ComplaintsforBrooklyns Boutique
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 3 cardigans from this boutique and I received only 1 .I emailed them and they said they would send the missing 2 even though there inventory was correct.I received the other 2 cardigans and gave these to my daughter for her birthday gift unfortunately she said they made her sensitive skin itchy so I returned all 3 back via insured tracking and they received them back April 13 and texted me they were not going to refund me and would send them back to **** have texted, e-mailed and called them with absolutely no response.Business response
04/25/2023
Hello,
The customer placed her purchase and we show all 3 items were shipped from checking inventory quantities and the original shipping label.
She reached out to us after her order was delivered and stated that she only received 1 out of 3 items. Going off her word, we resolved the problem within an hour of her emailing us and provided tracking information for the 2 missing items.
The customer did not state there were any issues with the fabric or fit of the cardigan that she did receive and did not refuse the 2 new sweaters being shipped due to these complaints.
After her replacement items were already in transit, the customer emailed us with an aggressive message demanding that her whole order be refunded, including the item she already received. There was still never a complaint about fit or fabric.
I tried contacting the customer via phone several times to explain/calm her down regarding her order but she refused the call and sent rude texts that she did not want a phone call and was still demanding a refund.
We did everything we could to resolve the customers problem even though we show the items were shipped based off inventory quantities and the weight of her shipping label.
When the customer returned the items, they were not properly packaged and sealed. The items were not in their protective bags and just sloppily thrown into a used polymailer that had minor holes in it.
Due to the facts at hand, we decided to refuse this return. We let the customer know that the items were being returned due to the situation and violation of the policy. Her tracking number on the refused package shows that it was in transit back to her the day before this complaint came through. We also replied to the customers email that she sent reiterating that the items would be refused and returned back to her. The items have been received by her and can be tracked here: **************************************************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.