Business ProfileforThe Movers ON Demand Network, LLC

I hired this company to help me load and unload the U-Haul truck I rented on 06/16/2022. While loading the truck I noticed the movers were not properly trained in how to handle or to load pieces in the truck. For instance, instead of loading my three-seater in long ways they loaded it across. Problem was that the width of the couch was waider than the width of the truck so it ended up being loaded crooked and smached in against the truck walls and wood beams causing my couch to be mishappen. This and other damage was not fully aparent until after my denied claim was submitted. The movers broke my 6 foot dvd shelf in half and even apologized saying they did not realize it was not one piece, which it used to be. They also noted they broke a standing lamp base. Two damages were noted by the movers themselves. I dealt with ******* on my damage list of items but after weeks of waiting only resulted in my claim being denied. I reached out to ******* to no avail so I reached out to the moving company directly, Movers on Demand. While the communication started out pleasantly enough, the owner claimed to reach out to U-Haul and then to try for someone over U-Haul. This went on for weeks with me reaching out to the owner during this period only for her to continuously tell me nothing yet. I proceeded to write bad reviews for ******* as they had denied my claim and nothing was happening. ******* reached back out to me to tell me they denied my claim because the Mover on Demand company, when contacted about my damages, claimed nothing was broken in the move, even though their own movers acknowledged two items that had been broken from their mis-handling. When I shared this information with the owner of Movers on Demand they suddenly went silent. It became apparent to me that this was information they must not have wanted or thought I would find out. I mentioned this to them stating I would simply review this bad experience online and magically the owner found their voice again,

I had no interaction with this customer.. we offer full service moves.