We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Macy's Department Store has 1031 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMacy's Department Store

            Department Stores
            Looking for more information? Access the headquarters listing for Macy's
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Additional business information

            Additional Info:
            This firm is headquartered at 223 Perimeter Center Parkway in Atlanta, Georgia 30346.
            See all additional business information

            Contact Information

            4325 Glenwood Ave Ste 1202

            Raleigh, NC 27612-3374

            Get Directions
            Visit Website
            (919) 510-8700

            Customer Reviews

            1.12/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 531 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            5,174 complaints closed in last 3 years

            1,700 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Overview

            Macy's Credit & Customer Service in Mason, Ohio provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions.  Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.

            Business Details

            Location of This Business
            4325 Glenwood Ave Ste 1202, Raleigh, NC 27612-3374
            Headquarters
            9111 Duke Blvd., Mason, OH 45040-8999
            BBB File Opened:
            9/28/2006
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            9/8/2006
            Business Incorporated:
            1/28/1994
            Type of Entity:
            Corporation
            Alternate Business Name
            • Macy's South
            Contact Information

            Principal

            • Mr. Andrew P. Pickman, President

            Customer Contact

            • Mr. Andrew P. Pickman, President
            • Ms. Debra P. Coleman, Complaint Specialist
            • Mr. Bill Lambert, CFO
            • Ms. Ellen Fruchtman, Divisional Vice President Public Relations
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.