ComplaintsforLowe's Home Centers, LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order for an ***************** on Sunday, 11/21, on Lowe's.com. No indication when I placed the order that anything was unavailable or on backorder, and decided to purchase the more expensive models due to the lower models being shown on backorder. Fast forward to today, 11/24, and my delivery is rescheduled (surprise surprise). Whatever, I can deal with a delivery reschedule to the following week. What I cannot deal with is that when logging into my account, the washer is now showing as "on backorder" or "out of stock." WHY is Lowe's selling something if it's out of stock?? WHY was I allowed to place my order with no indication of backorders if it's on backorder?? Is Lowe's just trying to sell as much as possible without the inventory? Seems like a control issue.If this is the case, Lowe's can upgrade me to an ever better ** model of washer and dryer to be delivered as scheduled with no extra cost. Absolutely disgraceful for a company that should have an accurate inventory system.Business response
11/30/2021
11/30/2021
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: *********************************
RE: Case #: 16178610
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11/30/2021 correspondence regarding a complaint that has been filed by *********************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************************* to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****** R
Lowes Executive Customer Relations
**************Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am having problems with my ******** **. Store #**** Lowes purchase. Over $30000 New stove, new refrigerator, new dishwasher, new rang hood, new sink, new countertop, new kitchen faucets. New propane hook up that was not order when stove was purchase plus new bigger propane line for larger stove purchased. Plus all new wood cabinets for a 20 by 20 kitchen. This was in July when measurements and purchase were made. Getting a major runaround. Appliance delivered late. Paying for them, not using them. Cabinets on back order delivered late only to be wrong size. So new order had to be put in for cabinets that Lowes measured to fix. This was from cabinet sales lady saying everything would fix. Well it does not.My appliance warranty is useless since we are not using them. Not even sure what they look like still in boxes.Lowes subbed out contractors to remodel kitchen. Everything out of kitchen, it was gutted except the floor..Measurements all wrong that Lowes personnel took. All were confirmed gave a a pretty print out on paper but on the wall all wrong. Cabinet over fridge to big unless you force in fridge, Cabinet next to new stove would not be able to open door next to stove. My wife figure that out. No room. Sales lady from ******** **. Lowes does not return calls or said working on it. My wife and myself very upset over this very expensive and time consuming project. Nothing installed, some shelves are up but will be taking down to move to fit appliance properly.. Told us now new cabinets will not be installed until March 2022. This mess has been going on since July. No kitchen all tore up, cabinets in boxes, no living room or dinning room where new cabinets are in original boxes.No Thanksgiving or Christmas this year. We have 5 children and 2 grandchildren. We been eating out of cans and tired paying for restaurant and store dinners since we have no stove. No kitchen sink to wash dishes or to get a drink of water.Business response
11/30/2021
11/30/2021
Better Business Bureau of Southern Piedmont and Western *****************************************************************************************************************************
Name: ***************************
RE: Case #: 16178499
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11/30/2021 correspondence regarding a complaint that has been filed by ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
****************
Lowes Executive Customer Relations
**************Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I live about a half mile from the Lowes in ******************. About three weeks ago I attempted to buy some roll roofing and some light fixtures from this Lowes. It was only after I entered my credit card information that they told me i would have to go to the Lowes in Trotwood to pick it up. I don't know where that Lowes is, but I do know it is at least s half hour drive from here. I think this is a form of fraud unless they are willing to pay for my time and gas hunting for the Lowes in Trotwood.Business response
11/30/2021
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11-30-21 correspondence regarding a complaint that has been filed by ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
**************
Lowes Executive Customer Relations
*************Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a ******* refrigerator 3 years ago and purchased lowes protection plan along with it. when my refrigerator finally stopped working i called the protection plan phone number on 10/19. they scheduled a service tech to come out 10/21 quality appliance in woodland. no sevice tech came out. called again 10/22 and told them no one showed up and set another service appointment for 10/26 with tekniton that is located over 8 hours away. i was finally able to get a hold of quality appliance on 10/22 after phone call with lowes and scheduled service on 10/26. on 10/26 found out the refrigerator was irreparable. i called 10/27 and was told to wait 7 business days as the case has been escalated to another department to process the claim. the lady verified my email and details of the service. called again 11/6 and was told to wait another 7 days that the claim was not processed correctly and verified my email and details of the service. called again on 11/10 and was told to wait another 7 business days that the claim was not process and another department will email me more information. on 11/19 called again and was told to wait another 2 business days and someone would contact me. No contact. I have consistently been lied to and kept in the dark on the issue. i have called and called and waited the alloted time. i have not gotten angry i have not been rude to any of your employees but they have consistently dropped the ball. My wife, my self and 3 children ages 14,12 and 7 have been without a refrigerator for over a month. Especially during thanksgiving we are struggling to find what we are thankful for as we cannot keep anything refrigerated or have anything as simple as a cold drink at this time, nevertheless cold filtered water that would come out of our refrigerator. I have complied with the service times you have made me wait and was given no information on what the issue is. a month later my family is still without a refridgeratorBusiness response
11/30/2021
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11-30-21 correspondence regarding a complaint that has been filed by **** Doral.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with **** Doral to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
******************
Lowes Executive Customer Relations
*************Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I ordered new blinds, including installation, for our house. We purchased blinds for 48 windows. 45 out of the 48 are fine, but we have a problem with 3 of them. We have a double door, and instead of installing a blind on each door, they installed 1 blind, which made it impossible to open the door. The other problem is, in one of the windows, the blind is too long causing it to drag on the windowsill and not open or close properly. Someone from Lowe's visited our house back in March to address another problem we had with our hardwood floors, and he also said they'd take care of the blinds. However, we never received any follow-up on the blinds. I have phoned Lowe's numerous times since March. I have even gone to the store a few times. The response is always the same--"We're very sorry you're having this problem and no one has gotten back to you. Someone will call you back in a couple of days." Nobody ever calls back. I have been getting calls from someone trying to SELL me the blinds, but I don't feel I should have to pay twice because the first ones weren't right. I have been very patient with Lowe's; but so far, they are not standing behind their product or their work.Business response
11/30/2021
11/30/2021
Better Business Bureau of Southern Piedmont and Western *****************************************************************************************************************************
Name: **** & ***************************
RE: Case #: 16181294
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11/30/2021 correspondence regarding a complaint that has been filed by **** & ***************************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with **** & *************************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Jamurral C.
Lowes Executive Customer Relations
**************Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased over 3 k for three appliances from Lowe's in ******, ** store. Two appliances were supposed to be delivered on Nov 21 between 8 - 12 pm. I was confirmed this time frame over & over with calls & visiting the store. Again in the morning, I was told, delivery would be @ 11:30 am in my place. I called again between 12 to 1:30 twice to the ************ told me you are the next & they would be there after10 min & you are the next. As delivery men didn't show, I let the corp office & store know that I am leaving to attend a ceremony @ 1:45 & tell them I m not *********** can come after 4 as I live very close to store. But it seems none told *********** showed 2:45. I went back to the store before 4 & asked them for delivery but they said we can not help & *** supervisor, **** said they do want to do it. Again after a lot of calls the next day, we were supposed to get delivery Tue 11/23 after 3 pm. No more calls in the morning & finally delivery men showed up. The driver came in with dirty ********** start measuring the front door. Then he told me I have to sign up litigation form & accept any damages to our property or our appliance by delivery men becasue of a couple of our stairs. As I was read about their bad reviews & I told him I am not comfortable for a sign that form & I never heard about it & why none told us before? He was too rude & he said you have to know about it, it is not our responsibility to tell you. Then I was supposed to talk with his boss on the phone but they decided to leave without delivering any of my appliances. They came with a lowe's signed ********** is funny lowe's management said they don't have any control over the deliveries but the *** call center believes it was not true & I was just jerked around by these two horrible companies. I waste 2 days at home with a lot of stress from lowe's people for almost a ******** have damaged food over $250 becasue of taking out of the fridge, back & forth for 2 days of no-delivery fridge.Business response
11/30/2021
11/30/2021
Better Business Bureau of Southern Piedmont and Western *************************************************************************
Name: ***********************
RE: Case #: 16179331
Dear *********************************:
Thank you for giving Lowe's an opportunity to respond to your letter.
I am in receipt of your 11/30/2021 correspondence regarding a complaint that has been filed by ***********************.
Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************** to address their concern.
Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
Sincerely,
Ian B
Lowes Executive Customer Relations
**************
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Customer Complaints Summary
14,911 total complaints in the last 3 years.
4,201 complaints closed in the last 12 months.