ComplaintsforThe Wilde Raleigh
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
My son (****** *****) lived at The Wilde ******* for several years and I co-signed for him. The last year was a nightmare, they went months without a washing machine and I had to get involved, before anything was done. Now he and his friends (all girls) have moved out and continue to have issues. They spoke with maintenance prior to leaving if they needed to paint the apartment and was told no and not to worry about it, because it is normal wear and tear, as they paint after each tenant moves out. Now, we have received a bill. I have called over and over, emailed, left messages, spoke with someone in the ******* and was told someone would be in touch. NO one will respond. I want this fee removed from all 4 tenants. I have pictures of how they refuse to pay for extra trash pick up and the trash is overflowing to the point it is unsanitary.Initial Complaint
08/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 8/18/22, my son was scheduled to move into The Wilde Raleigh Apt 912-C. We arrived at 11:40am for the drive thru move in, arriving at the assigned unit, the outside of the building appeared to have termite and unstable structural damage. Upon opening the front door, the smell of warm mildew was present, the smell intensified as we entered his assigned room. Due to our family being asthmatic this unit did not suffice. The closet was broken, rusted & filthy as well as the bathroom. We were told by staff, maintenance would go down to inspect & take pictures. We requested my son be moved to another unit in which I was told by the community manager, they were at full capacity and there were no units available for him to move into and would need to see what maintenance could do to fix the complaint. We returned to the unlivable unit one maintenance tech went into the assigned room with us, the other tech went to inspect the other rooms. both met back in the living room area, opened the door to the ac unit, which both were covered in black dust and black mold. Working in property management myself, I know what is required prior to a move-in on a property and those are health code violations. The community manager wasn't willing to speak with us, an operations manager came to inform us that she had moved my son into a new unit (812-B). We were told we could not go look at the unit and if it didn't work out they would just keep trying until they got it right. After 35 minutes, we were allowed to view the new unit with the operations manager(who originally told us no) & informed us that the new unit would be co-ed. My son specifically stated in his application he did not want a co-ed unit so that wouldn't be an option. My son requested to be released from the lease & money refunded to be able to find new housing. He was told he wouldn't be let out of the lease. We have reached out to the corporate office, sent emails w/ photos to date this situation remains unresolved.Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am reporting The Wilde because they are encouraging the vehicles of their residents' guests to be towed. Although, they are aware that there are not enough visitor parking spots available as guest parking spots are filled by construction materials, they continue to not address the issue beyond towing. Rather than being lenient or understanding, they continue to pivot the issue onto the residents and their guests by telling them to park appropriately and reiterating that the guests are illegally parked if they are outside the visitor parking spots. The visitor spaces are commonly full at night and it has reached the point that remaining guests are parking on the street or in open spots at night because the visitor parking spaces are full. The towing company expresses that it is not their problem and The Wilde does not want to acknowledge the problem and their role while construction on the buildings is still occuring. This causes the guests and the residents further inconvience. I am requesting a reimbursement of $245 due to getting towed as I had to park somewhere granted there were no more available guest parking spots or a way to obtain a visitor pass to prevent getting towed.Initial Complaint
01/05/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
False advertisement, paying for amenities I cannot use because they are broken and maintenance is fixing nothing .
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Contact Information
Customer Complaints Summary
133 total complaints in the last 3 years.
39 complaints closed in the last 12 months.