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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 9th, 2024, metal building installed, wrong entrance door was installed, wrong door was confirmed by company on the day of install, company said they would change the door out at a later date. The rollup door was installed with a 1 1/2"gap at the bottom of the door, after numerous calls and numerous photos sent to company, company says it is a floor issue. The measurement from the floor to the center line of the rollup door differs 1 1/2" from one side to the other. The floor is level, the building is level, the rollup door is way off approx. 1 1/2". The 3' entrance door that I selected from what they offered at the time of ordering was not installed. Now the company says they only offer one door. At the time of ordering, two doors were offered, at the time of install the installer confirmed they offered two doors, at the time of install when I called the office, they confirmed it was the wrong door, but now, the company says they only offer one door. I expected the correct door installed and the rollup door adjusted where each side of the rollup door is the same measurement.
Business response
08/23/2024
******,
We are disappointed to hear that you have had issues with your building and we are looking to find a solution. I've spoken on the phone with **** at 5-Star Metal Buildings and he had mentioned he has talked to you multiple times to try to fix this issue asking for pictures to resolve this issue and is waiting to hear back. We take our reviews and complaints very seriously and want to resolve this issue for both sides. I left you a voicemail today in regard to this and am looking forward to hearing back from you. Thank you and have a great weekend.
-The Direct Metal Structures Team
Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.I disagree as to what they said transpired, but if they are willing to make corrections, That is all I wanted, before this complaint with BBB, the response was that no replacement door would be made
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.