ComplaintsforJohnson Lexus

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife purchased another vehicle from a different dealer. We had purchased a tire warranty for her previous vehicle a Lexus. We turned in the proper paperwork to the finance officer and he said that it would take about six to eight weeks. We also had a maintenance warranty which was returned to us. How ever the tire warranty was never received. I personally went to the dealer and spoke with the business manager and he made some phone calls and said that the warranty company would reissue a new check right away. That was a month ago. The check is for approximately $740.00. After waiting for the check this long I would like Johnson Lexus to issue me a check and then they can wait for their check from the third party company they use. We have purchased three different vehicles from Mr. *********************** dealerships. If I wouldve known that getting a refund was going to be a problem I wouldve never purchased them.

  Business response

  08/23/2024

  I am checking into this situation with our General Manager.  

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The legendary Lexus **************** is a joke. I have purchased not one but two vehicles from them in the past 5 years and I regret them both. The salesman was our best friend and once he had our verbal agreement he was gone. I understand he has to keep selling but even asking him question (this is still the same day) he seemed inpatient all of a sudden and very short with his answers especially when we were directed to ask him specific questions. The sales team does not communicate with the service team, we had an issue two weeks after our purchase so we called our sales guy and he told us to bring it right in to service and they would fix it. Well no one told service and trust me they were nasty and rude until I had, had enough and began to get nasty and rude right back. Speaking of purchasing.too many hidden fees. Im paying off a vehicle ahead of schedule and they have tacked on an additional $2K in admin fees. All you are doing is processing the payment and THAT is worth $2K??

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Porsche Cayenne, 2021 from Porsche of Annapolis dealership back in March 2023. The vehicle price was around 74K. Car dealers are legally obligated to provide proper legal document so the customer can register and title the car with no problems. After I purchased the car, I transferred the tags from my old car that I traded with the dealer above and obtained a registration. However, three months later VA *** put an administration hold on the Porsche because they found that the title that was sent to them (I am assuming from the dealer above) was not the most recent title and that is why they put the hold on it. I have been working with the dealer trying to have them fix the issue and obtain the most recent title dated Feb 2023 and send it to either me or VA *** so VA *** can remove the hold and I can renew my registration and obtain a new title under my name. The dealer kept telling me next week and at the end told me Sorry we can't help you." I even had VA *** agent to contact them and explain to them that they need to provide the correct title. This was not supposed to be the *** job, but the person was nice and wanted to help. The title clerk at Porsche of Annapolis stated to the *** agent that she knows how the process works and will resubmit a request to MD MVA to get the title. This has been their answer every time I call them and ask them to take actions and fix the issue. They do not care at all and not willing to help. This is a very bad business practice and not fair to customers. The dealer needs to stop such behavior and bad practice. This is illegal and they failed to meet their legal obligations. They failed to follow the federal and local laws when it comes to providing proper federal documents when selling a car. They caused me so much money and wasted my time. I was not able to drive, trade, or sell the car because of this issue. They need to take the car back and pay me my money back since I cannot drive the car and they failed to find a solution on time. They should pay for their failure to meet dealer's obligations. Please assist me to resolve this issue and have them take their car back and give me my money back. They already caused me a lot of pain and money. I have been paying for car insurance and other expenses and not being able to drive the car.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Lexus on 3/17/2022 from Johnson Lexus, I also paid for a service contract. The transaction was cash and no financing involved. I sold the car on 9/19 and promptly called Johnson Lexus to cancel the service contract. I had to call twice as my first voicemail was ignored. I got a call back from ***************************** and she emailed me a Agreement Cancellation Request and I forwarded the purchase agreement showing my car was traded in. I was told to wait 4 to 6 weeks for processing by Lexus. I called Lexus ********* Services this morning and was told the paperwork was just submitted on 10/20 and I will have to wait another 30 days to get my money back. I don't think it was fair that Johnson waited 30 days to submit the paperwork and it seems this was purposely done for their benefit. I expect Johnson Lexus to get my my money back asap. I should not have to wait because of their incompetent employee.

  Business response

  11/01/2022

   

  We have responded to ************** and are very sorry that her refund was not handled more expeditiously.   We have overnighted a check to her that she should receive today. I have left a message for her to confirm this and to offer our sincere apologies. 

  In addition, we appreciate learning of this issue and it has helped our company recognize a flaw in our system that was causing delays. This will not be an issue going forward.  

   

• Initial Complaint

  06/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a 2020 ES Lexus Sedan in June 2021. When I took it into Johnson Lexus of Raleigh on 6/15/22 to complain about the window moulding and the side view mirror warping their response was it was due to the weather heat. Johnson Lexus of Raleigh presented me with a quote of $3,650.19 to repair the moulding. I have also spoken with **** in the Corporate Office to share my frustration and concern that Lexus should be responsible for the repairs. The vehicle still has a warranty of 4 years or 50K miles. Currently I have 20,855 miles on the vehicle. Corporate stated because they have not had many calls on this problem it is not considered a defect and therefore there is no recall on the moulding issue. In my research there are several complaints in the Club Lexus Forum and in the Toyota Forum referencing the moulding issue.

  Business response

  06/27/2022

   

   We have spoken to the guest and Johnson Lexus and Lexus Corporate are going to take care of replacing the moldings that have warped and melted.

  We have ordered the parts and will notify her when the parts arrive. I have informed the guest of this.

   

  Customer response

  06/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩