ComplaintsforSustainable landscaping solutions
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired a contractor ****** ******/Sustainable landscaping solutions N.C.for installation of retaining wall and fence reinstalling on backyard of my house on 03/18/2024, when we signed a contract with 30% deposit .Total amount was $12.840.58 /including a N.C. sales tax/.He asked to pay a deposit $7.704.35/which is 60% of total amount/and I didn’t argue and paid by check /$7.704.35/on same day/03/18/2024/.He had an inspection from 811 digging company and got a permission to work on the yard on 04/12/2024.I also gave him a survey which I done with N.C.professional land surveyor ******* ****** on 01/27/2019.Meanwhile I applied for approval from my HOA on 04/22/2024 and got an email with approval on 05/13/2024.Despite that he started on 05/23/2024.He asked me to pay 2d check of amount $2.824.93 and I did on 05/28/2024.I texted him on 06/17/2024 and asked him when he is coming back and noticed to him that a retaining wall blocks aren’t installed properly, uneven line,a drainage tube were installed above the ground and also a fence panels on the side were different than my original fence panels.He said he will fix that on 06/21/2024.And there were unfinished ground without an organic soil which he said he will be using.Instead that he brought a few bags of top soil from department store.The level of ground were approximately 8 inches below of my own land.So,it never were levelled and filled with soil.Despite that he came on 06/25/2024,worked on my project,left my property and texted that he finished his job and expected me to pay a balance of $2.311.30 immediately.I went outside and saw he didn’t finish my project.I texted him back and told him I couldn’t pay a balance because the project were not finished.Never heard from him again.And on 07/01/2024 I found out that a retaining wall were destroyed,the fence had fallen on the ground and broken apart,blocks were falling as well due a wrong installation.I immediately texted him and sent a pictures.Never heard anything back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.