Business ProfileforMarcari, Russotto, Spencer & Balaban, PC

I hired this company several years ago to help me with my ********. The original lawyer did a good job with the first part of that, but then he said he was filing another thing with the VA for the corrected back pay amount but I would have to pay for the paperwork and filing fees, etc. Midway through he left the firm and I was told I was getting a new lawyer. I receive a **** bill, saying that they acknowledge these past claims. When I asked what this was all about that this is not what I paid for and why would I give you another 4k on top of it the new lawyer finally reached out and said that it was a mistake and he would get back to me. I told the lawyer at the time that once this was corrected I wanted to end my relationship with the company.In Dec 2022 I received a letter from the VA to take xrays of my neck and go to an outside provider, this was scheduled for Jan 2023. I did this and after I took the xrays the tech told me I should really get this looked at by my regular doctor because, in her unofficial opinion, it looks bad. Fash forward about a week later I receive an email from MRSB about if I may the Appt. I replied yes. I asked what was going on to no response, a few weeks later I do it again and say that I would like my medical records, and I was told someone would contact me. We are now into the middle of March with no response or contact. I tried to get my medical records from the company that took them but they referred me to the general VA number that said that I need to get them from the lawyers that placed the order. While digging through my VA info I see that they also had a payment sent directly to them for what I have no clue about. Last week I sent an email through the general service of their website letting them know that if by 3/14 they had not responded to me I would be doing this to not hear back, and this morning I even tried again with their chat to be told someone would reach out.