cannot get your additional money back. Even then, they refuse to refund it to your original credit card when asked. They begrudgingly give you the difference in cash and make you feel cheap for asking for it. If they do that to every single customer for every online return, ********************** is making a ton of money off this shady practice. I talked to their corporate number today and their policy is to refund the entire amount back to the credit card automatically without any tax penalty to the customer.I talked to the local customer service ***** the local manager and the corporate Lowes. I think they should be investigated for purposely, intentionally and repeatedly defrauding consumers when they return an online item to the local store.